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Location: LATAM Support Engineer (Backend / Production Support) Location: Remote About Aktos Aktos is a seed-stage vertical SaaS company building the modern operating system for the debt-collection industry. We help collection agencies modernize operations, payments, and compliance with a focused, engineering-driven product. The role (TL;DR) We’re hiring a hands-on Support Engineer focused on backend production support and incident response — not a feature engineer. You’ll own triage, fixes, and data/scripted remediations for production issues, debug the Python/Django backend and Postgres, and work directly with customers and internal teams to resolve escalations quickly and safely. What you’ll do Triage and resolve production incidents and customer escalations (tickets, email, phone). Debug backend issues in Python/Django and inspect/modify DB state safely (Postgres). Write, test, and run one-off and reusable Python scripts and SQL for remediation, migrations, or repairs. Investigate logs, traces, and metrics to perform root-cause analysis and implement short/medium-term mitigations. Coordinate with Engineering to scope fixes, deliver reproducible bug reports, and verify releases. Deploy hot-fixes or run deployment tasks when required (following established processes). Maintain runbooks, postmortems, and KB articles to reduce recurrence and MTTR. Support data migrations and onboarding tasks that require backend fixes. Communicate status clearly to customers and internal stakeholders during incidents. Must-have qualifications 4–6 years production experience working with Python and Django (or equivalent Python web frameworks). Product-oriented — this isn’t just a coding role; you must be comfortable in a direct customer support function. Strong SQL skills and production experience with PostgreSQL . Comfortable debugging server-side code, reading logs, and tracing requests across services. Familiarity with Git workflows and basic CI/CD concepts. Excellent written and verbal communication — customer-facing and able to explain technical issues clearly. Strong attention to safety and compliance when changing production data. Nice-to-have Experience with SaaS/vertical software (FinTech/payments a plus). Familiarity with cloud platforms (AWS) and observability tools (Sentry, Datadog, ELK). Prior support or SRE experience (on-call rotations, incident response). Experience with data migration tools and techniques. Basic frontend familiarity (React) to collaborate with product and QA. Soft skills Calm under pressure and methodical in triage. Customer-oriented and pragmatic — focused on safe, fast outcomes. Curious with a desire to prevent repeat incidents through automation and documentation. Relentless problem solver who “gets to the bottom” of issues. Compensation $60,000–$80,000 USD base Startup equity grants Health insurance Why Aktos Small, product-led engineering team where your impact is immediate. Direct customer exposure — see the real impact of your fixes. Competitive comp and equity for early team members. Fully remote.

Location: Global Onboarding Specialist (Remote — Global) About Aktos Aktos builds software for debt collection agencies — modern, all-in-one tools that help agencies manage accounts, communicate with debtors, and get paid faster. We’re a fast-growing startup building the next generation of collection technology. Role overview We’re hiring an Onboarding Specialist to own complex, multi-month customer implementations from kickoff to go-live. This role is project-management heavy: you’ll derisk programs, coordinate stakeholders across functions, manage timelines and dependencies, and ensure clients successfully adopt Aktos. What you’ll do Own 3+ month onboarding programs end-to-end — create and run project plans, track milestones, and remove blockers to keep implementations on time Lead stakeholder management — map sponsors, align cross-functional stakeholders, run steering calls, and negotiate scope/timing tradeoffs Proactively derisk implementations — maintain risk registers, define gating criteria, escalate appropriately, and keep executive stakeholders informed Diagnose technical and product blockers — analyze data mismatches, product configuration gaps, integration issues, and propose pragmatic fixes Collaborate with product & engineering — surface recurring issues, document patterns, and recommend product improvements to reduce future onboarding effort Standardize and scale onboarding — create playbooks, runbooks, templates, and internal documentation to speed up future implementations Communicate clearly with clients — set expectations, guide them through setup, and resolve questions efficiently (Bonus) Perform light technical work — data imports, SQL lookups, API checks, test configurations, and validation of integrations Who this role is for (Ideal backgrounds) We’re explicitly looking for people who have led long, complex onboarding programs (3+ months) where project management, stakeholder management, and derisking were the day-to-day work. Typical backgrounds we love include: Implementation/Professional Services at an enterprise SaaS vendor (ERP, CRM, HRIS, billing/collections) — titles like Implementation Manager , Senior Onboarding Specialist , Professional Services Consultant , or Technical Project Manager (Onboarding) Customer Success/Onboarding leads at companies that deliver 3–6 month deployments (examples: NetSuite, Salesforce, Workday, Oracle NetSuite, Zendesk/Support Enterprise, HubSpot Enterprise) Project managers or consultants who managed customer rollouts at payroll/benefits, billing platforms, or other regulated vertical SaaS with complex integrations and data migrations People from consulting practices or systems integrators who ran scoping, SOWs, and cross-functional delivery for multi-stakeholder clients If you’ve had titles like Implementation Manager, Professional Services Manager, Customer Onboarding Manager, Technical Project Manager — Implementation, or Senior Onboarding Specialist and you’ve driven multi-month, enterprise-style implementations, you’ll fit well. What you’ll need 1–3 years experience in SaaS onboarding, implementation, or project management — must include ownership of 3+ month onboarding programs or equivalent enterprise engagements Strong project management and stakeholder management skills — project plans, risk registers, gating, escalation, and executive reporting Basic SQL and Excel skills (able to run lookups and validate data); comfort with light technical troubleshooting Strong written and spoken English communication Excellent organization and attention to detail Comfortable working across time zones in a fast-paced startup Bonus: experience with customer data migrations, APIs, Postman, Zapier or other workflow automation tools Compensation Competitive salary based on experience: $40K–$60K USD / year (some flexibility for exceptional candidates) Why join Aktos Meaningful equity at a fast-moving startup team Make a measurable impact on customer success and product quality Learn SaaS operations, data systems, and product development firsthand Long-term growth opportunity as we scale our customer success and product orgs

Location: United States Responsibilities This role requires someone who thrives at the intersection of business processes, data modeling, and technical execution . You’ll be responsible for deeply understanding customer workflows, documenting requirements, and collaborating with engineering to translate them into scalable solutions. Discovery & Requirements Gathering Map and document complex collector and admin workflows end-to-end. Partner with customers, operations, and onboarding teams to uncover detailed business requirements. Identify edge cases, regulatory considerations, and data dependencies. Technical Translation & Data Modeling Translate business requirements into clear, technical product specs consumable by engineering. Work with engineers to design robust data models. Ensure data integrity across integrations with third-party systems. Integration Ownership Lead roadmap planning for third-party integrations (Skip Tracing, Letter Vendors, Payment Portals, ERP, etc.). Define requirements for API-based integrations, error handling, and sync frequency. Drive consistency across integration frameworks and reusability of components. Cross-Functional Collaboration Act as the bridge between business stakeholders and engineers, ensuring clarity of requirements and tradeoff decisions. Collaborate and prototype workflow UIs that map to underlying technical complexity. Execution & Delivery Own feature lifecycle from ideation through launch and iteration. Write detailed user stories, acceptance criteria, and data flow documentation. Partner with engineers to validate data flows and integration edge cases. Who You Are We’re looking for a Staff Product Manager who is also a technologist — someone who understands how software works under the hood. You’ll be our first product hire and work closely with the founding team to build a world-class automation platform. We need someone who’s shipped software, understands databases and SaaS architecture, and can talk code (or even write it). Bring technical intuition to product design. Understand how databases, APIs, and frontends work together. Know what’s easy, what’s hard, and what’s worth it. Ability to understand relational data models, schemas, and entity relationships. Demonstrated success in translating complex business requirements into scalable technical solutions. Excellent communication skills — able to speak the language of executives, customers, and engineers. Perks and Benefits: Competitive Salary: $140K-$150K Significant equity Medical, dental and vision coverage Remote-first company

