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Location: Ohio - Fairfield About Cottonwood Residential Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities — we elevate them. About the Role The Customer Experience Specialist plays a key role in delivering an elevated living experience across Cottonwood Residential communities. As the first point of contact for prospects, residents, and vendors, this individual sets the tone for every interaction and ensures each customer feels welcomed, supported, and valued. This role is ideal for a service-driven professional who thrives in a fast-paced environment, excels at building relationships, and takes pride in creating a seamless and memorable customer journey, from first impression through daily resident interactions. Key Responsibilities Customer Experience & Front Office Operations Serve as the first point of contact for all customers, including prospects, residents, and vendors Create a welcoming office environment by greeting every visitor with professionalism and positivity Deliver exceptional customer service by identifying needs and providing timely, effective solutions Answer and manage all incoming calls, documenting detailed and accurate information in property management systems Assist residents with requests such as package retrieval, key distribution, work order entry, and general inquiries Act as a liaison between residents and maintenance teams to ensure service requests are handled efficiently Leasing Support & Sales Maintain up-to-date knowledge of apartment availability, pricing, and community features Support leasing efforts by answering prospect questions and assisting with the application and documentation process Conduct follow-up communication with prospective residents to support conversion and occupancy goals Prepare apartment homes for move-ins and assist with move-in and move-out processes Community Presentation & Operations Walk the community regularly to ensure amenities, buildings, and tour paths meet Cottonwood standards Open, close, and maintain Self-Guided Tour units, ensuring cleanliness and readiness at all times Assist with signage, directional materials, and overall tour experience setup Maintain knowledge of the local area to better assist prospects and residents Marketing & Resident Engagement Support community marketing efforts, including social media posting and outreach initiatives Assist in planning and executing resident events and engagement activities Contribute to building a strong community atmosphere that enhances resident satisfaction and retention What You Bring High school diploma or GED required 1+ years of in-person, customer facing experience required 1+ years of other customer service, administrative, sales, or hospitality experience required Multifamily property management experience is a plus Strong interpersonal and communication skills with the ability to engage professionally with a wide range of audiences Customer-first mindset with a passion for delivering exceptional service Strong organizational skills and attention to detail Ability to multitask and perform in a fast-paced, customer-facing environment Proficiency with Microsoft Office Suite and comfort learning property management systems (e.g., Entrata) Flexibility to work extended hours, including arriving prior to office opening as needed Ability to walk the property, stand for extended periods, and work both indoors and outdoors as needed Physical Requirements Required to talk and hear Required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms R equired to sit; climb or balance; and stoop, kneel, crouch or crawl Lift and/or move items up to 50 pounds and must occasionally lift or move items over 50 pounds Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus Why Cottonwood Residential? We don’t just manage properties — we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization. Cottonwood Residential is an equal opportunity employer. Applicant Communication & AI Disclosure Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team. By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential. At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!

Location: Texas - Keller About Cottonwood Residential Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities - we elevate them. About the Role The Maintenance Technician I is an entry-level maintenance professional responsible for supporting the day-to-day repair and upkeep of the community. This role performs basic maintenance tasks in occupied and vacant apartment homes while ensuring the overall cleanliness and functionality of the property. Working under the direction of the Maintenance Supervisor, this position is ideal for someone looking to grow their career in property maintenance. Success in this role comes from a strong work ethic, attention to detail, and a commitment to delivering timely, high-quality service to residents. Key Responsibilities Maintenance & Repairs Complete maintenance requests for occupied and vacant apartment homes, including basic repairs in plumbing, electrical, carpentry, and general maintenance Diagnose and troubleshoot maintenance issues, escalating more complex repairs to the Maintenance Supervisor as needed Perform routine maintenance on appliances, fixtures, and building systems Assist with HVAC systems, plumbing, and electrical components at an entry level Support make-ready processes to prepare apartment homes for new residents Property Upkeep & Support Walk the community regularly to maintain cleanliness and remove debris from grounds and common areas Maintain interior spaces such as hallways, amenities, and office areas to ensure a clean and safe environment Use tools such as blowers or sweepers to keep sidewalks, parking areas, and walkways clear Distribute resident communications such as notices and newsletters as needed Assist with general property upkeep and additional maintenance tasks as assigned Customer Service & Team Collaboration Interact professionally and courteously with residents, vendors, and team members Respond to maintenance requests in a timely manner, ensuring a positive resident experience Communicate effectively with the Maintenance Supervisor regarding work progress and support needs Contribute to a team-oriented environment focused on resident satisfaction and operational excellence Safety & Compliance Follow all company safety policies and procedures, including OSHA, Fair Housing, ADA, and other applicable regulations Use appropriate safety equipment when performing maintenance tasks Read and follow safety labels, operating manuals, and company guidelines Maintain awareness of utility shut-offs, safety systems, and emergency procedures Ensure all work areas are clean, organized, and safe What You Bring High school diploma or equivalent required Valid driver’s license and reliable transportation required 0–1+ years of experience in residential maintenance or a related field Basic knowledge of maintenance and repair tasks, including plumbing, electrical, appliances, and carpentry EPA certification or HVAC troubleshooting experience is a plus CPO certification or pool maintenance experience is a plus Willingness to learn and develop technical skills across multiple trades Strong problem-solving skills and attention to detail Professional attitude with a customer service mindset Ability to read, write, speak English to communicate with residents and vendors, to process Company paperwork, and to interpret safety and operating manuals and procedures Ability to communicate effectively with residents, vendors, and team members Ability to provide basic tools needed for residential maintenance work, including HVAC gauges if EPA certified Availability to work standard community hours, including evenings and weekends Availability to participate in an on-call rotation and provide after-hours emergency services with the support of the Maintenance Supervisor Physical Requirements Regularly required to stand Ability to climb stairs, walk, and balance is frequently needed Sit, stoop, kneel, crouch, or crawl is frequently needed Push or pull to move equipment, appliances, open and close doors, etc. Climb ladders to perform routine maintenance/repairs Grasping/gripping/turning to operate tools, equipment, and/or the phone frequently needed Ability to taste or smell is frequently needed Reaching above the shoulders frequently needed Finger dexterity to operate tools frequently needed Lifting and/or moving up to 75 lbs. regularly needed. Occasionally, over 75 lbs. is needed. Rarely will over 150 lbs. be needed. Weights over 50 lbs. should be accomplished with assistance from one or more persons Constant need for vision in small detail, beyond arm’s reach, peripheral, depth perception, and the ability to adjust focus Constant need for talking and hearing to communicate with residents and associates Why Cottonwood Residential? We don’t just manage properties - we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization. Cottonwood Residential is an equal opportunity employer. Applicant Communication & AI Disclosure Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team. By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential. At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!

