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Location: Remote - Latin America Customer Support Specialist (LATAM, Remote) About Whippy Whippy is a fast-growing AI communication platform helping some of the largest staffing and workforce companies in the United States replace manual workflows with intelligent AI agents across voice, SMS, chat, and automation. We are at $6M ARR, bootstrapped, and scaling fast. Read this before applying. This is NOT a help desk role. It is NOT a BPO role. It is NOT a ticket queue. If your most recent role was at Teleperformance, Concentrix, Sutherland, or any scripted support environment, do not apply. This is a technical, fast-paced, customer-facing role with a 2-minute response SLA and real diagnostic work every day. Understanding where this role fits. At Whippy, our CSMs handle accounts with deep API integrations. Customer Support Specialists handle a different but equally important segment — customers who run their operations through workflow automation rather than custom API integrations. You will be configuring, building, and troubleshooting automated workflows using Whippy's internal workflow builder and no-code tools like Zapier. You do not need to write code, but you MUST think like an operator who understands how automated workflows are built, how they break, and how to fix them. What You Will Do - Respond to customer issues via Intercom with a 2-minute response SLA on chat - Diagnose and resolve workflow misconfigurations, campaign errors, carrier issues, and compliance rejections - Build and troubleshoot automated workflows using Whippy's internal workflow builder and Zapier - Proactively monitor customer usage and reach out before customers report problems - Log bugs in Linear with full documentation and follow through to resolution - Coordinate directly with telephony providers like Telnyx, Bandwidth, and Twilio when needed - Manage a portfolio of non-dedicated accounts with both reactive and proactive touchpoints - Document solutions and share playbooks with the broader support team What We Are Looking For - Real SaaS support experience, not BPO, not scripted, not call center - Comfort building and troubleshooting automated workflows using Zapier, Make, or similar no-code tools. This is the most important technical differentiator for this role - Proactive instinct, you notice usage drops, workflow gaps, and quiet customers before they tell you something is wrong - Ability to manage multiple open conversations simultaneously under a 2-minute SLA - Strong written English, fast, clear, and professional - Comfortable on Zoom sharing your screen and walking customers through fixes - Ambition to grow into CSM, product, or marketing over time Location Buenos Aires, Argentina strongly preferred. This role is hybrid 3 days per week at our WeWork office in Vicente Lopez. Other LATAM locations will be considered for exceptional candidates. EST hours required. Full English fluency required. Compensation Competitive compensation based on experience, including monthly performance bonuses, WeWork membership, and more.

Location: Buenos Aires; Remote - Latin America Workplace: Remote Hi, I'm Joe, Head of Customer Success at Whippy. I'm hiring an entrepreneurial CSM to retain and grow a dedicated book of customers. WHY I'M HIRING At Whippy, we view Customer Success as a revenue engine, not a cost center, because if customers don't get value from a tool, they'll leave. Whippy has six incredible products today because we've always built alongside our customers - that's how we evolved from a simple texting platform to now powering calls, texts, email, Ai-agents, and complex messaging and business automations for over 1000+ businesses. We ship fast to meet our customers' needs. Most customers start with one use case, like a staffing firm using an AI voice agent to screen candidates. They stay and grow because they see real ROI, then expand use cases until Whippy becomes the infrastructure their business runs on. Your job is to drive that growth: make their first outcome happen during onboarding/implementation, uncover the next problem, and help them get even more value. Our best CSMs have taken our staffing customers from an initial $12k deal to $180k ARR because customers like Your Employment Solutions https://www.linkedin.com/company/your-employment-solutions/ are getting over $1M in ROI using Whippy to augment their teams and beat the competition.   You'll help us grow more customers by deeply understanding their desired outcomes, helping them achieve those outcomes, and providing an exceptional experience along the way.   This is one of those rare jobs with massive growth and learning opportunities: there's no bureaucracy here, and we're still early in building a world-class customer success team. You'll have a crucial role to play, and fresh ideas, feedback, and experimentation are always encouraged because we double down on wins and quickly pivot when ideas don't work out. You'll work with six other CSMs and report directly to me, and I'll provide the support, coaching, tools, and data to do the best work of your career here, plus the variable comp to get well rewarded when you deliver results.   