Location: Remote Company Mission Aktos is a seed-stage, Vertical SaaS Fintech startup looking for a Staff Platform Engineer (80% Backend Engineering + 20% DevOps/SRE) who will play a key role in building the Operating System that powers the $18B Credit Collections industry. Credit Collectors play an overlooked yet integral part of our financial ecosystem. They help Consumers settle their debts and improve their credit scores— granting them clean states to start over. Collectors help critical businesses like doctor's offices and local governments, who deal with high payment default risk, secure their revenue streams and ensure their continued survival. In truth, Collectors have incredibly interesting, multi-faceted jobs. They are often one part sales person, one part therapist, and one part detective in their mission to recover funds. At Aktos, we are building a modern software platform that caters to Collectors' unique workflows , and make the credit recovery process a more positive experience for all parties. Our Team Aktos was founded by seasoned Product and Engineering leaders who have worked at companies such as Zenefits, TikTok, Meta, LinkedIn, Google, Apple, Amazon, WeWork, Flatiron Health (acquired by Booking.com). We are experts at building, launching, and scaling word-class software platforms— rest assured, if you join us you will be working with and learning from the best. Our Stack: Frontend - ReactJS, Redux, RTK Query Backend - Django, DRF, Postgres DevOps - Docker, Kubernetes, Helm, Terraform, Github Actions, AWS, Postgres, Redis. Responsibilities Maintaining our AWS infrastructure Scalable & Maintainable Backend Feature Development [Python Experience is Required] Scalable & Maintainable API/SFTP Integrations [Experience is Required] Monitoring and troubleshooting Postgres DB (adding/removing indexes, partitioning/sharding) Maintaining developer environments. Managing CI pipelines and runners. Setting up and managing alerting systems. Providing on-call support and guidance to other developers to triage issues. Who You Are Backend Engineer Expertise: Python/Django (Django required) Python + DB Performance optimization [Required] API / SFTP Integrations (must have experience) Feature Development experience DevOps/SRE Expertise: Will need to be comfortable with AWS, Maintaining EKS (Kubernetes on AWS). Docker, Kubernetes, Helm, Terraform, Github Actions, AWS, Postgres, Redis. Requirements 5+ Years of Professional Software Development Experience 2+ Years of Professional SRE/DevOps Experience Professional experience maintaining/enhancing Kubernetes cluster via IaaC [Terraform experience preferred]. Professional experience with Python (2+ years required) Strong fundamental understanding and usage of a RDBMS [Postgres preferred] In-depth knowledge and hands on experience with AWS Solid engineering fundamentals and passion for high quality code Product intuition, user empathy, ability to make sound UX decisions Strong work ethic, end-to-end ownership mentality Perks and Benefits: Competitive salary with employee stock options, bonus and access to a 401K Medical, dental and vision coverage Remote-first company

Location: Remote Company Mission Aktos is a seed-stage, Vertical SaaS Fintech startup looking for a Senior Full Stack Engineer (70/30 Backend leaning) who will play a key role in building the Operating System that powers the $18B Credit Collections industry. Credit Collectors play an overlooked yet integral part of our financial ecosystem. They help Consumers settle their debts and improve their credit scores— granting them clean states to start over. Collectors help critical businesses like doctor's offices and local governments, who deal with high payment default risk, secure their revenue streams and ensure their continued survival. In truth, Collectors have incredibly interesting, multi-faceted jobs. They are often one part sales person, one part therapist, and one part detective in their mission to recover funds. At Aktos, we are building a modern software platform that caters to Collectors' unique workflows , and make the credit recovery process a more positive experience for all parties. Our Team Aktos was founded by seasoned Product and Engineering leaders who have worked at companies such as Zenefits, TikTok, Meta, LinkedIn, Google, Apple, Amazon, WeWork, Flatiron Health (acquired by Booking.com). We are experts at building, launching, and scaling word-class software platforms— rest assured, if you join us you will be working