Location: Texas - Webster Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at The Regatta Apartments. In this role, you will work full-time. A flexible schedule is required and includes weekends and evening hours. As a Customer Experience Specialist you: Put your upbeat attitude, communication skills, and creativity into action. Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office. Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text. Answer all phone calls to the property and take detailed notes and information. Ensure apartments are ready to show daily and for upcoming move-ins. Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents. Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters. Assist in planning community events and social media marketing. Organize package room daily as packages are delivered. Maintain community-related communications and vendor relationships. Begin to kick start your career with room to grow into future management positions. Compensation & Benefits Competitive base pay and quarterly bonus structure! Full health, vision, dental, life, and disability benefits - available within 1-30 days! Generous 401k and HSA Company match! Paid time off – eligible for 3 weeks (120 hours) in 1 st year! 10.5 paid holidays! At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!

Location: Georgia - Conyers About Cottonwood Residential Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities - we elevate them. About the Role The Maintenance Technician I is an entry-level maintenance professional responsible for supporting the day-to-day repair and upkeep of the community. This role performs basic maintenance tasks in occupied and vacant apartment homes while ensuring the overall cleanliness and functionality of the property. Working under the direction of the Maintenance Supervisor, this position is ideal for someone looking to grow their career in property maintenance. Success in this role comes from a strong work ethic, attention to detail, and a commitment to delivering timely, high-quality service to residents. Key Responsibilities Maintenance & Repairs Complete maintenance requests for occupied and vacant apartment homes, including basic repairs in plumbing, electrical, carpentry, and general maintenance Diagnose and troubleshoot maintenance issues, escalating more complex repairs to the Maintenance Supervisor as needed Perform routine maintenance on appliances, fixtures, and building systems Assist with HVAC systems, plumbing, and electrical components at an entry level Support make-ready processes to prepare apartment homes for new residents Property Upkeep & Support Walk the community regularly to maintain cleanliness and remove debris from grounds and common areas Maintain interior spaces such as hallways, amenities, and office areas to ensure a clean and safe environment Use tools such as blowers or sweepers to keep sidewalks, parking areas, and walkways clear Distribute resident communications such as notices and newsletters as needed Assist with general property upkeep and additional maintenance tasks as assigned Customer Service & Team Collaboration Interact professionally and courteously with residents, vendors, and team members Respond to maintenance requests in a timely manner, ensuring a positive resident experience Communicate effectively with the Maintenance Supervisor regarding work progress and support needs Contribute to a team-oriented environment focused on resident satisfaction and operational excellence Safety & Compliance Follow all company safety policies and procedures, including OSHA, Fair Housing, ADA, and other applicable regulations Use appropriate safety equipment when performing maintenance tasks Read and follow safety labels, operating manuals, and company guidelines Maintain awareness of utility shut-offs, safety systems, and emergency procedures Ensure all work areas are clean, organized, and safe What You Bring High school diploma or equivalent required Valid driver’s license and reliable transportation required 0–1+ years of experience in residential maintenance or a related field Basic knowledge of maintenance and repair tasks, including plumbing, electrical, appliances, and carpentry EPA certification or HVAC troubleshooting experience is a plus CPO certification or pool maintenance experience is a plus Willingness to learn and develop technical skills across multiple trades Strong problem-solving skills and attention to detail Professional attitude with a customer service mindset Ability to read, write, speak English to communicate with residents and vendors, to process Company paperwork, and to interpret safety and operating manuals and procedures Ability to communicate effectively with residents, vendors, and team members Ability to provide basic tools needed for residential maintenance work, including HVAC gauges if EPA certified Availability to work standard community hours, including evenings and weekends Availability to participate in an on-call rotation and provide after-hours emergency services with the support of the Maintenance Supervisor Physical Requirements Regularly required to stand Ability to climb stairs, walk, and balance is frequently needed Sit, stoop, kneel, crouch, or crawl is frequently needed Push or pull to move equipment, appliances, open and close doors, etc. Climb ladders to perform routine maintenance/repairs Grasping/gripping/turning to operate tools, equipment, and/or the phone frequently needed Ability to taste or smell is frequently needed Reaching above the shoulders frequently needed Finger dexterity to operate tools frequently needed Lifting and/or moving up to 75 lbs. regularly needed. Occasionally, over 75 lbs. is needed. Rarely will over 150 lbs. be needed. Weights over 50 lbs. should be accomplished with assistance from one or more persons Constant need for vision in small detail, beyond arm’s reach, peripheral, depth perception, and the ability to adjust focus Constant need for talking and hearing to communicate with residents and associates Why Cottonwood Residential? We don’t just manage properties - we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization. Cottonwood Residential is an equal opportunity employer. Applicant Communication & AI Disclosure Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team. By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential. At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!

Location: Texas - Frisco About Cottonwood Residential Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities - we elevate them. About the Role The Maintenance Technician I is an entry-level maintenance professional responsible for supporting the day-to-day repair and upkeep of the community. This role performs basic maintenance tasks in occupied and vacant apartment homes while ensuring the overall cleanliness and functionality of the property. Working under the direction of the Maintenance Supervisor, this position is ideal for someone looking to grow their career in property maintenance. Success in this role comes from a strong work ethic, attention to detail, and a commitment to delivering timely, high-quality service to residents. Key Responsibilities Maintenance & Repairs Complete maintenance requests for occupied and vacant apartment homes, including basic repairs in plumbing, electrical, carpentry, and general maintenance Diagnose and troubleshoot maintenance issues, escalating more complex repairs to the Maintenance Supervisor as needed Perform routine maintenance on appliances, fixtures, and building systems Assist with HVAC systems, plumbing, and electrical components at an entry level Support make-ready processes to prepare apartment homes for new residents Property Upkeep & Support Walk the community regularly to maintain cleanliness and remove debris from grounds and common areas Maintain interior spaces such as hallways, amenities, and office areas to ensure a clean and safe environment Use tools such as blowers or sweepers to keep sidewalks, parking areas, and walkways clear Distribute resident communications such as notices and newsletters as needed Assist with general property upkeep and additional maintenance tasks as assigned Customer Service & Team Collaboration Interact professionally and courteously with residents, vendors, and team members Respond to maintenance requests in a timely manner, ensuring a positive resident experience Communicate effectively with the Maintenance Supervisor regarding work progress and support needs Contribute to a team-oriented environment focused on resident satisfaction and operational excellence Safety & Compliance Follow all company safety policies and procedures, including OSHA, Fair Housing, ADA, and other applicable regulations Use appropriate safety equipment when performing maintenance tasks Read and follow safety labels, operating manuals, and company guidelines Maintain awareness of utility shut-offs, safety systems, and emergency procedures Ensure all work areas are clean, organized, and safe What You Bring High school diploma or equivalent required Valid driver’s license and reliable transportation required 0–1+ years of experience in residential maintenance or a related field Basic knowledge of maintenance and repair tasks, including plumbing, electrical, appliances, and carpentry EPA certification or HVAC troubleshooting experience is a plus CPO certification or pool maintenance experience is a plus Willingness to learn and develop technical skills across multiple trades Strong problem-solving skills and attention to detail Professional attitude with a customer service mindset Ability to read, write, speak English to communicate with residents and vendors, to process Company paperwork, and to interpret safety and operating manuals and procedures Ability to communicate effectively with residents, vendors, and team members Ability to provide basic tools needed for residential maintenance work, including HVAC gauges if EPA certified Availability to work standard community hours, including evenings and weekends Availability to participate in an on-call rotation and provide after-hours emergency services with the support of the Maintenance Supervisor Physical Requirements Regularly required to stand Ability to climb stairs, walk, and balance is frequently needed Sit, stoop, kneel, crouch, or crawl is frequently needed Push or pull to move equipment, appliances, open and close doors, etc. Climb ladders to perform routine maintenance/repairs Grasping/gripping/turning to operate tools, equipment, and/or the phone frequently needed Ability to taste or smell is frequently needed Reaching above the shoulders frequently needed Finger dexterity to operate tools frequently needed Lifting and/or moving up to 75 lbs. regularly needed. Occasionally, over 75 lbs. is needed. Rarely will over 150 lbs. be needed. Weights over 50 lbs. should be accomplished with assistance from one or more persons Constant need for vision in small detail, beyond arm’s reach, peripheral, depth perception, and the ability to adjust focus Constant need for talking and hearing to communicate with residents and associates Why Cottonwood Residential? We don’t just manage properties - we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization. Cottonwood Residential is an equal opportunity employer. Applicant Communication & AI Disclosure Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team. By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential. At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!

