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Location: Bethesda, MD About Ernesta: Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store-bought standard-sized rug, a custom-cut rug from Ernesta will not only be a better fit, but also a better buying experience.  We believe that high-quality custom design shouldn't be out of reach for consumers and aim to address this need in the multi-billion dollar global rug industry. Driven by our collective mission, our team is hungry, hardworking, and highly ambitious. We’re problem solvers, innovators, design enthusiasts, and executors. We are relentlessly focused on creating and delivering beautiful and delightfully simple solutions and experiences for our customers. Together, we are excited and humbled by the opportunity to expand the market for custom rugs and allow more people to live in elevated design settings.  Put simply, we believe more soft surfaces mean happier homes. About the Role: Ernesta is looking for an experienced part-time Sales and Design Consultant (who we call a Design Assistant) to join the Retail team in the our retail showroom on Bethesda Row in Bethesda, MD. You will be a key hire to help build an enjoyable, frictionless, and industry-defining rug buying experience. This is an opportunity to join a small but visionary team - a high impact role pioneering a new age of customer experience. As a Design Assistant you will wear two hats. First, you will educate and advise customers on rug selection, material selection, and spatial planning. Second, you will be a customer champion – delighting customers and assisting with inquiries, concerns, and matters related to orders, delivery, and more. In each interaction, you will take pride in building strong relationships with customers and ensuring their happiness and loyalty at every touchpoint. What You’ll Do: Set the industry standard for customer experience and sales Drive sales through customer followup and outreach Deliver exceptional design and product expertise to customers Maintain a clean, organized, and on-brand showroom that delights customers at every touchpoint Provide customers a high quality and personalized experience through multiple channels - in person, chat, text, email, video, phone. Advise customers on floor plan layout, material selection, and custom rug measurements Provide a fantastic experience to our customers by responding to inquiries and resolving order-related matters such as order tracking, product inquiries, delivery logistics, and more. Surprise and delight customers - exceed their expectations - create memorable experiences Learn innovative technologies to help customers visualize their space i.e CAD modeling, adobe, 3D rendering, etc. Maintain feedback loops to improve internal processes Qualifications Include: 2+ years of experience in a consumer-facing role.  2+ years of direct consumer sales and/or account management experience is required. Passionate about interior design and home décor. You stay up to date on home décor trends. Delights in communicating and building trust with customers, self motivated, curious, empathetic, and great at listening Solutions oriented with sound judgment, business sense, and high integrity. Willingness to provide creative solutions and wear many hats. High level of proficiency working online across multiple software tools, 2D/3D tools, Zoom, Google suit, etc. Great time management and organizational skills with high level of accountability Ability to establish and improve processes. Excited to establish and build feedback loops within the organization and across business units. This role is located in our Retail Showroom and will require a flexible schedule, including weekend and holiday hours. Nice to Have: Experience with design tools and spatial planning BA or experience working in a creative field, interior design, art history, architecture, etc. Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The anticipated starting base pay for this role is between $20 - $30 per hour. This range represents the low and high end of the anticipated pay range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills. #LI-Onsite

Location: New York, New York Founded in 2022, Ernesta has grown in just four years into America’s largest retailer of designer quality, custom sized rugs. The company enables interior designers and homeowners to create beautifully tailored rugs in virtually any size, delivered in weeks rather than months. By combining premium materials, transparent pricing, personalized design guidance, and a seamless omnichannel shopping experience across 14 showrooms nationwide, Ernesta is transforming the purchasing process for one of the most important design elements in the home. Recognized by Good Housekeeping as a Home Renovation Awards winner, Ernesta is setting a new standard in home design and is building the team to take it even further. We are seeking a performance marketing expert who has deep expertise in using full funnel approaches across key marketing channels to scale acquisition. You will report to the VP Marketing, and will have serious exposure to the executive team. You’ll combine hands-on campaign management with building the systems using AI tools that help the team make better decisions, test faster and scale what works. Google and Meta will be your primary platforms, including Google Search and Shopping. Across other channels such as CTV, TV, Direct Mail etc., you’ll work with internal teams and external resources, including agencies and contractors, to align plans, coordinate execution and evaluate performance against shared business goals. You’ll partner with Creative, Lifecycle, Ecommerce, Analytics and Engineering across the customer journey, from discovery and sampling through rug purchase. You’ll connect channel decisions to channel CACs, business revenue and customer growth, with profitability and contribution margin guiding how we scale. Why join Ernesta This role offers the opportunity to put your paid-growth expertise and get a front seat at using AI to build growth automations: own meaningful commercial outcomes, turn ideas into tools the team uses, and see how both change the business. You’ll work across a tangible product, a considered purchase journey and a mix of digital and physical customer experiences. This role will walk into an organization with strong data infrastructure, 9-figure media budget, MMM enabled measurement, a dedicated performance creative partner and will work daily with team members who have an incredible track record of scaling companies. What you’ll own Drive revenue and new-customer growth while improving channel CACs. Own Google and Meta campaign strategy and daily execution, including campaign setup, budget pacing, optimization and performance reporting. Build and maintain repeatable systems for campaign management, performance monitoring, creative testing and measurement. Use AI, existing tools, APIs and lightweight code to improve decision quality and scale effective execution. Partner with Creative and external creative resources to turn customer insights and channel results into clear briefs, compelling concepts and a steady testing pipeline. Run experiments with clear hypotheses, primary metrics and decision rules. Work with Analytics to distinguish platform attribution from incremental impact, and connect sample acquisition to downstream rug orders, revenue and customer economics. Coordinate other channels with internal owners, agencies and contractors. Set clear briefs, deliverables and performance expectations. Build reliable workflows with clear data inputs, quality checks, monitoring and recovery paths. Prioritize systems and automation by their effect on business performance and the team’s ability to scale. Document what works, improve it through use and bring in Engineering when deeper integration or production support is needed. What you bring A track record of growing revenue and acquiring customers efficiently for an ecommerce or consumer business. You can explain how your decisions affected channel CACs, customer growth and profitability, and distinguish your contribution from other factors. Hands-on depth in Google and Meta, including Google Search or Shopping. You understand campaign structure, feed optimization, bidding, budgets, conversion signals and the creative factors that influence performance. Strong analytical judgment. You can investigate campaign and cohort data, work with SQL or comparable analytical tools, and assess conversion lag, data quality and attribution limitations. Strong collaboration and written communication. You can brief internal partners, agencies and contractors, set clear expectations, assess their work and translate business problems into actionable plans. Practical systems thinking. You can map a workflow’s inputs, decisions, actions and failure cases, and choose whether to configure a tool, connect existing systems or build something lightweight. Hands-on experience building AI-assisted workflows or lightweight tools. You can take a recurring marketing problem from prototype to regular team use, test its outputs and diagnose or repair it when it fails. Ownership and prioritization. You use business outcomes to balance campaign execution, testing and systems development, and focus the team’s effort on work that can improve growth and efficiency. Nice to haves Experience with high-consideration purchases, home or design categories, sampling journeys, trade customers or an omnichannel business. Experience with landing-page experimentation, lifecycle marketing or CRM integrations. Experience deploying lightweight tools or workflows that teammates use, with documentation, monitoring and a record of improvements.

Location: West Hollywood, CA About Ernesta: Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store-bought standard-sized rug, a custom-cut rug from Ernesta will not only be a better fit, but also a better buying experience.  We believe that high-quality custom design shouldn't be out of reach for consumers and aim to address this need in the multi-billion dollar global rug industry. Driven by our collective mission, our team is hungry, hardworking, and highly ambitious. We’re problem solvers, innovators, design enthusiasts, and executors. We are relentlessly focused on creating and delivering beautiful and delightfully simple solutions and experiences for our customers. Together, we are excited and humbled by the opportunity to expand the market for custom rugs and allow more people to live in elevated design settings.  Put simply, we believe more soft surfaces mean happier homes. About the Role: Ernesta is looking for an experienced part-time Sales and Design Consultant (who we call a Design Assistant) to join our retail team at our soon to be opened showroom on Melrose Ave in West Hollywood . You will be a key hire to help build an enjoyable, frictionless, and industry-defining rug buying experience. This is an opportunity to join a small but visionary team - a high impact role pioneering a new age of customer experience. As a Design Assistant you will wear two hats. First, you will educate and advise customers on rug selection, material selection, and spatial planning. Second, you will be a customer champion – delighting customers and assisting with inquiries, concerns, and matters related to orders, delivery, and more. In each interaction, you will take pride in building strong relationships with customers and ensuring their happiness and loyalty at every touchpoint. What You’ll Do: Set the industry standard for customer experience and sales Drive sales through customer followup and outreach Deliver exceptional design and product expertise to customers Maintain a clean, organized, and on-brand showroom that delights customers at every touchpoint Provide customers a high quality and personalized experience through multiple channels - in person, chat, text, email, video, phone. Advise customers on floor plan layout, material selection, and custom rug measurements Provide a fantastic experience to our customers by responding to inquiries and resolving order-related matters such as order tracking, product inquiries, delivery logistics, and more. Surprise and delight customers - exceed their expectations - create memorable experiences Learn innovative technologies to help customers visualize their space i.e CAD modeling, adobe, 3D rendering, etc. Maintain feedback loops to improve internal processes Qualifications Include: 2+ years of experience in a consumer-facing role.  2+ years of direct consumer sales and/or account management experience is required. Passionate about interior design and home décor. You stay up to date on home décor trends. Delights in communicating and building trust with customers, self motivated, curious, empathetic, and great at listening Solutions oriented with sound judgment, business sense, and high integrity. Willingness to provide creative solutions and wear many hats. High level of proficiency working online across multiple software tools, 2D/3D tools, Zoom, Google suit, etc. Great time management and organizational skills with high level of accountability Ability to establish and improve processes. Excited to establish and build feedback loops within the organization and across business units. This role is located in our Retail Showroom and will require a flexible schedule, including weekend and holiday hours. Nice to Have: Experience with design tools and spatial planning BA or experience working in a creative field, interior design, art history, architecture, etc. Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The anticipated starting base pay for this role is between $20 - $30 per hour. This range represents the low and high end of the anticipated pay range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills. #LI-Onsite