with and learning from the best. Our Stack: Frontend - ReactJS, Redux, RTK Query Backend - Django, DRF, Postgres DevOps - Docker, Github Actions, Terraform, AWS, Postgres Responsibilities Work directly with our CEO, CTO, and a handful of other engineers to build full stack features and improvements to the product Work across the entire stack using cutting edge frameworks, tools, and own execution Take true end-to-end ownership of your work and lead key components of our product roadmap Refine the SDLC & CI/CD pipelines Maintaining our AWS infrastructure Who You Are Comfortable with autonomy, ownership and responsibility You care more about getting it right, than being right. Love learning, asking questions and are comfortable asking for help when you get stuck Jack-of-all trades; Expert in one - You can do anything from optimizing SQL query to writing maintainable CSS and everything in between, but you still have a preferred part of the stack Requirements 5+ Years of Software Development Experience Professional experience with Python (5+ years required) Professional experience with Django (3+ years required) Professional experience with JavaScript [React/Redux experience preferred] Strong fundamental understanding and usage of a RDBMS [Postgres preferred] In-depth knowledge and hands on experience with AWS [Terraform experience preferred] Comfortable working full-stack Solid engineering fundamentals and passion for high quality code Product intuition, user empathy, ability to make sound UX decisions Strong work ethic, end-to-end ownership mentality Perks and Benefits: Competitive salary with employee stock options, bonus and access to a 401K Medical, dental and vision coverage Remote-first company

Location: Remote Company Mission Aktos is a seed-stage, Vertical SaaS Fintech startup looking for a Full Stack Engineer (70/30 Backend leaning) who will play a key role in building the Operating System that powers the $18B Credit Collections industry. Credit Collectors play an overlooked yet integral part of our financial ecosystem. They help Consumers settle their debts and improve their credit scores— granting them clean states to start over. Collectors help critical businesses like doctor's offices and local governments, who deal with high payment default risk, secure their revenue streams and ensure their continued survival. In truth, Collectors have incredibly interesting, multi-faceted jobs. They are often one part sales person, one part therapist, and one part detective in their mission to recover funds. At Aktos, we are building a modern software platform that caters to Collectors' unique workflows , and make the credit recovery process a more positive experience for all parties. Our Team Aktos was founded by seasoned Product and Engineering leaders who have worked at companies such as Zenefits, TikTok, Meta, LinkedIn, Google, Apple, Amazon, WeWork, Flatiron Health (acquired by Booking.com). We are experts at building, launching, and scaling word-class software platforms— rest assured, if you join us you will be working with and learning from the best. Our Stack: Frontend - ReactJS, Redux, RTK Query Backend - Django, DRF, Postgres DevOps - Docker, Github Actions, Terraform, AWS Responsibilities Work directly with our CEO, CTO, and a handful of other engineers to build full stack features and improvements to the product Work across the entire stack using cutting edge frameworks, tools, and own execution Take true end-to-end ownership of your work and lead key components of our product roadmap Refine the SDLC & CI/CD pipelines Maintaining our AWS infrastructure Who You Are Comfortable with autonomy, ownership and responsibility You care more about getting it right, than being right. Love learning, asking questions and are comfortable asking for help when you get stuck Jack-of-all trades; Expert in one - You can do anything from optimizing SQL query to writing maintainable CSS and everything in between, but you still have a preferred part of the stack Requirements 5+ Years of Software Development Experience Professional experience with Python (5+ years required) Professional experience with Django (5+ years required) Professional experience with JavaScript [React/Redux experience preferred] Strong fundamental understanding and usage of a RDBMS [Postgres preferred] In-depth knowledge and hands on experience with AWS [Terraform experience preferred] Comfortable working full-stack Solid engineering fundamentals and passion for high quality code Product intuition, user empathy, ability to make sound UX decisions Strong work ethic, end-to-end ownership mentality Perks and Benefits: Competitive salary with employee stock options, bonus and access to a 401K Medical, dental and vision coverage Remote-first company