Location: Kentucky - Lexington About Cottonwood Residential Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities — we elevate them. About the Role The Property Manager is responsible for the overall performance, operations, and financial success of a multifamily community. This role leads all on-site functions, including leasing, resident experience, financial management, and property maintenance, while ensuring alignment with Cottonwood Residential’s standards and objectives. The Property Manager drives a culture of service excellence, accountability, and collaboration. This role is ideal for a results-driven professional who can balance financial performance, team leadership, and resident satisfaction to maximize asset value and deliver strong operational outcomes. Key Responsibilities Financial & Asset Management Manage the financial performance of the community, including operating within budget and achieving revenue and expense targets Oversee rent collection, delinquency management, and bad debt recovery, including participation in legal proceedings as necessary Review and approve invoices to ensure accuracy, proper coding, and budget alignment Assist the Regional Manager in developing and managing the annual operating budget Analyze financial reports, occupancy trends, and market data to drive informed decision-making Operations & Property Oversight Oversee the daily operations of the community, ensuring efficiency, organization, and compliance with company policies Conduct regular property inspections to identify maintenance needs, safety concerns, and opportunities for improvement Oversee Self-Guided Tour operations, including unit readiness, signage, and daily inspections Coordinate with maintenance teams and external vendors to ensure timely completion of repairs and capital needs Maintain accurate and complete records, including resident files, vendor contracts, property inventory, and compliance documentation Ensure all administrative systems and property management data are accurate and up to date Leasing, Marketing & Resident Experience Develop and execute marketing and leasing strategies to achieve occupancy and revenue goals Conduct regular market surveys and competitive analysis to inform pricing and positioning Oversee leasing performance, ensuring effective use of sales techniques and marketing tools Implement resident retention programs to drive renewals and satisfaction Ensure a high level of responsiveness to resident requests and service needs Plan and support resident engagement initiatives and community events Team Leadership & Development Lead, coach, and develop all on-site office and maintenance team members Oversee hiring, onboarding, training, scheduling, and performance management for the community team Foster a strong team culture focused on accountability, collaboration, and service excellence Provide ongoing feedback, coaching, and development opportunities to support team success Set clear expectations and monitor performance against property and company goals Compliance & Risk Management Ensure compliance with company policies, safety standards, and all applicable local, state, and federal regulations Promote safety awareness and ensure adherence to OSHA standards across the community Identify and address potential risks, safety hazards, and operational concerns proactively Maintain appropriate documentation for permits, licenses, and regulatory requirements What You Bring 3 + years of multifamily Property Manager experience required High school diploma or GED required; college degree preferred Professional designations such as CAM, ARM, or CCRM preferred Strong financial acumen, including budgeting, reporting, and expense management Solid understanding of leasing, marketing strategies, and resident retention Excellent communication, leadership, and interpersonal skills Strong organizational skills with attention to detail and ability to manage multiple priorities Effective problem-solving skills with the ability to make sound decisions in a fast-paced environment Proficiency in Microsoft Office Suite Experience with Entrata, REBA, or similar systems Self-starter with strong initiative, accountability, and a results-driven mindset Flexibility to work extended hours, including time prior to office opening Ability to walk the property, stand for extended periods, and work both indoors and outdoors as needed Physical Requirements Stand or walk or sit alternatively depending on the day’s needs. Estimate 70% of time is spent on feet and 30% sitting at a desk Bending, stooping, and squatting for filing and picking up litter around the property frequently Ability to climb stairs frequently needed to show and inspect the property Pushing and pulling doors/cabinets to inspect the property frequently Reaching above the shoulders for supplies and inspecting the property frequently Writing/typing for communication frequently Grasping/turning for telephone and doorknob use frequently Finger dexterity to operate office equipment frequently Lifting/carrying 10-25 lbs. occasionally needed Constant need for vision in small detail and beyond arm’s reach to view computer screens, reports, forms, inspecting property, etc. Constant need for hearing to communicate with staff, vendors, residents, and prospects in person and on the telephone Why Cottonwood Residential? We don’t just manage properties — we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization. Cottonwood Residential is an equal opportunity employer. Applicant Communication & AI Disclosure Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team. By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential. At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!