Location: West Hollywood, CA About Ernesta: Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store-bought standard-sized rug, a custom-cut rug from Ernesta will not only be a better fit, but also a better buying experience.  We believe that high-quality custom design shouldn't be out of reach for consumers and aim to address this need in the multi-billion dollar global rug industry. Driven by our collective mission, our team is hungry, hardworking, and highly ambitious. We’re problem solvers, innovators, design enthusiasts, and executors. We are relentlessly focused on creating and delivering beautiful and delightfully simple solutions and experiences for our customers. Together, we are excited and humbled by the opportunity to expand the market for custom rugs and allow more people to live in elevated design settings.  Put simply, we believe more soft surfaces mean happier homes. About the Role: Ernesta is looking for an experienced full-time Sales and Design Consultant (who we call a Design Assistant) to join our retail team at our soon to be opened showroom on Melrose Ave in West Hollywood .You will be a key hire to help build an enjoyable, frictionless, and industry-defining rug buying experience. This is an opportunity to join a small but visionary team - a high impact role pioneering a new age of customer experience. As a Design Assistant you will wear two hats. First, you will educate and advise customers on rug selection, material selection, and spatial planning. Second, you will be a customer champion – delighting customers and assisting with inquiries, concerns, and matters related to orders, delivery, and more. In each interaction, you will take pride in building strong relationships with customers and ensuring their happiness and loyalty at every touchpoint. What You’ll Do: Set the industry standard for customer experience and sales Drive sales through customer followup and outreach Deliver exceptional design and product expertise to customers Maintain a clean, organized, and on-brand showroom that delights customers at every touchpoint Provide customers a high quality and personalized experience through multiple channels - in person, chat, text, email, video, phone. Advise customers on floor plan layout, material selection, and custom rug measurements Provide a fantastic experience to our customers by responding to inquiries and resolving order-related matters such as order tracking, product inquiries, delivery logistics, and more. Surprise and delight customers - exceed their expectations - create memorable experiences Learn innovative technologies to help customers visualize their space i.e CAD modeling, adobe, 3D rendering, etc. Maintain feedback loops to improve internal processes Qualifications Include: 2+ years of experience in a consumer-facing role.  2+ years of direct consumer sales and/or account management experience is required. Passionate about interior design and home décor. You stay up to date on home décor trends. Delights in communicating and building trust with customers, self motivated, curious, empathetic, and great at listening Solutions oriented with sound judgment, business sense, and high integrity. Willingness to provide creative solutions and wear many hats. High level of proficiency working online across multiple software tools, 2D/3D tools, Zoom, Google suit, etc. Great time management and organizational skills with high level of accountability Ability to establish and improve processes. Excited to establish and build feedback loops within the organization and across business units. This role is located in our Retail Showroom and will require a flexible schedule, including weekend and holiday hours. Nice to Have: Experience with design tools and spatial planning BA or experience working in a creative field, interior design, art history, architecture, etc. Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The anticipated starting base pay for this role is between $20 - $30 per hour. This range represents the low and high end of the anticipated pay range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills. #LI-Onsite

Location: West Hollywood, CA About Ernesta: Ernesta is on a mission to bring gorgeous, designer-quality custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store-bought standard-sized rug, a custom-cut rug from Ernesta will not only be a better fit, but also a better buying experience. We believe that high-quality custom design shouldn't be out of reach for consumers and aim to address this need in the multi-billion dollar global rug industry. Driven by our collective mission, our team is hungry, hardworking, and highly ambitious. We’re problem solvers, innovators, design enthusiasts, and executors. We are relentlessly focused on creating and delivering beautiful and delightfully simple solutions and experiences for our customers. Together, we are excited and humbled by the opportunity to expand the market for custom rugs and allow more people to live in elevated design settings. Put simply, we believe more soft surfaces mean happier homes. About the Role: Ernesta is looking for an experienced Showroom Manager (who we call a Showroom Leader) to lead our soon to be opened  showroom which will be located at on Melrose Ave in West Hollywood. You will join Ernesta's foundational Customer Experience and Sales Team.You will be a key hire as we build our retail footprint at Ernesta while helping to create an enjoyable, frictionless, and industry-defining rug buying experience. This is an opportunity to join a small but visionary team - a high impact role pioneering a new age of sales and customer experience. As a Showroom Leader, you will be responsible for managing a team of retail Design Assistants, driving sales and customer experience at the showroom level. You will educate and advise customers on rug selection and sizing and act as a customer champion – delighting customers and assisting with their projects. In each interaction, you will take pride in building strong relationships with consumers and the Trade community, ensuring their happiness and loyalty at every touchpoint. As a strong leader, you will empower your team to be a best-in-class sales organization responsible for driving sales results and brand awareness. What You’ll Do: Team Management: ○ Lead, motivate, and inspire while developing a high-performing showroom team ○ Set the industry standard for customer experience and sales through follow up and outreach ○ Implement performance management strategies, set clear expectations, provide regular coaching and feedback, and conduct performance evaluations ○ Deliver exceptional design and product expertise to customers ○ Provide consumer and Trade customers a high touch and personalized experience through multiple channels - in person, chat, text, email, video, phone Sales and Customer Engagement ○ Meet and exceed sales targets by actively engaging with customers, understanding their needs, and recommending suitable custom-sized rugs ○ Coach the sales team to implement effective strategies for driving revenue and customer loyalty ○ Actively grow the Trade business through proactive outreach, networking events and opportunities as well as pre and post order support ○ Manage customer inquiries, concerns, and feedback with professionalism and a solution-oriented approach ○ Surprise and delight customers - exceed their expectations - create memorable experiences Showroom Operations ○ Warmly welcome and assist customers, providing expert guidance on custom-sized rug options and design choices ○ Cultivate a positive and inviting atmosphere to enhance the overall customer experience ○ Contribute to recruitment efforts by participating in the selection process, conducting interviews, and onboarding new team members ○ Be the voice of the customer through collaboration and communication with cross functional teams ○ Utilize innovative technologies to help customers bring their projects to life ○ Oversee day-to-day operations of the showroom, ensuring it is well-maintained, organized, and visually appealing ○ Effectively manage team’s schedule Qualifications Include: 5+ years of experience in a consumer-facing role. 4+ years of direct consumer sales and/or account management experience is required Demonstrated experience with sales coaching and understanding of sales lifecycle Sales-driven mindset with a track record of meeting or exceeding targets Passionate about interior design and home décor Proven experience in retail management Ability to work a flexible schedule, including weekends and holidays as necessary Strong interpersonal and communication skills with the ability to build rapport with customers and team members Detail-oriented and organized, with the ability to manage multiple tasks simultaneously Solutions oriented with sound judgment, business sense, and high integrity Willingness to provide creative solutions and wear many hats High level of proficiency working across multiple software tools including Salesforce, Google Suite, Shopify, Zoom, etc. Great time management and organizational skills with high level of accountability Ability to establish and improve processes Salary/Benefits: This role offers a base salary, equity, pto as well as medical, dental and vision insurance and 401(k). The anticipated starting base pay for this role is between $90,000 and $120,000. This range represents the low and high end of the anticipated pay range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills. Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Location: Bethesda, MD About Ernesta: Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store-bought standard-sized rug, a custom-cut rug from Ernesta will not only be a better fit, but also a better buying experience.  We believe that high-quality custom design shouldn't be out of reach for consumers and aim to address this need in the multi-billion dollar global rug industry. Driven by our collective mission, our team is hungry, hardworking, and highly ambitious. We’re problem solvers, innovators, design enthusiasts, and executors. We are relentlessly focused on creating and delivering beautiful and delightfully simple solutions and experiences for our customers. Together, we are excited and humbled by the opportunity to expand the market for custom rugs and allow more people to live in elevated design settings.  Put simply, we believe more soft surfaces mean happier homes. About the Role: Ernesta is looking for an experienced full-time Sales and Design Consultant (who we call a Design Assistant) to join the Retail team in the our retail showroom on Bethesda Row in Bethesda, MD. You will be a key hire to help build an enjoyable, frictionless, and industry-defining rug buying experience. This is an opportunity to join a small but visionary team - a high impact role pioneering a new age of customer experience. As a Design Assistant you will wear two hats. First, you will educate and advise customers on rug selection, material selection, and spatial planning. Second, you will be a customer champion – delighting customers and assisting with inquiries, concerns, and matters related to orders, delivery, and more. In each interaction, you will take pride in building strong relationships with customers and ensuring their happiness and loyalty at every touchpoint. What You’ll Do: Set the industry standard for customer experience and sales Drive sales through customer followup and outreach Deliver exceptional design and product expertise to customers Maintain a clean, organized, and on-brand showroom that delights customers at every touchpoint Provide customers a high quality and personalized experience through multiple channels - in person, chat, text, email, video, phone. Advise customers on floor plan layout, material selection, and custom rug measurements Provide a fantastic experience to our customers by responding to inquiries and resolving order-related matters such as order tracking, product inquiries, delivery logistics, and more. Surprise and delight customers - exceed their expectations - create memorable experiences Learn innovative technologies to help customers visualize their space i.e CAD modeling, adobe, 3D rendering, etc. Maintain feedback loops to improve internal processes Qualifications Include: 2+ years of experience in a consumer-facing role.  2+ years of direct consumer sales and/or account management experience is required. Passionate about interior design and home décor. You stay up to date on home décor trends. Delights in communicating and building trust with customers, self motivated, curious, empathetic, and great at listening Solutions oriented with sound judgment, business sense, and high integrity. Willingness to provide creative solutions and wear many hats. High level of proficiency working online across multiple software tools, 2D/3D tools, Zoom, Google suit, etc. Great time management and organizational skills with high level of accountability Ability to establish and improve processes. Excited to establish and build feedback loops within the organization and across business units. This role is located in our Retail Showroom and will require a flexible schedule, including weekend and holiday hours. Nice to Have: Experience with design tools and spatial planning BA or experience working in a creative field, interior design, art history, architecture, etc. Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The anticipated starting base pay for this role is between $20 - $30 per hour. This range represents the low and high end of the anticipated pay range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills. #LI-Onsite