I'm looking for a CSM that wants to grow into a renaissance CSM, someone technical, strategic, and commercial, all in one: Technical as in you enjoy mastering the product and finding the best solutions for our customers. Strategic as in you deeply understand your customers pain points and always have a plan to solve them. Commercial as in you have pricing awareness and understand the retention and expansion risks and opportunities in your book.   SOME THINGS YOU'LL DO - Own a book of business end to end, from onboarding through renewal and expansion, as the single point of contact and trusted advisor. - Own your gross and net revenue retention, and get rewarded for beating targets. - Run a proactive cadence on every account: prepared calls, clear agendas, mutual success plans, and follow-through. - Become a product and customer expert. Master Whippy’s products and know your customers' business well enough to build the workflows, AI agents, and automations that solve their problems. - Tie usage to business outcomes, and report value back in the metrics customers actually care about. - Turn wins into case studies, references, and testimonials that help sales win the next customer. - Spot expansion signals and hand warm leads to sales when usage outgrows the contract. - Tell customers the truth, steering them away from work that won't move their business and toward the work that will. - Advocate for the customer. Feed what you hear to product, sales, and engineering so we build the right things. - Experiment and iterate. If you have an idea to do something better, do it and document what you learn. OUR CUSTOMER SUCCESS VALUES This is a high-performance environment, and I'll coach & support you through it. You'll be challenged, coached, and you'll always know where you stand. CS is a team sport, so it's okay to ask for help, experiment, fail, and pivot. A few things that are true here: - Everyone is a builder. Our CSMs build in the product without engineering, and the best product ideas come from you, the person closest to the customer. We use AI to move fast, but we own our work, verify every fact, and don't ship slop. - We lead with expertise, not order-taking. We get curious about the why behind every request, and we say no when no is the right answer. - We work like owners, not clock-watchers. We care about outcomes, not hours. We take initiative, pick up the phone, and work obsessively on the problem in front of us. - CS is a revenue engine, not a cost center. We treat it as the growth engine of the company and pay for results. WHAT WE'RE LOOKING FOR - Communication above all. This is the number one predictor of success in this role. You overcommunicate by default with customers, your team, and me. You're clear in writing and on calls, you set expectations, and you never leave people guessing. - Curious, coachable, and low-ego. You're a fast learner who wants feedback, digs into the why behind every request, and gets better quickly. - Comfortable getting technical. You don't need to code, but you're the kind of person who enjoys taking a tool apart, figuring out how it works, and building something useful with it. - Strategic and commercial. You see usage and growth, not just tickets, and you're comfortable owning a number and an upgrade conversation. - Opinionated about customer experience. Good strategic advice needs well-formed views, so have them. - Self-directed. You take initiative, stay organized without being told, and run your own book without anyone managing your calendar. Calm under pressure. - Ideally 2+ years in a customer-facing role (CSM, account management) at a technical SaaS product. That's the preferred path, but if you have an unconventional work history and can articulate how that'll help you succeed in this role, I welcome you to apply - Fluent written and spoken English required. Able to work US Eastern hours (work starts at 8am) YOU'LL THRIVE HERE IF... - You're technical and love to build. - You're entrepreneurial. You treat your accounts like your own business and get energy from building from scratch. - You're a consultative problem solver. You dig into the why behind what a customer asks and recommend the right solution, even when it's not the one they came in asking for. - This sounds like fun to you: a customer wants to launch a complex, time-sensitive campaign across calls and texts, isn't sure how to structure it, and their team is stretched thin. You roll up your sleeves, map their goal to the product, and build it with them. - You thrive in a fast, evolving startup and you're excited to help build a customer success program from the ground up. ABOUT WHIPPY Whippy is a communication, automation, and AI agent platform. You reach customers across calls, texts, and email, at scale through personalized blasts and automated drips, with every message landing in one shared inbox. Replies get auto-assigned to a teammate, picked up by an AI agent, or carried