Location: Utah - Salt Lake City About Cottonwood Residential Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities - we elevate them. About the Role The Maintenance Technician I is an entry-level maintenance professional responsible for supporting the day-to-day repair and upkeep of the community. This role performs basic maintenance tasks in occupied and vacant apartment homes while ensuring the overall cleanliness and functionality of the property. Working under the direction of the Maintenance Supervisor, this position is ideal for someone looking to grow their career in property maintenance. Success in this role comes from a strong work ethic, attention to detail, and a commitment to delivering timely, high-quality service to residents. Key Responsibilities Maintenance & Repairs Complete maintenance requests for occupied and vacant apartment homes, including basic repairs in plumbing, electrical, carpentry, and general maintenance Diagnose and troubleshoot maintenance issues, escalating more complex repairs to the Maintenance Supervisor as needed Perform routine maintenance on appliances, fixtures, and building systems Assist with HVAC systems, plumbing, and electrical components at an entry level Support make-ready processes to prepare apartment homes for new residents Property Upkeep & Support Walk the community regularly to maintain cleanliness and remove debris from grounds and common areas Maintain interior spaces such as hallways, amenities, and office areas to ensure a clean and safe environment Use tools such as blowers or sweepers to keep sidewalks, parking areas, and walkways clear Distribute resident communications such as notices and newsletters as needed Assist with general property upkeep and additional maintenance tasks as assigned Customer Service & Team Collaboration Interact professionally and courteously with residents, vendors, and team members Respond to maintenance requests in a timely manner, ensuring a positive resident experience Communicate effectively with the Maintenance Supervisor regarding work progress and support needs Contribute to a team-oriented environment focused on resident satisfaction and operational excellence Safety & Compliance Follow all company safety policies and procedures, including OSHA, Fair Housing, ADA, and other applicable regulations Use appropriate safety equipment when performing maintenance tasks Read and follow safety labels, operating manuals, and company guidelines Maintain awareness of utility shut-offs, safety systems, and emergency procedures Ensure all work areas are clean, organized, and safe What You Bring High school diploma or equivalent required Valid driver’s license and reliable transportation required 0–1+ years of experience in residential maintenance or a related field Basic knowledge of maintenance and repair tasks, including plumbing, electrical, appliances, and carpentry EPA certification or HVAC troubleshooting experience is a plus CPO certification or pool maintenance experience is a plus Willingness to learn and develop technical skills across multiple trades Strong problem-solving skills and attention to detail Professional attitude with a customer service mindset Ability to read, write, speak English to communicate with residents and vendors, to process Company paperwork, and to interpret safety and operating manuals and procedures Ability to communicate effectively with residents, vendors, and team members Ability to provide basic tools needed for residential maintenance work, including HVAC gauges if EPA certified Availability to work standard community hours, including evenings and weekends Availability to participate in an on-call rotation and provide after-hours emergency services with the support of the Maintenance Supervisor Physical Requirements Regularly required to stand Ability to climb stairs, walk, and balance is frequently needed Sit, stoop, kneel, crouch, or crawl is frequently needed Push or pull to move equipment, appliances, open and close doors, etc. Climb ladders to perform routine maintenance/repairs Grasping/gripping/turning to operate tools, equipment, and/or the phone frequently needed Ability to taste or smell is frequently needed Reaching above the shoulders frequently needed Finger dexterity to operate tools frequently needed Lifting and/or moving up to 75 lbs. regularly needed. Occasionally, over 75 lbs. is needed. Rarely will over 150 lbs. be needed. Weights over 50 lbs. should be accomplished with assistance from one or more persons Constant need for vision in small detail, beyond arm’s reach, peripheral, depth perception, and the ability to adjust focus Constant need for talking and hearing to communicate with residents and associates Why Cottonwood Residential? We don’t just manage properties - we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization. Cottonwood Residential is an equal opportunity employer. Applicant Communication & AI Disclosure Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team. By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential. At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!

Location: Arizona - Yuma Do you love the responsibility to lead a team while making our residents love where they live? As a Maintenance Supervisor, you will help residents feel at home in our community by leading the maintenance team in efficiently maintaining their residence! Your strong leadership, attention to detail, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Camelot Apartments in Yuma, Arizona. This is a temporary role. As a Maintenance Supervisor, you: Lead by example and are a role model for the standards and behaviors to ensure efficient property maintenance operations. Dedicate time to hiring, developing, and providing on-the-job and classroom education opportunities to techs and community care associates. Show care and concern for our residents through timely follow-up and meticulous completion of their apartment service tickets. Resolve maintenance issues in the areas of HVAC, electrical, plumbing, and appliance repair. Manage the make-ready and apartment turnover process with attention to detail and timeliness so apartments can be leased and new residents can move in. Preserve the beauty of the building and the safety of the community through general upkeep, cleanliness, and grounds maintenance. Sustain peak efficiency operation levels for all property components. Adhere to applicable building, county, and safety codes/standards, while running an accident-free operation. Reinforce monthly staffing schedules, ensuring 24/7 emergency coverage. EPA certification Type II or Universal is required. Considerable experience troubleshooting HVAC. CPO certification is a plus. Valid Driver's License is required. Compe nsation & Benefits of a Maintenance Supervisor: Competitive pay and bonus structure Full health, vision, dental, life, and disability benefits - available within 1-30 days! Generous 401k and HSA Company match! Paid time off – eligible for 3 weeks (120 hours) in 1 st year! 10.5 paid holidays! At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!