Location: Manhasset-Long Island, NY About Ernesta: Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store-bought standard-sized rug, a custom-cut rug from Ernesta will not only be a better fit, but also a better buying experience.  We believe that high-quality custom design shouldn't be out of reach for consumers and aim to address this need in the multi-billion dollar global rug industry. Driven by our collective mission, our team is hungry, hardworking, and highly ambitious. We’re problem solvers, innovators, design enthusiasts, and executors. We are relentlessly focused on creating and delivering beautiful and delightfully simple solutions and experiences for our customers. Together, we are excited and humbled by the opportunity to expand the market for custom rugs and allow more people to live in elevated design settings.  Put simply, we believe more soft surfaces mean happier homes. About the Role: Ernesta is looking for an experienced Sales and Design Consultant (who we call a Design Assistant) to join the Retail team in the our retail showroom in Manhasst, Long Island . You will be a key hire to help build an enjoyable, frictionless, and industry-defining rug buying experience. This is an opportunity to join a small but visionary team - a high impact role pioneering a new age of customer experience. As a Design Assistant you will wear two hats. First, you will educate and advise customers on rug selection, material selection, and spatial planning. Second, you will be a customer champion – delighting customers and assisting with inquiries, concerns, and matters related to orders, delivery, and more. In each interaction, you will take pride in building strong relationships with customers and ensuring their happiness and loyalty at every touchpoint. What You’ll Do: Set the industry standard for customer experience and sales Drive sales through customer followup and outreach Deliver exceptional design and product expertise to customers Maintain a clean, organized, and on-brand showroom that delights customers at every touchpoint Provide customers a high quality and personalized experience through multiple channels - in person, chat, text, email, video, phone. Advise customers on floor plan layout, material selection, and custom rug measurements Provide a fantastic experience to our customers by responding to inquiries and resolving order-related matters such as order tracking, product inquiries, delivery logistics, and more. Surprise and delight customers - exceed their expectations - create memorable experiences Learn innovative technologies to help customers visualize their space i.e CAD modeling, adobe, 3D rendering, etc. Maintain feedback loops to improve internal processes Qualifications Include: 2+ years of experience in a consumer-facing role.  2+ years of direct consumer sales and/or account management experience is required. Passionate about interior design and home décor. You stay up to date on home décor trends. Delights in communicating and building trust with customers, self motivated, curious, empathetic, and great at listening Solutions oriented with sound judgment, business sense, and high integrity. Willingness to provide creative solutions and wear many hats. High level of proficiency working online across multiple software tools, 2D/3D tools, Zoom, Google suit, etc. Great time management and organizational skills with high level of accountability Ability to establish and improve processes. Excited to establish and build feedback loops within the organization and across business units. This role is located in our Retail Showroom and will require a flexible schedule, including weekend and holiday hours. Nice to Have: Experience with design tools and spatial planning BA or experience working in a creative field, interior design, art history, architecture, etc. Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The anticipated starting base pay for this role is between $20 - $30 per hour. This range represents the low and high end of the anticipated pay range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills. #LI-Onsite

Location: Greenwich, CT About Ernesta: Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store-bought standard-sized rug, a custom-cut rug from Ernesta will not only be a better fit, but also a better buying experience.  We believe that high-quality custom design shouldn't be out of reach for consumers and aim to address this need in the multi-billion dollar global rug industry. Driven by our collective mission, our team is hungry, hardworking, and highly ambitious. We’re problem solvers, innovators, design enthusiasts, and executors. We are relentlessly focused on creating and delivering beautiful and delightfully simple solutions and experiences for our customers. Together, we are excited and humbled by the opportunity to expand the market for custom rugs and allow more people to live in elevated design settings.  Put simply, we believe more soft surfaces mean happier homes. About the Role: Ernesta is looking for an experienced Sales and Design Consultant (who we call a Design Assistant) to join the Retail team in the our retail showroom on W. Putnam Ave in Greenwich, CT. You will be a key hire to help build an enjoyable, frictionless, and industry-defining rug buying experience. This is an opportunity to join a small but visionary team - a high impact role pioneering a new age of customer experience. As a Design Assistant you will wear two hats. First, you will educate and advise customers on rug selection, material selection, and spatial planning. Second, you will be a customer champion – delighting customers and assisting with inquiries, concerns, and matters related to orders, delivery, and more. In each interaction, you will take pride in building strong relationships with customers and ensuring their happiness and loyalty at every touchpoint. What You’ll Do: Set the industry standard for customer experience and sales Drive sales through customer followup and outreach Deliver exceptional design and product expertise to customers Maintain a clean, organized, and on-brand showroom that delights customers at every touchpoint Provide customers a high quality and personalized experience through multiple channels - in person, chat, text, email, video, phone. Advise customers on floor plan layout, material selection, and custom rug measurements Provide a fantastic experience to our customers by responding to inquiries and resolving order-related matters such as order tracking, product inquiries, delivery logistics, and more. Surprise and delight customers - exceed their expectations - create memorable experiences Learn innovative technologies to help customers visualize their space i.e CAD modeling, adobe, 3D rendering, etc. Maintain feedback loops to improve internal processes Qualifications Include: 2+ years of experience in a consumer-facing role.  2+ years of direct consumer sales and/or account management experience is required. Passionate about interior design and home décor. You stay up to date on home décor trends. Delights in communicating and building trust with customers, self motivated, curious, empathetic, and great at listening Solutions oriented with sound judgment, business sense, and high integrity. Willingness to provide creative solutions and wear many hats. High level of proficiency working online across multiple software tools, 2D/3D tools, Zoom, Google suit, etc. Great time management and organizational skills with high level of accountability Ability to establish and improve processes. Excited to establish and build feedback loops within the organization and across business units. This role is located in our newest Retail Showroom and will require a flexible schedule, including weekend and holiday hours. Nice to Have: Experience with design tools and spatial planning BA or experience working in a creative field, interior design, art history, architecture, etc. Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. #LI-Onsite