forward by an automation. Once a conversation wraps, Whippy pushes the data you care about back into your systems in the exact format you need. It's true two-way dialogue on every channel that cuts the repetitive work and frees teams to focus on the human work that drives revenue, without adding headcount. We're industry agnostic, with our biggest wins so far in staffing, healthcare, and other in-person businesses going through digital transformations. We're bootstrapped, profitable, and growing fast, with over 1,000 businesses using Whippy worldwide. In staffing alone, we've helped firms cut screening costs by 95% and save over a million dollars a year. Whippy was founded in 2021 by CEO David Daneshgar and CTO Jack Kennedy. Jack is an engineering machine and a marathon runner. David started BloomNation in 2011 after winning $27,205 in a poker tournament, grew it into a platform generating billions in sales for florists, then left to build something bigger with Jack. Location Candidates based in Buenos Aires, Argentina are strongly preferred as we have a WeWork office in Vicente Lopez and are building toward an in-person team culture. Open to strong candidates anywhere in Latin America or U.S. EST hours required. Full English fluency required. Compensation Competitive compensation based on experience, including monthly performance bonuses, WeWork membership, and more. Hiring Process: 1. You submit your application and I'll review it. 2. A 45 minute call with me for us to get to know each other better. 3. You’ll receive a take-home assignment that will assess your technical and strategic skills. The assignment will be presented to me in an hour call. This is your chance to showcase your skills. 4. A 30 minute call with our CEO, David 5. A 30 minute call with our CTO, Jack

Location: Remote - Worldwide Whippy is leading the way in AI-powered business communication, transforming how companies engage with customers using intelligent AI Agents. From customer support to marketing to sales, businesses rely on Whippy’s Voice AI and Chat AI to eliminate manual workflows—responding to inquiries, nurturing leads, screening job applicants, and automating high-value interactions at scale. By combining AI-driven messaging with omni-channel automation, Whippy replaces outdated tools with a single, powerful platform that helps businesses work smarter, faster, and more efficiently. ABOUT THE ROLE As an Engineering Manager at Whippy, you will: Start by spending at least one-third of your time coding and building new product. Over time, you will work with the CTO to manage and scale our engineering team and best practices. Somethings you should have experience doing are. - Working and communicating with a team in a remote environment. - Conduct regular 1-1s and help unblock engineers as needed. - Help to manage a hiring pipeline and conduct technical interviews. - Conduct code reviews and aid engineers in releasing new features quickly and reliably. ABOUT YOU 1+ years of experience as an engineering manager at a start-up in a remote engineering team environment. A desire to be a part of the entire project development process. From research gathering and planning to implementation and monitoring. Great written and verbal communication skills for expressing ideas, designs, and potential solutions in a mostly asynchronous manner. WHAT DO WE OFFER? Compensation is $80K-$100K/year based on experience Opportunity to take on significant responsibility and ownership in a highly disruptive product. Working hands-on with serial entrepreneurs who have created $100M+ valued companies WHAT TO KNOW? To provide transparency, here are some important points to note about the position: - We are a startup, and our team dynamics differ from those of companies in different sizes and stages. Our team is distributed across the globe, and this distributed nature will continue to grow. This means that there is always something happening, so effective time management in a remote and asynchronous engineering environment is essential. - While English is the second language for many engineers on the team, fluency in written English is a requirement. While fluency in spoken English is also a plus, if you are not confident in your written English ability, please do not apply. - We hire globally regardless of timezone, but we have team meetings on Mondays and Fridays at 2:30 pm GMT. If you are unable to be online during these hours, please do not apply. - Pay is determined by role, level, location, and alignment with market data. Individual pay will be determined on a case-by-case basis and may vary based on the following considerations: interviews and an assessment of several factors that are unique to each candidate, job-related skills, relevant education and experience, certifications, and the abilities of the candidate. WHAT’S THE PROCESS? Here's the entire process if selected after a CV screen. 1. Submit your Resume or CV 2. Video call to talk about your experience and the role. 3. Meet the team and review work. 4. Full Time Position Offer extended.