Location: Utah - Millcreek About Cottonwood Residential Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities - we elevate them. About the Role The Maintenance Supervisor is responsible for leading the maintenance operations of the community, ensuring the property is well-maintained, safe, and operating efficiently. This role oversees the maintenance team, manages vendor relationships, and ensures timely completion of maintenance requests and preventative maintenance programs. This position is ideal for a hands-on leader who combines strong technical expertise with team leadership, operational oversight, and a commitment to delivering an exceptional resident experience. Key Responsibilities Maintenance Operations & Property Oversight Oversee all maintenance operations, including maintenance requests, make-ready processes, and preventative maintenance programs Ensure the overall condition, safety, and appearance of the community meets Cottonwood standards Schedule, prioritize, and assign work orders to ensure timely and efficient completion Perform and support maintenance tasks as needed across HVAC, plumbing, electrical, and general repairs Conduct regular inspections of the property to identify maintenance needs and potential risks Ensure all work orders are completed accurately and closed out in a timely manner Vendor & Inventory Management Source, schedule, and supervise vendors to ensure quality work and adherence to scope and timelines Manage inventory, ordering, and delivery of maintenance supplies and equipment within budget Evaluate products and materials to improve efficiency, cost-effectiveness, and property performance Maintain accurate records for materials, equipment, and vendor services Team Leadership & Development Lead, train, and develop the maintenance team, including Maintenance Technicians at all levels Plan, assign, and direct daily work while setting clear expectations for performance and quality Conduct hiring, onboarding, training, and performance management for maintenance team members Provide coaching, feedback, and development opportunities to support team growth Foster a culture of accountability, safety, and teamwork Financial & Administrative Management Manage maintenance-related expenses in alignment with the property budget Support purchase order processes, vendor contracts, and cost tracking Complete required reports, inspections, and documentation accurately and on time Maintain SDS logs and ensure proper documentation of safety materials Customer Service & Resident Experience Ensure prompt and professional response to resident maintenance requests Address and resolve maintenance-related concerns with a customer-first approach Maintain strong communication with residents, office staff, and vendors Support resident satisfaction and retention through quality service delivery Safety & Compliance Enforce all company safety policies and procedures, including OSHA standards Train team members on safety protocols and ensure consistent compliance Maintain awareness of regulatory requirements and ensure adherence to local, state, and federal laws Identify and address safety hazards proactively What You Bring High school diploma or GED required Valid driver’s license and reliable transportation required 2+ years of experience in multifamily property maintenance 2+ years of experience leading or supervising maintenance teams EPA Certification (Type II or Universal) required Certified Pool Operator (CPO) certification preferred CAMT certification preferred Proficiency in Microsoft Office required Experience with Entrata preferred Strong technical knowledge of HVAC, plumbing, electrical, and general maintenance systems Experience with inventory management, vendor coordination, and budgeting Strong leadership, communication, and organizational skills Ability to multitask and perform effectively in a fast-paced environment Professional attitude with a strong customer service mindset Ability to read, write, speak English to communicate with residents and vendors, to process Company paperwork, and to interpret safety and operating manuals and procedures Ability to communicate effectively with residents, vendors, and team members Availability to work standard community hours, including evenings and weekends Availability to participate in an on-call rotation Physical Requirements Regularly required to stand Ability to climb stairs, walk, and balance is frequently needed Sit, stoop, kneel, crouch, or crawl is frequently needed Push or pull to move equipment, appliances, open and close doors, etc. Climb ladders to perform routine maintenance/repairs Grasping/gripping/turning to operate tools, equipment, and/or the phone frequently needed Ability to taste or smell is frequently needed Reaching above the shoulders frequently needed Finger dexterity to operate tools frequently needed Lifting and/or moving up to 75 lbs. regularly needed. Occasionally, over 75 lbs. is needed. Rarely will over 150 lbs. be needed. Weights over 50 lbs. should be accomplished with assistance from one or more persons Constant need for vision in small detail, beyond arm’s reach, peripheral, depth perception, and the ability to adjust focus Constant need for talking and hearing to communicate with residents and associates Why Cottonwood Residential? We don’t just manage properties - we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization. Cottonwood Residential is an equal opportunity employer. Applicant Communication & AI Disclosure Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team. By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential. At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!

Location: Texas - Plano About Cottonwood Residential Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities — we elevate them. About the Role The Assistant Property Manager plays a critical role in supporting the overall operations and performance of the community. Working closely with the Property Manager, this position helps drive leasing results and resident retention, ensures strong administrative and financial controls, and delivers an exceptional resident experience. This role serves as a key operational partner and is expected to step into leadership responsibilities in the absence of the Property Manager. Key Responsibilities Operations & Financial Administration Support the daily operations of the community, ensuring efficiency and compliance with company policies and procedures Process and post rent payments, maintain accurate records, and manage administrative reporting within property management systems Maintain organized files, reports, and documentation for the community Monitor and order office supplies and ensure the management office is fully equipped Assist with vendor coordination, invoice tracking, and general vendor management Leasing & Resident Experience Maintain strong knowledge of apartment availability, pricing, and community features Support leasing efforts, including engaging prospects, applying sales techniques, and assisting with the application process Respond promptly to resident inquiries and service requests, ensuring a high level of customer satisfaction Assist with resident retention initiatives, including communication and follow-up efforts Address and escalate resident concerns or unusual situations as needed Team Support & Leadership Support the Property Manager with hiring, onboarding, and training of on-site team members Provide guidance and direction to team members to ensure consistent performance and service delivery Assist with performance management, including feedback and disciplinary recommendations Step into a leadership role and oversee operations in the absence of the Property Manager Compliance & Community Standards Ensure compliance with company policies, safety standards, and applicable regulations, including OSHA requirements Conduct regular inspections of the community, including units, amenities, and common areas Oversee Self-Guided Tour operations, including unit readiness, signage, and daily inspections Maintain awareness of community conditions and report any concerns or risks promptly What You Bring High school diploma or GED required; additional education or training preferred 2+ years of multifamily property management experience required 1+ years of Assistant Property Manager experience required Basic understanding of leasing, sales, and property operations Strong organizational and administrative skills with attention to detail Excellent communication and interpersonal skills with the ability to interact professionally with residents, vendors, and team members Ability to multitask, prioritize, and perform effectively under pressure Strong problem-solving skills and ability to handle sensitive situations with discretion Proficiency in Microsoft Office Suite Experience with Entrata, REBA, or similar systems Self-starter with strong initiative and a sense of urgency Flexibility to work extended hours, including arriving prior to office opening as needed Ability to walk the property, stand for extended periods, and work both indoors and outdoors as needed Physical Requirements Stand, walk, or sit alternatively depending on the day’s needs. Estimate 70% of time is spent on feet and 30% sitting at a desk Bending, stooping, and squatting for filing and picking up litter around the property frequently needed Ability to climb stairs frequently needed to show and inspect the property Pushing and pulling doors/cabinets to inspect the property frequently needed Reaching above the shoulders for supplies and inspecting the property frequently needed Writing/typing for communication frequently needed Grasping/turning for telephone and doorknob use frequently needed Finger dexterity to operate office equipment frequently needed Lifting/carrying 10-25 lbs. occasionally needed Constant need for vision in small detail and beyond arm’s reach to view computer screens, reports, forms, inspecting the property, etc. Constant need for hearing to communicate with staff, vendors, residents, and prospects in person and on the telephone Why Cottonwood Residential? We don’t just manage properties — we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization. Cottonwood Residential is an equal opportunity employer. Applicant Communication & AI Disclosure Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team. By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential. At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!