Location: Greenwich, CT About Ernesta Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store-bought standard-sized rug, a custom-cut rug from Ernesta will not only be a better fit, but also a better buying experience. We believe that high-quality custom design shouldn't be out of reach for consumers and aim to address this need in the multi-billion-dollar global rug industry. Driven by our collective mission, our team is hungry, hardworking, and highly ambitious. We’re problem solvers, innovators, design enthusiasts, and executors. We are relentlessly focused on creating and delivering beautiful and delightfully simple solutions and experiences for our customers. Together, we are excited and humbled by the opportunity to expand the market for custom rugs and allow more people to live in elevated design settings. Put simply, we believe more soft surfaces mean happier homes. About the Role Ernesta is looking for an experienced Retail Trade Account Executive to join our Retail team. This role will report to the Showroom Leader and be responsible for building and growing Ernesta’s trade business within the local design community. At Ernesta, we believe long-term partnerships are more valuable than one-time sales. As a Retail Trade Account Executive, you will own and nurture relationships with interior designers, architects, and other trade partners—becoming a trusted resource for their projects and helping them incorporate Ernesta into their work. You will be equally focused on growing existing relationships and creating new ones , proactively developing a pipeline of trade business through thoughtful outreach, exceptional service, and consistent follow-through. You will build relationships both inside and outside of the showroom, spending approximately 20–30% of your month in the local trade community through firm and office visits, Lunch & Learns, industry events, networking, and other relationship-building opportunities. This is an entrepreneurial sales role for someone who is energized by building a book of business, passionate about design, highly organized, and motivated by results. You will work closely with the Showroom Leader and Design Assistants to ensure our trade partners receive a best-in-class Ernesta experience from initial introduction through project completion and beyond. What You’ll Do Build and grow Ernesta’s local trade business by developing meaningful, long-term relationships with interior designers, architects, and other trade partners. Own a portfolio of trade accounts and proactively develop those relationships to drive repeat projects, retention, and revenue growth. Identify, prospect, and acquire new trade accounts within the local design community through targeted outreach, referrals, networking, and community engagement. Activate new trade accounts by understanding their business, introducing them to Ernesta’s products and services, and identifying opportunities to support active and future projects. Business Development: Spend approximately 20–30% of your month externally meeting with the trade community through designer and firm office visits, Lunch & Learns, industry events, networking opportunities, and other relationship-building activities. Develop a strong understanding of each trade partner’s business, aesthetic, project pipeline, and needs to provide relevant and personalized support. Deliver exceptional product and design expertise across materials, construction, sizing, styling, custom services, and the Ernesta assortment. Provide an elevated, consultative sales experience rooted in listening deeply and recommending solutions tailored to each project. Maintain consistent and thoughtful follow-up across sample orders, open quotes, active projects, and previously engaged accounts. Maintain an organized and actionable account pipeline, including clear next steps, project timelines, relationship activity, and opportunities for growth. Partnerships within Retail and HQ: Partner with Design Assistants and the Showroom Leader to deliver a seamless experience when trade partners bring clients or projects into the showroom. Host and support showroom events that strengthen Ernesta’s presence within the local design community. Share feedback from the trade community with internal partners to help improve our products, services, tools, and overall trade experience. Track performance and maintain accountability to goals across trade revenue, new account acquisition, account activation, pipeline development, retention, and relationship growth. Represent Ernesta externally with professionalism, integrity, enthusiasm, and a genuine passion for design. What Success Looks Like You develop trusted relationships with trade partners who increasingly turn to Ernesta as a resource for their projects. You consistently grow revenue from your portfolio through repeat business and deeper account relationships. You proactively build the business by creating new relationships rather than relying solely on inbound showroom traffic. New trade accounts become active customers with meaningful project pipelines and repeat purchasing behavior. You maintain a healthy and well-managed pipeline with clear visibility into opportunities, next steps, and expected timing. You are known within the local design community as a knowledgeable, responsive, and reliable partner. You work collaboratively with the showroom team while taking personal ownership of your accounts and results. You consistently demonstrate Ernesta’s values of customer centricity, integrity, passion for design, collaboration, growth mindset, and reliability. Qualifications Include 1–2+ years of relevant experience within interior design, home furnishings, architecture and design sales, trade sales, account management, or a related design-focused industry. Demonstrated ability to build strong professional relationships and develop trust with clients or accounts over time. Passion for interior design, home décor, architecture, and the broader design community. Entrepreneurial and self-motivated, with the drive to proactively create new business opportunities and grow a book of business. Commercially minded and motivated by achieving sales and relationship-growth goals. Highly organized with strong time management skills and disciplined follow-through. Comfortable prospecting, initiating new relationships, and engaging people you have not previously worked with. Confident communicating and presenting one-on-one and to groups, including designers, architects, and design firms. Curious and consultative, with the ability to listen deeply, understand project needs, and recommend thoughtful solutions. Solutions-oriented with sound judgment, business sense, high integrity, and a willingness to take ownership. Comfortable managing multiple accounts, projects, quotes, samples, and follow-up timelines simultaneously. Strong written and verbal communication skills across in-person, phone, email, text, and video interactions. High level of comfort working across digital tools and systems used to manage customer relationships, communication, and sales activity. Ability and willingness to travel locally for trade meetings, office visits, Lunch & Learns, and industry events. Ability to work a flexible retail schedule as needed, including occasional evenings, weekends, or events based on the needs of the business and local trade community. Nice to Have Existing relationships within the local interior design, architecture, or home furnishings community. Experience working in a high-end or design-focused showroom environment. Experience managing a portfolio or book of trade, designer, or professional accounts. Experience with custom products, textiles, rugs, furniture, or other home furnishings. Experience with design tools, spatial planning, or custom measurement processes. BA or experience working in a creative field such as interior design, architecture, art history, or a related discipline. Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This role pays an hourly rate of $30/hour plus a quarterly bonus.  The anticipated maximum annual compensation range for this role (including the quarterly bonus) is approximately $90,000. #LI-Onsite

Location: Ardmore, PA About Ernesta Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store-bought standard-sized rug, a custom-cut rug from Ernesta will not only be a better fit, but also a better buying experience. We believe that high-quality custom design shouldn't be out of reach for consumers and aim to address this need in the multi-billion-dollar global rug industry. Driven by our collective mission, our team is hungry, hardworking, and highly ambitious. We’re problem solvers, innovators, design enthusiasts, and executors. We are relentlessly focused on creating and delivering beautiful and delightfully simple solutions and experiences for our customers. Together, we are excited and humbled by the opportunity to expand the market for custom rugs and allow more people to live in elevated design settings. Put simply, we believe more soft surfaces mean happier homes. About the Role Ernesta is looking for an experienced Retail Trade Account Executive to join our Retail team. This role will report to the Showroom Leader and be responsible for building and growing Ernesta’s trade business within the local design community. At Ernesta, we believe long-term partnerships are more valuable than one-time sales. As a Retail Trade Account Executive, you will own and nurture relationships with interior designers, architects, and other trade partners—becoming a trusted resource for their projects and helping them incorporate Ernesta into their work. You will be equally focused on growing existing relationships and creating new ones , proactively developing a pipeline of trade business through thoughtful outreach, exceptional service, and consistent follow-through. You will build relationships both inside and outside of the showroom, spending approximately 20–30% of your month in the local trade community through firm and office visits, Lunch & Learns, industry events, networking, and other relationship-building opportunities. This is an entrepreneurial sales role for someone who is energized by building a book of business, passionate about design, highly organized, and motivated by results. You will work closely with the Showroom Leader and Design Assistants to ensure our trade partners receive a best-in-class Ernesta experience from initial introduction through project completion and beyond. What You’ll Do Build and grow Ernesta’s local trade business by developing meaningful, long-term relationships with interior designers, architects, and other trade partners. Own a portfolio of trade accounts and proactively develop those relationships to drive repeat projects, retention, and revenue growth. Identify, prospect, and acquire new trade accounts within the local design community through targeted outreach, referrals, networking, and community engagement. Activate new trade accounts by understanding their business, introducing them to Ernesta’s products and services, and identifying opportunities to support active and future projects. Business Development: Spend approximately 20–30% of your month externally meeting with the trade community through designer and firm office visits, Lunch & Learns, industry events, networking opportunities, and other relationship-building activities. Develop a strong understanding of each trade partner’s business, aesthetic, project pipeline, and needs to provide relevant and personalized support. Deliver exceptional product and design expertise across materials, construction, sizing, styling, custom services, and the Ernesta assortment. Provide an elevated, consultative sales experience rooted in listening deeply and recommending solutions tailored to each project. Maintain consistent and thoughtful follow-up across sample orders, open quotes, active projects, and previously engaged accounts. Maintain an organized and actionable account pipeline, including clear next steps, project timelines, relationship activity, and opportunities for growth. Partnerships within Retail and HQ: Partner with Design Assistants and the Showroom Leader to deliver a seamless experience when trade partners bring clients or projects into the showroom. Host and support showroom events that strengthen Ernesta’s presence within the local design community. Share feedback from the trade community with internal partners to help improve our products, services, tools, and overall trade experience. Track performance and maintain accountability to goals across trade revenue, new account acquisition, account activation, pipeline development, retention, and relationship growth. Represent Ernesta externally with professionalism, integrity, enthusiasm, and a genuine passion for design. What Success Looks Like You develop trusted relationships with trade partners who increasingly turn to Ernesta as a resource for their projects. You consistently grow revenue from your portfolio through repeat business and deeper account relationships. You proactively build the business by creating new relationships rather than relying solely on inbound showroom traffic. New trade accounts become active customers with meaningful project pipelines and repeat purchasing behavior. You maintain a healthy and well-managed pipeline with clear visibility into opportunities, next steps, and expected timing. You are known within the local design community as a knowledgeable, responsive, and reliable partner. You work collaboratively with the showroom team while taking personal ownership of your accounts and results. You consistently demonstrate Ernesta’s values of customer centricity, integrity, passion for design, collaboration, growth mindset, and reliability. Qualifications Include 1–2+ years of relevant experience within interior design, home furnishings, architecture and design sales, trade sales, account management, or a related design-focused industry. Demonstrated ability to build strong professional relationships and develop trust with clients or accounts over time. Passion for interior design, home décor, architecture, and the broader design community. Entrepreneurial and self-motivated, with the drive to proactively create new business opportunities and grow a book of business. Commercially minded and motivated by achieving sales and relationship-growth goals. Highly organized with strong time management skills and disciplined follow-through. Comfortable prospecting, initiating new relationships, and engaging people you have not previously worked with. Confident communicating and presenting one-on-one and to groups, including designers, architects, and design firms. Curious and consultative, with the ability to listen deeply, understand project needs, and recommend thoughtful solutions. Solutions-oriented with sound judgment, business sense, high integrity, and a willingness to take ownership. Comfortable managing multiple accounts, projects, quotes, samples, and follow-up timelines simultaneously. Strong written and verbal communication skills across in-person, phone, email, text, and video interactions. High level of comfort working across digital tools and systems used to manage customer relationships, communication, and sales activity. Ability and willingness to travel locally for trade meetings, office visits, Lunch & Learns, and industry events. Ability to work a flexible retail schedule as needed, including occasional evenings, weekends, or events based on the needs of the business and local trade community. Nice to Have Existing relationships within the local interior design, architecture, or home furnishings community. Experience working in a high-end or design-focused showroom environment. Experience managing a portfolio or book of trade, designer, or professional accounts. Experience with custom products, textiles, rugs, furniture, or other home furnishings. Experience with design tools, spatial planning, or custom measurement processes. BA or experience working in a creative field such as interior design, architecture, art history, or a related discipline. Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This role pays an hourly rate of $30/hour plus a quarterly bonus.  The anticipated maximum annual compensation range for this role (including the quarterly bonus) is approximately $90,000. #LI-Onsite