Location: Tennessee - Nashville About Cottonwood Residential Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities - we elevate them. About the Role The Maintenance Technician I is an entry-level maintenance professional responsible for supporting the day-to-day repair and upkeep of the community. This role performs basic maintenance tasks in occupied and vacant apartment homes while ensuring the overall cleanliness and functionality of the property. Working under the direction of the Maintenance Supervisor, this position is ideal for someone looking to grow their career in property maintenance. Success in this role comes from a strong work ethic, attention to detail, and a commitment to delivering timely, high-quality service to residents. Key Responsibilities Maintenance & Repairs Complete maintenance requests for occupied and vacant apartment homes, including basic repairs in plumbing, electrical, carpentry, and general maintenance Diagnose and troubleshoot maintenance issues, escalating more complex repairs to the Maintenance Supervisor as needed Perform routine maintenance on appliances, fixtures, and building systems Assist with HVAC systems, plumbing, and electrical components at an entry level Support make-ready processes to prepare apartment homes for new residents Property Upkeep & Support Walk the community regularly to maintain cleanliness and remove debris from grounds and common areas Maintain interior spaces such as hallways, amenities, and office areas to ensure a clean and safe environment Use tools such as blowers or sweepers to keep sidewalks, parking areas, and walkways clear Distribute resident communications such as notices and newsletters as needed Assist with general property upkeep and additional maintenance tasks as assigned Customer Service & Team Collaboration Interact professionally and courteously with residents, vendors, and team members Respond to maintenance requests in a timely manner, ensuring a positive resident experience Communicate effectively with the Maintenance Supervisor regarding work progress and support needs Contribute to a team-oriented environment focused on resident satisfaction and operational excellence Safety & Compliance Follow all company safety policies and procedures, including OSHA, Fair Housing, ADA, and other applicable regulations Use appropriate safety equipment when performing maintenance tasks Read and follow safety labels, operating manuals, and company guidelines Maintain awareness of utility shut-offs, safety systems, and emergency procedures Ensure all work areas are clean, organized, and safe What You Bring High school diploma or equivalent required Valid driver’s license and reliable transportation required 0–1+ years of experience in residential maintenance or a related field Basic knowledge of maintenance and repair tasks, including plumbing, electrical, appliances, and carpentry EPA certification or HVAC troubleshooting experience is a plus CPO certification or pool maintenance experience is a plus Willingness to learn and develop technical skills across multiple trades Strong problem-solving skills and attention to detail Professional attitude with a customer service mindset Ability to read, write, speak English to communicate with residents and vendors, to process Company paperwork, and to interpret safety and operating manuals and procedures Ability to communicate effectively with residents, vendors, and team members Ability to provide basic tools needed for residential maintenance work, including HVAC gauges if EPA certified Availability to work standard community hours, including evenings and weekends Availability to participate in an on-call rotation and provide after-hours emergency services with the support of the Maintenance Supervisor Physical Requirements Regularly required to stand Ability to climb stairs, walk, and balance is frequently needed Sit, stoop, kneel, crouch, or crawl is frequently needed Push or pull to move equipment, appliances, open and close doors, etc. Climb ladders to perform routine maintenance/repairs Grasping/gripping/turning to operate tools, equipment, and/or the phone frequently needed Ability to taste or smell is frequently needed Reaching above the shoulders frequently needed Finger dexterity to operate tools frequently needed Lifting and/or moving up to 75 lbs. regularly needed. Occasionally, over 75 lbs. is needed. Rarely will over 150 lbs. be needed. Weights over 50 lbs. should be accomplished with assistance from one or more persons Constant need for vision in small detail, beyond arm’s reach, peripheral, depth perception, and the ability to adjust focus Constant need for talking and hearing to communicate with residents and associates Why Cottonwood Residential? We don’t just manage properties - we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization. Cottonwood Residential is an equal opportunity employer. Applicant Communication & AI Disclosure Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team. By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential. At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!

Location: Tennessee - Murfreesboro Compensation & Benefits of a Groundskeeper Competitive pay! Full health, vision, dental, life, and disability benefits - available within 1-30 days! Generous 401k and HSA Company match! Paid time off – eligible for 3 weeks (120 hours) in 1 st year! 10.5 paid holidays! Qualifications & Required Experience of a Groundskeeper Ability to read, write, and speak English to communicate with customers, process Company paperwork, and interpret safety and operating manuals and procedures. Available to work on-call during nights/weekends and Company events. Must be able to move, carry, reposition, or lift items weighing up to 50 lbs. Ability to walk and stand for long periods of time. Ability to climb stairs, ladders, scaffolds, and ability to navigate elevation changes while maintaining balance. Frequent need to sit, stoop, kneel, crouch, crawl, bend, push/pull, and ability to navigate difficult terrain and access small areas. Job Summary of a Groundskeeper Removing trash and litter from the property grounds. Sweeping and pressure washing pathways and buildings. Basic gardening and weeding. Wiping down and cleaning windows and common furniture. Completing general maintenance tasks related to household, building, and grounds repairs. At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!

Location: Florida - Pompano Beach About Cottonwood Residential Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities — we elevate them. About the Role The Customer Experience Specialist plays a key role in delivering an elevated living experience across Cottonwood Residential communities. As the first point of contact for prospects, residents, and vendors, this individual sets the tone for every interaction and ensures each customer feels welcomed, supported, and valued. This role is ideal for a service-driven professional who thrives in a fast-paced environment, excels at building relationships, and takes pride in creating a seamless and memorable customer journey, from first impression through daily resident interactions. Key Responsibilities Customer Experience & Front Office Operations Serve as the first point of contact for all customers, including prospects, residents, and vendors Create a welcoming office environment by greeting every visitor with professionalism and positivity Deliver exceptional customer service by identifying needs and providing timely, effective solutions Answer and manage all incoming calls, documenting detailed and accurate information in property management systems Assist residents with requests such as package retrieval, key distribution, work order entry, and general inquiries Act as a liaison between residents and maintenance teams to ensure service requests are handled efficiently Leasing Support & Sales Maintain up-to-date knowledge of apartment availability, pricing, and community features Support leasing efforts by answering prospect questions and assisting with the application and documentation process Conduct follow-up communication with prospective residents to support conversion and occupancy goals Prepare apartment homes for move-ins and assist with move-in and move-out processes Community Presentation & Operations Walk the community regularly to ensure amenities, buildings, and tour paths meet Cottonwood standards Open, close, and maintain Self-Guided Tour units, ensuring cleanliness and readiness at all times Assist with signage, directional materials, and overall tour experience setup Maintain knowledge of the local area to better assist prospects and residents Marketing & Resident Engagement Support community marketing efforts, including social media posting and outreach initiatives Assist in planning and executing resident events and engagement activities Contribute to building a strong community atmosphere that enhances resident satisfaction and retention What You Bring Bilingual English-Spanish speaking skills are a plus! High school diploma or GED required 1+ years of in-person, customer facing experience required 1+ years of other customer service, administrative, sales, or hospitality experience required Multifamily property management experience is a plus Strong interpersonal and communication skills with the ability to engage professionally with a wide range of audiences Customer-first mindset with a passion for delivering exceptional service Strong organizational skills and attention to detail Ability to multitask and perform in a fast-paced, customer-facing environment Proficiency with Microsoft Office Suite and comfort learning property management systems (e.g., Entrata) Flexibility to work extended hours, including arriving prior to office opening as needed Ability to walk the property, stand for extended periods, and work both indoors and outdoors as needed Physical Requirements Required to talk and hear Required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms R equired to sit; climb or balance; and stoop, kneel, crouch or crawl Lift and/or move items up to 50 pounds and must occasionally lift or move items over 50 pounds Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus Why Cottonwood Residential? We don’t just manage properties — we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization. Cottonwood Residential is an equal opportunity employer. Applicant Communication & AI Disclosure Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team. By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential. At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!

Location: Tennessee - Nashville Compensation & Benefits of a Groundskeeper Competitive pay! Full health, vision, dental, life, and disability benefits - available within 1-30 days! Generous 401k and HSA Company match! Paid time off – eligible for 3 weeks (120 hours) in 1 st year! 10.5 paid holidays! Qualifications & Required Experience of a Groundskeeper Ability to read, write, and speak English to communicate with customers, process Company paperwork, and interpret safety and operating manuals and procedures. Available to work on-call during nights/weekends and Company events. Must be able to move, carry, reposition, or lift items weighing up to 50 lbs. Ability to walk and stand for long periods of time. Ability to climb stairs, ladders, scaffolds, and ability to navigate elevation changes while maintaining balance. Frequent need to sit, stoop, kneel, crouch, crawl, bend, push/pull, and ability to navigate difficult terrain and access small areas. Job Summary of a Groundskeeper Removing trash and litter from the property grounds. Sweeping and pressure washing pathways and buildings. Basic gardening and weeding. Wiping down and cleaning windows and common furniture. Completing general maintenance tasks related to household, building, and grounds repairs. At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!

Location: North Carolina - Charlotte About Cottonwood Residential Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities - we elevate them. About the Role The Maintenance Technician II is an intermediate-level maintenance professional responsible for performing a wide range of repairs and preventative maintenance tasks across the community. This role plays a critical part in maintaining the quality, safety, and functionality of apartment homes and common areas while delivering a high level of service to residents. Working closely with the Maintenance Supervisor, this position is ideal for a skilled technician who can independently diagnose and resolve maintenance issues while contributing to overall property performance and resident satisfaction. Key Responsibilities Maintenance & Repairs Complete maintenance requests in occupied and vacant apartment homes, including plumbing, electrical, HVAC, appliance, and carpentry repairs Diagnose and troubleshoot maintenance issues, determining appropriate solutions and escalating complex repairs when necessary Perform preventative maintenance on building systems, equipment, and apartment homes Service and maintain HVAC systems, including furnaces, air conditioners, heat pumps, and related components Repair and maintain residential appliances, plumbing systems, and electrical fixtures Assist with make-ready processes to ensure apartment homes are prepared for new residents Property Upkeep & Operations Maintain the overall cleanliness and condition of the property, including grounds, common areas, and amenities Walk the community regularly to remove debris and ensure a clean, safe environment Use tools such as blowers and sweepers to maintain sidewalks, parking areas, and walkways Support pool and spa maintenance, including cleaning, inspections, and safety checks Complete assigned work orders accurately and document all completed tasks in property management systems Customer Service & Team Collaboration Interact professionally and courteously with residents, vendors, and team members Respond to maintenance requests in a timely and effective manner, ensuring a positive resident experience Communicate with the Maintenance Supervisor regarding work progress, challenges, and support needs Participate in team meetings, training sessions, and ongoing skill development Safety & Compliance Follow all company safety policies and procedures, including OSHA, Fair Housing, ADA, and HAZCOM standards Use appropriate safety equipment and follow proper handling procedures for tools and materials Maintain awareness of utility shut-offs, safety systems, and emergency procedures Ensure all work areas are clean, organized, and compliant with safety standards What You Bring High school diploma or equivalent required Valid driver’s license and reliable transportation required 2+ years of experience in multifamily property maintenance required EPA Certification (Type II or Universal) required Strong working knowledge of HVAC systems, plumbing, electrical, pool/spa maintenance, and appliance repair CPO is preferred Ability to diagnose and resolve maintenance issues independently Experience with preventative maintenance programs and property upkeep Strong problem-solving skills and attention to detail Professional attitude with a strong customer service mindset Ability to read, write, speak English to communicate with residents and vendors, to process Company paperwork, and to interpret safety and operating manuals and procedures Ability to communicate effectively with residents, vendors, and team members Ability to provide basic tools needed for maintenance work, including HVAC gauges if certified Availability to work standard community hours, including evenings and weekends Availability to participate in an on-call rotation and provide after-hours emergency services with the support of the Maintenance Supervisor Physical Requirements Regularly required to stand Ability to climb stairs, walk, and balance is frequently needed Sit, stoop, kneel, crouch, or crawl is frequently needed Push or pull to move equipment, appliances, open and close doors, etc. Climb ladders to perform routine maintenance/repairs Grasping/gripping/turning to operate tools, equipment, and/or the phone frequently needed Ability to taste or smell is frequently needed Reaching above the shoulders frequently needed Finger dexterity to operate tools frequently needed Lifting and/or moving up to 75 lbs. regularly needed. Occasionally, over 75 lbs. is needed. Rarely will over 150 lbs. be needed. Weights over 50 lbs. should be accomplished with assistance from one or more persons Constant need for vision in small detail, beyond arm’s reach, peripheral, depth perception, and the ability to adjust focus Constant need for talking and hearing to communicate with residents and associates Why Cottonwood Residential? We don’t just manage properties - we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization. Cottonwood Residential is an equal opportunity employer. Applicant Communication & AI Disclosure Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team. By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential. At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!

Location: Virginia - Charlottesville About Cottonwood Residential Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities — we elevate them. About the Role The Customer Experience Specialist plays a key role in delivering an elevated living experience across Cottonwood Residential communities. As the first point of contact for prospects, residents, and vendors, this individual sets the tone for every interaction and ensures each customer feels welcomed, supported, and valued. This role is ideal for a service-driven professional who thrives in a fast-paced environment, excels at building relationships, and takes pride in creating a seamless and memorable customer journey, from first impression through daily resident interactions. Key Responsibilities Customer Experience & Front Office Operations Serve as the first point of contact for all customers, including prospects, residents, and vendors Create a welcoming office environment by greeting every visitor with professionalism and positivity Deliver exceptional customer service by identifying needs and providing timely, effective solutions Answer and manage all incoming calls, documenting detailed and accurate information in property management systems Assist residents with requests such as package retrieval, key distribution, work order entry, and general inquiries Act as a liaison between residents and maintenance teams to ensure service requests are handled efficiently Leasing Support & Sales Maintain up-to-date knowledge of apartment availability, pricing, and community features Support leasing efforts by answering prospect questions and assisting with the application and documentation process Conduct follow-up communication with prospective residents to support conversion and occupancy goals Prepare apartment homes for move-ins and assist with move-in and move-out processes Community Presentation & Operations Walk the community regularly to ensure amenities, buildings, and tour paths meet Cottonwood standards Open, close, and maintain Self-Guided Tour units, ensuring cleanliness and readiness at all times Assist with signage, directional materials, and overall tour experience setup Maintain knowledge of the local area to better assist prospects and residents Marketing & Resident Engagement Support community marketing efforts, including social media posting and outreach initiatives Assist in planning and executing resident events and engagement activities Contribute to building a strong community atmosphere that enhances resident satisfaction and retention What You Bring High school diploma or GED required 1+ years of in-person, customer facing experience required 1+ years of other customer service, administrative, sales, or hospitality experience required Multifamily property management experience is a plus Strong interpersonal and communication skills with the ability to engage professionally with a wide range of audiences Customer-first mindset with a passion for delivering exceptional service Strong organizational skills and attention to detail Ability to multitask and perform in a fast-paced, customer-facing environment Proficiency with Microsoft Office Suite and comfort learning property management systems (e.g., Entrata) Flexibility to work extended hours, including arriving prior to office opening as needed Ability to walk the property, stand for extended periods, and work both indoors and outdoors as needed Physical Requirements Required to talk and hear Required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms R equired to sit; climb or balance; and stoop, kneel, crouch or crawl Lift and/or move items up to 50 pounds and must occasionally lift or move items over 50 pounds Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus Why Cottonwood Residential? We don’t just manage properties — we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization. Cottonwood Residential is an equal opportunity employer. Applicant Communication & AI Disclosure Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team. By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential. At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!