Location: Ardmore, PA About Ernesta: Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store-bought standard-sized rug, a custom-cut rug from Ernesta will not only be a better fit, but also a better buying experience.  We believe that high-quality custom design shouldn't be out of reach for consumers and aim to address this need in the multi-billion dollar global rug industry. Driven by our collective mission, our team is hungry, hardworking, and highly ambitious. We’re problem solvers, innovators, design enthusiasts, and executors. We are relentlessly focused on creating and delivering beautiful and delightfully simple solutions and experiences for our customers. Together, we are excited and humbled by the opportunity to expand the market for custom rugs and allow more people to live in elevated design settings.  Put simply, we believe more soft surfaces mean happier homes. About the Role: Ernesta is looking for an experienced full-time Sales and Design Consultant (who we call a Design Assistant) to join the Retail team in our showroom located in Ardmore, PA.  You will be a key hire to help build an enjoyable, frictionless, and industry-defining rug buying experience. This is an opportunity to join a small but visionary team - a high impact role pioneering a new age of customer experience. As a Design Assistant you will wear two hats. First, you will educate and advise customers on rug selection, material selection, and spatial planning. Second, you will be a customer champion – delighting customers and assisting with inquiries, concerns, and matters related to orders, delivery, and more. In each interaction, you will take pride in building strong relationships with customers and ensuring their happiness and loyalty at every touchpoint. What You’ll Do: Set the industry standard for customer experience and sales Drive sales through customer followup and outreach Deliver exceptional design and product expertise to customers Maintain a clean, organized, and on-brand showroom that delights customers at every touchpoint Provide customers a high quality and personalized experience through multiple channels - in person, chat, text, email, video, phone. Advise customers on floor plan layout, material selection, and custom rug measurements Provide a fantastic experience to our customers by responding to inquiries and resolving order-related matters such as order tracking, product inquiries, delivery logistics, and more. Surprise and delight customers - exceed their expectations - create memorable experiences Learn innovative technologies to help customers visualize their space i.e CAD modeling, adobe, 3D rendering, etc. Maintain feedback loops to improve internal processes Qualifications Include: 2+ years of experience in a consumer-facing role.  2+ years of direct consumer sales and/or account management experience is required. Passionate about interior design and home décor. You stay up to date on home décor trends. Delights in communicating and building trust with customers, self motivated, curious, empathetic, and great at listening Solutions oriented with sound judgment, business sense, and high integrity. Willingness to provide creative solutions and wear many hats. High level of proficiency working online across multiple software tools, 2D/3D tools, Zoom, Google suit, etc. Great time management and organizational skills with high level of accountability Ability to establish and improve processes. Excited to establish and build feedback loops within the organization and across business units. This role is located in our Retail Showroom and will require a flexible schedule, including weekend and holiday hours. Nice to Have: Experience with design tools and spatial planning BA or experience working in a creative field, interior design, art history, architecture, etc. Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The anticipated starting base pay for this role is between $20 - $30 per hour. This range represents the low and high end of the anticipated pay range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills. #LI-Onsite

Location: Atlanta, GA About Ernesta Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store-bought standard-sized rug, a custom-cut rug from Ernesta will not only be a better fit, but also a better buying experience. We believe that high-quality custom design shouldn't be out of reach for consumers and aim to address this need in the multi-billion-dollar global rug industry. Driven by our collective mission, our team is hungry, hardworking, and highly ambitious. We’re problem solvers, innovators, design enthusiasts, and executors. We are relentlessly focused on creating and delivering beautiful and delightfully simple solutions and experiences for our customers. Together, we are excited and humbled by the opportunity to expand the market for custom rugs and allow more people to live in elevated design settings. Put simply, we believe more soft surfaces mean happier homes. About the Role Ernesta is looking for an experienced Retail Trade Account Executive to join our Retail team. This role will report to the Showroom Leader and be responsible for building and growing Ernesta’s trade business within the local design community. At Ernesta, we believe long-term partnerships are more valuable than one-time sales. As a Retail Trade Account Executive, you will own and nurture relationships with interior designers, architects, and other trade partners—becoming a trusted resource for their projects and helping them incorporate Ernesta into their work. You will be equally focused on growing existing relationships and creating new ones , proactively developing a pipeline of trade business through thoughtful outreach, exceptional service, and consistent follow-through. You will build relationships both inside and outside of the showroom, spending approximately 20–30% of your month in the local trade community through firm and office visits, Lunch & Learns, industry events, networking, and other relationship-building opportunities. This is an entrepreneurial sales role for someone who is energized by building a book of business, passionate about design, highly organized, and motivated by results. You will work closely with the Showroom Leader and Design Assistants to ensure our trade partners receive a best-in-class Ernesta experience from initial introduction through project completion and beyond. What You’ll Do Build and grow Ernesta’s local trade business by developing meaningful, long-term relationships with interior designers, architects, and other trade partners. Own a portfolio of trade accounts and proactively develop those relationships to drive repeat projects, retention, and revenue growth. Identify, prospect, and acquire new trade accounts within the local design community through targeted outreach, referrals, networking, and community engagement. Activate new trade accounts by understanding their business, introducing them to Ernesta’s products and services, and identifying opportunities to support active and future projects. Business Development: Spend approximately 20–30% of your month externally meeting with the trade community through designer and firm office visits, Lunch & Learns, industry events, networking opportunities, and other relationship-building activities. Develop a strong understanding of each trade partner’s business, aesthetic, project pipeline, and needs to provide relevant and personalized support. Deliver exceptional product and design expertise across materials, construction, sizing, styling, custom services, and the Ernesta assortment. Provide an elevated, consultative sales experience rooted in listening deeply and recommending solutions tailored to each project. Maintain consistent and thoughtful follow-up across sample orders, open quotes, active projects, and previously engaged accounts. Maintain an organized and actionable account pipeline, including clear next steps, project timelines, relationship activity, and opportunities for growth. Partnerships within Retail and HQ: Partner with Design Assistants and the Showroom Leader to deliver a seamless experience when trade partners bring clients or projects into the showroom. Host and support showroom events that strengthen Ernesta’s presence within the local design community. Share feedback from the trade community with internal partners to help improve our products, services, tools, and overall trade experience. Track performance and maintain accountability to goals across trade revenue, new account acquisition, account activation, pipeline development, retention, and relationship growth. Represent Ernesta externally with professionalism, integrity, enthusiasm, and a genuine passion for design. What Success Looks Like You develop trusted relationships with trade partners who increasingly turn to Ernesta as a resource for their projects. You consistently grow revenue from your portfolio through repeat business and deeper account relationships. You proactively build the business by creating new relationships rather than relying solely on inbound showroom traffic. New trade accounts become active customers with meaningful project pipelines and repeat purchasing behavior. You maintain a healthy and well-managed pipeline with clear visibility into opportunities, next steps, and expected timing. You are known within the local design community as a knowledgeable, responsive, and reliable partner. You work collaboratively with the showroom team while taking personal ownership of your accounts and results. You consistently demonstrate Ernesta’s values of customer centricity, integrity, passion for design, collaboration, growth mindset, and reliability. Qualifications Include 1–2+ years of relevant experience within interior design, home furnishings, architecture and design sales, trade sales, account management, or a related design-focused industry. Demonstrated ability to build strong professional relationships and develop trust with clients or accounts over time. Passion for interior design, home décor, architecture, and the broader design community. Entrepreneurial and self-motivated, with the drive to proactively create new business opportunities and grow a book of business. Commercially minded and motivated by achieving sales and relationship-growth goals. Highly organized with strong time management skills and disciplined follow-through. Comfortable prospecting, initiating new relationships, and engaging people you have not previously worked with. Confident communicating and presenting one-on-one and to groups, including designers, architects, and design firms. Curious and consultative, with the ability to listen deeply, understand project needs, and recommend thoughtful solutions. Solutions-oriented with sound judgment, business sense, high integrity, and a willingness to take ownership. Comfortable managing multiple accounts, projects, quotes, samples, and follow-up timelines simultaneously. Strong written and verbal communication skills across in-person, phone, email, text, and video interactions. High level of comfort working across digital tools and systems used to manage customer relationships, communication, and sales activity. Ability and willingness to travel locally for trade meetings, office visits, Lunch & Learns, and industry events. Ability to work a flexible retail schedule as needed, including occasional evenings, weekends, or events based on the needs of the business and local trade community. Nice to Have Existing relationships within the local interior design, architecture, or home furnishings community. Experience working in a high-end or design-focused showroom environment. Experience managing a portfolio or book of trade, designer, or professional accounts. Experience with custom products, textiles, rugs, furniture, or other home furnishings. Experience with design tools, spatial planning, or custom measurement processes. BA or experience working in a creative field such as interior design, architecture, art history, or a related discipline. Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This role pays an hourly rate of $30/hour plus a quarterly bonus.  The anticipated maximum annual compensation range for this role (including the quarterly bonus) is approximately $90,000. #LI-Onsite