Location: Texas - Lewisville Qualifications & Required Experience of an Apartment Maintenance Technician Ability to read, write, and speak English to communicate with customers, process Company paperwork, and interpret safety and operating manuals and procedures. Must be able to move, carry, reposition, or lift items weighing up to 50 lbs. Ability to walk and stand for long periods of time. Ability to climb stairs, ladders, scaffolds, and ability to navigate elevation changes while maintaining balance. Frequent need to sit, stoop, kneel, crouch, crawl, bend, push/pull, and ability to navigate difficult terrain and access small areas. Ability to work standard community hours, including evenings and weekends. Ability to work as an on-call technician and provide after-hours emergency service with the support of the Service Manager while following Company standards. Perform repairs that may include, but are not limited to, plumbing, electrical work, and general carpentry work related to household, building, and property grounds repairs. EPA certification Type II or Universal is required. Considerable experience troubleshooting HVAC is required. CPO certification is a plus. Valid Driver's License is required. Compensation & Benefits of an Apartment Maintenance Technician Competitive pay! Full health, vision, dental, life, and disability benefits - available within 1-30 days! Generous 401k and HSA Company match! Paid time off – eligible for 3 weeks (120 hours) in 1 st year! 10.5 paid holidays! At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!

Location: Utah - Salt Lake City About Cottonwood Residential Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities — we elevate them. About the Role The Property Manager is responsible for the overall performance, operations, and financial success of a multifamily community. This role leads all on-site functions, including leasing, resident experience, financial management, and property maintenance, while ensuring alignment with Cottonwood Residential’s standards and objectives. The Property Manager drives a culture of service excellence, accountability, and collaboration. This role is ideal for a results-driven professional who can balance financial performance, team leadership, and resident satisfaction to maximize asset value and deliver strong operational outcomes. Key Responsibilities Financial & Asset Management Manage the financial performance of the community, including operating within budget and achieving revenue and expense targets Oversee rent collection, delinquency management, and bad debt recovery, including participation in legal proceedings as necessary Review and approve invoices to ensure accuracy, proper coding, and budget alignment Assist the Regional Manager in developing and managing the annual operating budget Analyze financial reports, occupancy trends, and market data to drive informed decision-making Operations & Property Oversight Oversee the daily operations of the community, ensuring efficiency, organization, and compliance with company policies Conduct regular property inspections to identify maintenance needs, safety concerns, and opportunities for improvement Oversee Self-Guided Tour operations, including unit readiness, signage, and daily inspections Coordinate with maintenance teams and external vendors to ensure timely completion of repairs and capital needs Maintain accurate and complete records, including resident files, vendor contracts, property inventory, and compliance documentation Ensure all administrative systems and property management data are accurate and up to date Leasing, Marketing & Resident Experience Develop and execute marketing and leasing strategies to achieve occupancy and revenue goals Conduct regular market surveys and competitive analysis to inform pricing and positioning Oversee leasing performance, ensuring effective use of sales techniques and marketing tools Implement resident retention programs to drive renewals and satisfaction Ensure a high level of responsiveness to resident requests and service needs Plan and support resident engagement initiatives and community events Team Leadership & Development Lead, coach, and develop all on-site office and maintenance team members Oversee hiring, onboarding, training, scheduling, and performance management for the community team Foster a strong team culture focused on accountability, collaboration, and service excellence Provide ongoing feedback, coaching, and development opportunities to support team success Set clear expectations and monitor performance against property and company goals Compliance & Risk Management Ensure compliance with company policies, safety standards, and all applicable local, state, and federal regulations Promote safety awareness and ensure adherence to OSHA standards across the community Identify and address potential risks, safety hazards, and operational concerns proactively Maintain appropriate documentation for permits, licenses, and regulatory requirements What You Bring High school diploma or GED required; college degree preferred Professional designations such as CAM, ARM, or CCRM preferred 3+ years of experience in multifamily property management 3+ years of experience leading, developing, and managing on-site teams Strong financial acumen, including budgeting, reporting, and expense management Solid understanding of leasing, marketing strategies, and resident retention Excellent communication, leadership, and interpersonal skills Strong organizational skills with attention to detail and ability to manage multiple priorities Effective problem-solving skills with the ability to make sound decisions in a fast-paced environment Proficiency in Microsoft Office Suite Experience with Entrata, REBA, or similar systems Self-starter with strong initiative, accountability, and a results-driven mindset Flexibility to work extended hours, including time prior to office opening Ability to walk the property, stand for extended periods, and work both indoors and outdoors as needed Physical Requirements Stand or walk or sit alternatively depending on the day’s needs. Estimate 70% of time is spent on feet and 30% sitting at a desk. Bending, stooping, and squatting for filing and picking up litter around the property frequently Ability to climb stairs frequently needed to show and inspect the property. Pushing and pulling doors/cabinets to inspect the property frequently Reaching above the shoulders for supplies and inspecting the property frequently Writing/typing for communication frequently Grasping/turning for telephone and doorknob use frequently Finger dexterity to operate office equipment frequently Lifting/carrying 10-25 lbs. occasionally needed. Constant need for vision in small detail and beyond arm’s reach to view computer screens, reports, forms, inspecting property, etc. Constant need for hearing to communicate with staff, vendors, residents, and prospects in person and on the telephone. Why Cottonwood Residential? We don’t just manage properties — we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization. Cottonwood Residential is an equal opportunity employer. Applicant Communication & AI Disclosure Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team. By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential. At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!