Location: Chicago, IL About Ernesta Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store-bought standard-sized rug, a custom-cut rug from Ernesta will not only be a better fit, but also a better buying experience. We believe that high-quality custom design shouldn't be out of reach for consumers and aim to address this need in the multi-billion-dollar global rug industry. Driven by our collective mission, our team is hungry, hardworking, and highly ambitious. We’re problem solvers, innovators, design enthusiasts, and executors. We are relentlessly focused on creating and delivering beautiful and delightfully simple solutions and experiences for our customers. Together, we are excited and humbled by the opportunity to expand the market for custom rugs and allow more people to live in elevated design settings. Put simply, we believe more soft surfaces mean happier homes. About the Role Ernesta is looking for an experienced Retail Trade Account Executive to join our Retail team. This role will report to the Showroom Leader and be responsible for building and growing Ernesta’s trade business within the local design community. At Ernesta, we believe long-term partnerships are more valuable than one-time sales. As a Retail Trade Account Executive, you will own and nurture relationships with interior designers, architects, and other trade partners—becoming a trusted resource for their projects and helping them incorporate Ernesta into their work. You will be equally focused on growing existing relationships and creating new ones , proactively developing a pipeline of trade business through thoughtful outreach, exceptional service, and consistent follow-through. You will build relationships both inside and outside of the showroom, spending approximately 20–30% of your month in the local trade community through firm and office visits, Lunch & Learns, industry events, networking, and other relationship-building opportunities. This is an entrepreneurial sales role for someone who is energized by building a book of business, passionate about design, highly organized, and motivated by results. You will work closely with the Showroom Leader and Design Assistants to ensure our trade partners receive a best-in-class Ernesta experience from initial introduction through project completion and beyond. What You’ll Do Build and grow Ernesta’s local trade business by developing meaningful, long-term relationships with interior designers, architects, and other trade partners. Own a portfolio of trade accounts and proactively develop those relationships to drive repeat projects, retention, and revenue growth. Identify, prospect, and acquire new trade accounts within the local design community through targeted outreach, referrals, networking, and community engagement. Activate new trade accounts by understanding their business, introducing them to Ernesta’s products and services, and identifying opportunities to support active and future projects. Business Development: Spend approximately 20–30% of your month externally meeting with the trade community through designer and firm office visits, Lunch & Learns, industry events, networking opportunities, and other relationship-building activities. Develop a strong understanding of each trade partner’s business, aesthetic, project pipeline, and needs to provide relevant and personalized support. Deliver exceptional product and design expertise across materials, construction, sizing, styling, custom services, and the Ernesta assortment. Provide an elevated, consultative sales experience rooted in listening deeply and recommending solutions tailored to each project. Maintain consistent and thoughtful follow-up across sample orders, open quotes, active projects, and previously engaged accounts. Maintain an organized and actionable account pipeline, including clear next steps, project timelines, relationship activity, and opportunities for growth. Partnerships within Retail and HQ: Partner with Design Assistants and the Showroom Leader to deliver a seamless experience when trade partners bring clients or projects into the showroom. Host and support showroom events that strengthen Ernesta’s presence within the local design community. Share feedback from the trade community with internal partners to help improve our products, services, tools, and overall trade experience. Track performance and maintain accountability to goals across trade revenue, new account acquisition, account activation, pipeline development, retention, and relationship growth. Represent Ernesta externally with professionalism, integrity, enthusiasm, and a genuine passion for design. What Success Looks Like You develop trusted relationships with trade partners who increasingly turn to Ernesta as a resource for their projects. You consistently grow revenue from your portfolio through repeat business and deeper account relationships. You proactively build the business by creating new relationships rather than relying solely on inbound showroom traffic. New trade accounts become active customers with meaningful project pipelines and repeat purchasing behavior. You maintain a healthy and well-managed pipeline with clear visibility into opportunities, next steps, and expected timing. You are known within the local design community as a knowledgeable, responsive, and reliable partner. You work collaboratively with the showroom team while taking personal ownership of your accounts and results. You consistently demonstrate Ernesta’s values of customer centricity, integrity, passion for design, collaboration, growth mindset, and reliability. Qualifications Include 1–2+ years of relevant experience within interior design, home furnishings, architecture and design sales, trade sales, account management, or a related design-focused industry. Demonstrated ability to build strong professional relationships and develop trust with clients or accounts over time. Passion for interior design, home décor, architecture, and the broader design community. Entrepreneurial and self-motivated, with the drive to proactively create new business opportunities and grow a book of business. Commercially minded and motivated by achieving sales and relationship-growth goals. Highly organized with strong time management skills and disciplined follow-through. Comfortable prospecting, initiating new relationships, and engaging people you have not previously worked with. Confident communicating and presenting one-on-one and to groups, including designers, architects, and design firms. Curious and consultative, with the ability to listen deeply, understand project needs, and recommend thoughtful solutions. Solutions-oriented with sound judgment, business sense, high integrity, and a willingness to take ownership. Comfortable managing multiple accounts, projects, quotes, samples, and follow-up timelines simultaneously. Strong written and verbal communication skills across in-person, phone, email, text, and video interactions. High level of comfort working across digital tools and systems used to manage customer relationships, communication, and sales activity. Ability and willingness to travel locally for trade meetings, office visits, Lunch & Learns, and industry events. Ability to work a flexible retail schedule as needed, including occasional evenings, weekends, or events based on the needs of the business and local trade community. Nice to Have Existing relationships within the local interior design, architecture, or home furnishings community. Experience working in a high-end or design-focused showroom environment. Experience managing a portfolio or book of trade, designer, or professional accounts. Experience with custom products, textiles, rugs, furniture, or other home furnishings. Experience with design tools, spatial planning, or custom measurement processes. BA or experience working in a creative field such as interior design, architecture, art history, or a related discipline. Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This role pays an hourly rate of $30/hour plus a quarterly bonus.  The anticipated maximum annual compensation range for this role (including the quarterly bonus) is approximately $90,000. #LI-Onsite

Location: Mill Valley, CA About Ernesta Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store-bought standard-sized rug, a custom-cut rug from Ernesta will not only be a better fit, but also a better buying experience. We believe that high-quality custom design shouldn't be out of reach for consumers and aim to address this need in the multi-billion-dollar global rug industry. Driven by our collective mission, our team is hungry, hardworking, and highly ambitious. We’re problem solvers, innovators, design enthusiasts, and executors. We are relentlessly focused on creating and delivering beautiful and delightfully simple solutions and experiences for our customers. Together, we are excited and humbled by the opportunity to expand the market for custom rugs and allow more people to live in elevated design settings. Put simply, we believe more soft surfaces mean happier homes. About the Role Ernesta is looking for an experienced Retail Trade Account Executive to join our Retail team. This role will report to the Showroom Leader and be responsible for building and growing Ernesta’s trade business within the local design community. At Ernesta, we believe long-term partnerships are more valuable than one-time sales. As a Retail Trade Account Executive, you will own and nurture relationships with interior designers, architects, and other trade partners—becoming a trusted resource for their projects and helping them incorporate Ernesta into their work. You will be equally focused on growing existing relationships and creating new ones , proactively developing a pipeline of trade business through thoughtful outreach, exceptional service, and consistent follow-through. You will build relationships both inside and outside of the showroom, spending approximately 20–30% of your month in the local trade community through firm and office visits, Lunch & Learns, industry events, networking, and other relationship-building opportunities. This is an entrepreneurial sales role for someone who is energized by building a book of business, passionate about design, highly organized, and motivated by results. You will work closely with the Showroom Leader and Design Assistants to ensure our trade partners receive a best-in-class Ernesta experience from initial introduction through project completion and beyond. What You’ll Do Build and grow Ernesta’s local trade business by developing meaningful, long-term relationships with interior designers, architects, and other trade partners. Own a portfolio of trade accounts and proactively develop those relationships to drive repeat projects, retention, and revenue growth. Identify, prospect, and acquire new trade accounts within the local design community through targeted outreach, referrals, networking, and community engagement. Activate new trade accounts by understanding their business, introducing them to Ernesta’s products and services, and identifying opportunities to support active and future projects. Business Development: Spend approximately 20–30% of your month externally meeting with the trade community through designer and firm office visits, Lunch & Learns, industry events, networking opportunities, and other relationship-building activities. Develop a strong understanding of each trade partner’s business, aesthetic, project pipeline, and needs to provide relevant and personalized support. Deliver exceptional product and design expertise across materials, construction, sizing, styling, custom services, and the Ernesta assortment. Provide an elevated, consultative sales experience rooted in listening deeply and recommending solutions tailored to each project. Maintain consistent and thoughtful follow-up across sample orders, open quotes, active projects, and previously engaged accounts. Maintain an organized and actionable account pipeline, including clear next steps, project timelines, relationship activity, and opportunities for growth. Partnerships within Retail and HQ: Partner with Design Assistants and the Showroom Leader to deliver a seamless experience when trade partners bring clients or projects into the showroom. Host and support showroom events that strengthen Ernesta’s presence within the local design community. Share feedback from the trade community with internal partners to help improve our products, services, tools, and overall trade experience. Track performance and maintain accountability to goals across trade revenue, new account acquisition, account activation, pipeline development, retention, and relationship growth. Represent Ernesta externally with professionalism, integrity, enthusiasm, and a genuine passion for design. What Success Looks Like You develop trusted relationships with trade partners who increasingly turn to Ernesta as a resource for their projects. You consistently grow revenue from your portfolio through repeat business and deeper account relationships. You proactively build the business by creating new relationships rather than relying solely on inbound showroom traffic. New trade accounts become active customers with meaningful project pipelines and repeat purchasing behavior. You maintain a healthy and well-managed pipeline with clear visibility into opportunities, next steps, and expected timing. You are known within the local design community as a knowledgeable, responsive, and reliable partner. You work collaboratively with the showroom team while taking personal ownership of your accounts and results. You consistently demonstrate Ernesta’s values of customer centricity, integrity, passion for design, collaboration, growth mindset, and reliability. Qualifications Include 1–2+ years of relevant experience within interior design, home furnishings, architecture and design sales, trade sales, account management, or a related design-focused industry. Demonstrated ability to build strong professional relationships and develop trust with clients or accounts over time. Passion for interior design, home décor, architecture, and the broader design community. Entrepreneurial and self-motivated, with the drive to proactively create new business opportunities and grow a book of business. Commercially minded and motivated by achieving sales and relationship-growth goals. Highly organized with strong time management skills and disciplined follow-through. Comfortable prospecting, initiating new relationships, and engaging people you have not previously worked with. Confident communicating and presenting one-on-one and to groups, including designers, architects, and design firms. Curious and consultative, with the ability to listen deeply, understand project needs, and recommend thoughtful solutions. Solutions-oriented with sound judgment, business sense, high integrity, and a willingness to take ownership. Comfortable managing multiple accounts, projects, quotes, samples, and follow-up timelines simultaneously. Strong written and verbal communication skills across in-person, phone, email, text, and video interactions. High level of comfort working across digital tools and systems used to manage customer relationships, communication, and sales activity. Ability and willingness to travel locally for trade meetings, office visits, Lunch & Learns, and industry events. Ability to work a flexible retail schedule as needed, including occasional evenings, weekends, or events based on the needs of the business and local trade community. Nice to Have Existing relationships within the local interior design, architecture, or home furnishings community. Experience working in a high-end or design-focused showroom environment. Experience managing a portfolio or book of trade, designer, or professional accounts. Experience with custom products, textiles, rugs, furniture, or other home furnishings. Experience with design tools, spatial planning, or custom measurement processes. BA or experience working in a creative field such as interior design, architecture, art history, or a related discipline. Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This role pays an hourly rate of $30/hour plus a quarterly bonus.  The anticipated maximum annual compensation range for this role (including the quarterly bonus) is approximately $90,000. #LI-Onsite

Location: Fairfax, VA About Ernesta Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store-bought standard-sized rug, a custom-cut rug from Ernesta will not only be a better fit, but also a better buying experience. We believe that high-quality custom design shouldn't be out of reach for consumers and aim to address this need in the multi-billion-dollar global rug industry. Driven by our collective mission, our team is hungry, hardworking, and highly ambitious. We’re problem solvers, innovators, design enthusiasts, and executors. We are relentlessly focused on creating and delivering beautiful and delightfully simple solutions and experiences for our customers. Together, we are excited and humbled by the opportunity to expand the market for custom rugs and allow more people to live in elevated design settings. Put simply, we believe more soft surfaces mean happier homes. About the Role Ernesta is looking for an experienced Retail Trade Account Executive to join our Retail team. This role will report to the Showroom Leader and be responsible for building and growing Ernesta’s trade business within the local design community. At Ernesta, we believe long-term partnerships are more valuable than one-time sales. As a Retail Trade Account Executive, you will own and nurture relationships with interior designers, architects, and other trade partners—becoming a trusted resource for their projects and helping them incorporate Ernesta into their work. You will be equally focused on growing existing relationships and creating new ones , proactively developing a pipeline of trade business through thoughtful outreach, exceptional service, and consistent follow-through. You will build relationships both inside and outside of the showroom, spending approximately 20–30% of your month in the local trade community through firm and office visits, Lunch & Learns, industry events, networking, and other relationship-building opportunities. This is an entrepreneurial sales role for someone who is energized by building a book of business, passionate about design, highly organized, and motivated by results. You will work closely with the Showroom Leader and Design Assistants to ensure our trade partners receive a best-in-class Ernesta experience from initial introduction through project completion and beyond. What You’ll Do Build and grow Ernesta’s local trade business by developing meaningful, long-term relationships with interior designers, architects, and other trade partners. Own a portfolio of trade accounts and proactively develop those relationships to drive repeat projects, retention, and revenue growth. Identify, prospect, and acquire new trade accounts within the local design community through targeted outreach, referrals, networking, and community engagement. Activate new trade accounts by understanding their business, introducing them to Ernesta’s products and services, and identifying opportunities to support active and future projects. Business Development: Spend approximately 20–30% of your month externally meeting with the trade community through designer and firm office visits, Lunch & Learns, industry events, networking opportunities, and other relationship-building activities. Develop a strong understanding of each trade partner’s business, aesthetic, project pipeline, and needs to provide relevant and personalized support. Deliver exceptional product and design expertise across materials, construction, sizing, styling, custom services, and the Ernesta assortment. Provide an elevated, consultative sales experience rooted in listening deeply and recommending solutions tailored to each project. Maintain consistent and thoughtful follow-up across sample orders, open quotes, active projects, and previously engaged accounts. Maintain an organized and actionable account pipeline, including clear next steps, project timelines, relationship activity, and opportunities for growth. Partnerships within Retail and HQ: Partner with Design Assistants and the Showroom Leader to deliver a seamless experience when trade partners bring clients or projects into the showroom. Host and support showroom events that strengthen Ernesta’s presence within the local design community. Share feedback from the trade community with internal partners to help improve our products, services, tools, and overall trade experience. Track performance and maintain accountability to goals across trade revenue, new account acquisition, account activation, pipeline development, retention, and relationship growth. Represent Ernesta externally with professionalism, integrity, enthusiasm, and a genuine passion for design. What Success Looks Like You develop trusted relationships with trade partners who increasingly turn to Ernesta as a resource for their projects. You consistently grow revenue from your portfolio through repeat business and deeper account relationships. You proactively build the business by creating new relationships rather than relying solely on inbound showroom traffic. New trade accounts become active customers with meaningful project pipelines and repeat purchasing behavior. You maintain a healthy and well-managed pipeline with clear visibility into opportunities, next steps, and expected timing. You are known within the local design community as a knowledgeable, responsive, and reliable partner. You work collaboratively with the showroom team while taking personal ownership of your accounts and results. You consistently demonstrate Ernesta’s values of customer centricity, integrity, passion for design, collaboration, growth mindset, and reliability. Qualifications Include 1–2+ years of relevant experience within interior design, home furnishings, architecture and design sales, trade sales, account management, or a related design-focused industry. Demonstrated ability to build strong professional relationships and develop trust with clients or accounts over time. Passion for interior design, home décor, architecture, and the broader design community. Entrepreneurial and self-motivated, with the drive to proactively create new business opportunities and grow a book of business. Commercially minded and motivated by achieving sales and relationship-growth goals. Highly organized with strong time management skills and disciplined follow-through. Comfortable prospecting, initiating new relationships, and engaging people you have not previously worked with. Confident communicating and presenting one-on-one and to groups, including designers, architects, and design firms. Curious and consultative, with the ability to listen deeply, understand project needs, and recommend thoughtful solutions. Solutions-oriented with sound judgment, business sense, high integrity, and a willingness to take ownership. Comfortable managing multiple accounts, projects, quotes, samples, and follow-up timelines simultaneously. Strong written and verbal communication skills across in-person, phone, email, text, and video interactions. High level of comfort working across digital tools and systems used to manage customer relationships, communication, and sales activity. Ability and willingness to travel locally for trade meetings, office visits, Lunch & Learns, and industry events. Ability to work a flexible retail schedule as needed, including occasional evenings, weekends, or events based on the needs of the business and local trade community. Nice to Have Existing relationships within the local interior design, architecture, or home furnishings community. Experience working in a high-end or design-focused showroom environment. Experience managing a portfolio or book of trade, designer, or professional accounts. Experience with custom products, textiles, rugs, furniture, or other home furnishings. Experience with design tools, spatial planning, or custom measurement processes. BA or experience working in a creative field such as interior design, architecture, art history, or a related discipline. Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This role pays an hourly rate of $30/hour plus a quarterly bonus.  The anticipated maximum annual compensation range for this role (including the quarterly bonus) is approximately $90,000. #LI-Onsite

Location: Dallas, Texas About Ernesta Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store-bought standard-sized rug, a custom-cut rug from Ernesta will not only be a better fit, but also a better buying experience. We believe that high-quality custom design shouldn't be out of reach for consumers and aim to address this need in the multi-billion-dollar global rug industry. Driven by our collective mission, our team is hungry, hardworking, and highly ambitious. We’re problem solvers, innovators, design enthusiasts, and executors. We are relentlessly focused on creating and delivering beautiful and delightfully simple solutions and experiences for our customers. Together, we are excited and humbled by the opportunity to expand the market for custom rugs and allow more people to live in elevated design settings. Put simply, we believe more soft surfaces mean happier homes. About the Role Ernesta is looking for an experienced Retail Trade Account Executive to join our Retail team. This role will report to the Showroom Leader and be responsible for building and growing Ernesta’s trade business within the local design community. At Ernesta, we believe long-term partnerships are more valuable than one-time sales. As a Retail Trade Account Executive, you will own and nurture relationships with interior designers, architects, and other trade partners—becoming a trusted resource for their projects and helping them incorporate Ernesta into their work. You will be equally focused on growing existing relationships and creating new ones , proactively developing a pipeline of trade business through thoughtful outreach, exceptional service, and consistent follow-through. You will build relationships both inside and outside of the showroom, spending approximately 20–30% of your month in the local trade community through firm and office visits, Lunch & Learns, industry events, networking, and other relationship-building opportunities. This is an entrepreneurial sales role for someone who is energized by building a book of business, passionate about design, highly organized, and motivated by results. You will work closely with the Showroom Leader and Design Assistants to ensure our trade partners receive a best-in-class Ernesta experience from initial introduction through project completion and beyond. What You’ll Do Build and grow Ernesta’s local trade business by developing meaningful, long-term relationships with interior designers, architects, and other trade partners. Own a portfolio of trade accounts and proactively develop those relationships to drive repeat projects, retention, and revenue growth. Identify, prospect, and acquire new trade accounts within the local design community through targeted outreach, referrals, networking, and community engagement. Activate new trade accounts by understanding their business, introducing them to Ernesta’s products and services, and identifying opportunities to support active and future projects. Business Development: Spend approximately 20–30% of your month externally meeting with the trade community through designer and firm office visits, Lunch & Learns, industry events, networking opportunities, and other relationship-building activities. Develop a strong understanding of each trade partner’s business, aesthetic, project pipeline, and needs to provide relevant and personalized support. Deliver exceptional product and design expertise across materials, construction, sizing, styling, custom services, and the Ernesta assortment. Provide an elevated, consultative sales experience rooted in listening deeply and recommending solutions tailored to each project. Maintain consistent and thoughtful follow-up across sample orders, open quotes, active projects, and previously engaged accounts. Maintain an organized and actionable account pipeline, including clear next steps, project timelines, relationship activity, and opportunities for growth. Partnerships within Retail and HQ: Partner with Design Assistants and the Showroom Leader to deliver a seamless experience when trade partners bring clients or projects into the showroom. Host and support showroom events that strengthen Ernesta’s presence within the local design community. Share feedback from the trade community with internal partners to help improve our products, services, tools, and overall trade experience. Track performance and maintain accountability to goals across trade revenue, new account acquisition, account activation, pipeline development, retention, and relationship growth. Represent Ernesta externally with professionalism, integrity, enthusiasm, and a genuine passion for design. What Success Looks Like You develop trusted relationships with trade partners who increasingly turn to Ernesta as a resource for their projects. You consistently grow revenue from your portfolio through repeat business and deeper account relationships. You proactively build the business by creating new relationships rather than relying solely on inbound showroom traffic. New trade accounts become active customers with meaningful project pipelines and repeat purchasing behavior. You maintain a healthy and well-managed pipeline with clear visibility into opportunities, next steps, and expected timing. You are known within the local design community as a knowledgeable, responsive, and reliable partner. You work collaboratively with the showroom team while taking personal ownership of your accounts and results. You consistently demonstrate Ernesta’s values of customer centricity, integrity, passion for design, collaboration, growth mindset, and reliability. Qualifications Include 1–2+ years of relevant experience within interior design, home furnishings, architecture and design sales, trade sales, account management, or a related design-focused industry. Demonstrated ability to build strong professional relationships and develop trust with clients or accounts over time. Passion for interior design, home décor, architecture, and the broader design community. Entrepreneurial and self-motivated, with the drive to proactively create new business opportunities and grow a book of business. Commercially minded and motivated by achieving sales and relationship-growth goals. Highly organized with strong time management skills and disciplined follow-through. Comfortable prospecting, initiating new relationships, and engaging people you have not previously worked with. Confident communicating and presenting one-on-one and to groups, including designers, architects, and design firms. Curious and consultative, with the ability to listen deeply, understand project needs, and recommend thoughtful solutions. Solutions-oriented with sound judgment, business sense, high integrity, and a willingness to take ownership. Comfortable managing multiple accounts, projects, quotes, samples, and follow-up timelines simultaneously. Strong written and verbal communication skills across in-person, phone, email, text, and video interactions. High level of comfort working across digital tools and systems used to manage customer relationships, communication, and sales activity. Ability and willingness to travel locally for trade meetings, office visits, Lunch & Learns, and industry events. Ability to work a flexible retail schedule as needed, including occasional evenings, weekends, or events based on the needs of the business and local trade community. Nice to Have Existing relationships within the local interior design, architecture, or home furnishings community. Experience working in a high-end or design-focused showroom environment. Experience managing a portfolio or book of trade, designer, or professional accounts. Experience with custom products, textiles, rugs, furniture, or other home furnishings. Experience with design tools, spatial planning, or custom measurement processes. BA or experience working in a creative field such as interior design, architecture, art history, or a related discipline. Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This role pays an hourly rate of $30/hour plus a quarterly bonus.  The anticipated maximum annual compensation range for this role (including the quarterly bonus) is approximately $90,000. #LI-Onsite

Location: Chicago, IL About Ernesta: Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store-bought standard-sized rug, a custom-cut rug from Ernesta will not only be a better fit, but also a better buying experience.  We believe that high-quality custom design shouldn't be out of reach for consumers and aim to address this need in the multi-billion dollar global rug industry. Driven by our collective mission, our team is hungry, hardworking, and highly ambitious. We’re problem solvers, innovators, design enthusiasts, and executors. We are relentlessly focused on creating and delivering beautiful and delightfully simple solutions and experiences for our customers. Together, we are excited and humbled by the opportunity to expand the market for custom rugs and allow more people to live in elevated design settings.  Put simply, we believe more soft surfaces mean happier homes. About the Role: Ernesta is looking for an experienced full-time Sales and Design Consultant (who we call a Design Assistant) to join the Retail team in our soon to be opened showroom located in the Southport Corridor .  You will be a key hire to help build an enjoyable, frictionless, and industry-defining rug buying experience. This is an opportunity to join a small but visionary team - a high impact role pioneering a new age of customer experience. As a Design Assistant you will wear two hats. First, you will educate and advise customers on rug selection, material selection, and spatial planning. Second, you will be a customer champion – delighting customers and assisting with inquiries, concerns, and matters related to orders, delivery, and more. In each interaction, you will take pride in building strong relationships with customers and ensuring their happiness and loyalty at every touchpoint. What You’ll Do: Set the industry standard for customer experience and sales Drive sales through customer followup and outreach Deliver exceptional design and product expertise to customers Maintain a clean, organized, and on-brand showroom that delights customers at every touchpoint Provide customers a high quality and personalized experience through multiple channels - in person, chat, text, email, video, phone. Advise customers on floor plan layout, material selection, and custom rug measurements Provide a fantastic experience to our customers by responding to inquiries and resolving order-related matters such as order tracking, product inquiries, delivery logistics, and more. Surprise and delight customers - exceed their expectations - create memorable experiences Learn innovative technologies to help customers visualize their space i.e CAD modeling, adobe, 3D rendering, etc. Maintain feedback loops to improve internal processes Qualifications Include: 2+ years of experience in a consumer-facing role.  2+ years of direct consumer sales and/or account management experience is required. Passionate about interior design and home décor. You stay up to date on home décor trends. Delights in communicating and building trust with customers, self motivated, curious, empathetic, and great at listening Solutions oriented with sound judgment, business sense, and high integrity. Willingness to provide creative solutions and wear many hats. High level of proficiency working online across multiple software tools, 2D/3D tools, Zoom, Google suit, etc. Great time management and organizational skills with high level of accountability Ability to establish and improve processes. Excited to establish and build feedback loops within the organization and across business units. This role is located in our Retail Showroom and will require a flexible schedule, including weekend and holiday hours. Nice to Have: Experience with design tools and spatial planning BA or experience working in a creative field, interior design, art history, architecture, etc. Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The anticipated starting base pay for this role is between $20 - $30 per hour. This range represents the low and high end of the anticipated pay range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills. #LI-Onsite

Location: New York, New York At Ernesta, our mission is to bring gorgeous, design-focused custom rugs to homes and places of gathering through a frictionless, transparent, and affordable experience. At the same price as a store-bought, standard-sized rug, a custom-cut rug from Ernesta is not only a better fit, but it will be higher quality and a better buying experience. We believe that high-quality, custom design shouldn’t be out of reach for consumers, and are working to expand a multi-billion dollar global industry in order to reach this goal. Driven by our collective mission, our team is humble, smart, sincere, and scrappy. We’re a strong team of problem solvers, innovators, and executors, relentlessly focused on creating and delivering beautiful and delightfully simple and seamless solutions and experiences for our customers. Together, we are excited by the potential to change the global design landscape as we know it. About the Role: The Ernesta’s technology team builds the technology solutions that power the end-to-end business operation of an industry-leading custom rug purchasing experience. This includes a custom-built order management system, manufacturing workflow tools, and delivery management systems. These systems work together to power a self-service-first purchasing experience that exceeds customer expectations before and after their rug purchase. As a Senior Backend Engineer, you will be a foundational member of the engineering team building Ernesta’s in-house order management system from the ground up. You will own the backend architecture for transactional systems that manage order lifecycles, fulfillment workflows, inventory, and integrations with Shopify, Salesforce, and third-party logistics providers.  You will be designing and building the core systems that run the business. What You’ll Do: Design, build, and maintain backend services for Ernesta’s custom order management and fabrication system using Node.js and PostgreSQL Own the data model and transactional logic for core business entities: orders, line items, fulfillments, inventory, customers, and product SKUs Build and maintain integrations with external systems including Shopify, Salesforce, and third-party logistics and fulfillment providers Implement order lifecycle workflows: creation, confirmation, production, fulfillment, shipping, delivery, and returns Design RESTful APIs and MCP service that serve internal tools and connect to the broader e-commerce ecosystem Collaborate closely with the Business Systems Product Manager to translate domain model specifications and business rules into reliable, performant backend systems Translate product specifications — including entity definitions, state machines, and business rules — into physical database schemas, migration strategies, and API contracts Ensure data integrity across systems, defining source-of-truth sync logic and integration contracts between the ERP and external platforms Write automated tests and contribute to CI/CD pipelines to maintain code quality and deployment reliability Qualifications Include: 5+ years of backend software engineering experience with strong proficiency in Node.js and relational database such as PostgreSQL Experience designing and building transactional data models for systems that manage orders, inventory, fulfillment, or similar operational workflows Hands-on experience building and maintaining integrations with external platforms (e.g., external APIs, payment processors) Strong understanding of relational database design: normalization, indexing, constraints, and migration strategies Experience with event-driven architecture patterns (message queues, webhooks, pub/sub) for system-to-system communication Experience building and documenting RESTful APIs Familiarity with cloud infrastructure (AWS or GCP), containerization (Docker), and CI/CD tooling Ability to work autonomously in a small team environment where you own significant portions of the system end to end Domain experience in order management, e-commerce fulfillment, supply chain, or manufacturing systems is strongly preferred Strong communication skills to collaborate with product, operations, and business stakeholders Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The starting base pay for this role is between $170,000 and $210,000.  The actual base pay is dependent upon many factors, such as: experience, education, and skills. This role may also be eligible for equity, and benefits.