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Location: Canada Wide - Excluding Quebec Workplace: Remote Safe Software is looking for a Senior Talent Acquisition Specialist, Go-To-Market to join our Human Resources team. In this role, you will own full-cycle recruitment for our revenue-facing organization: quota-carrying Sales and Sales Leadership, Marketing, Customer Success, Partnerships and Channel, Solutions and Sales Engineering, and Revenue Operations. You will build proactive pipelines in competitive GTM talent markets, act as a trusted advisor to revenue leaders, and elevate the candidate experience at every stage. While GTM hiring is your primary focus, you may also support hiring across other parts of the business as priorities shift. Your work will directly influence Safe’s growth by bringing in resilient, high-performing commercial talent who thrive in our dynamic, customer-obsessed environment. ABOUT THE TEAM As part of the Talent Acquisition team, you’ll join a collaborative group of recruiters and HR professionals who partner closely with hiring managers, business leaders, and the larger Human Resources team. In this role, you will work day-to-day with our GTM leadership, including Sales, Marketing, Customer Success, and Partnerships, to deeply understand revenue targets, territory plans, and headcount needs, and translate them into hiring plans that land. The Talent Acquisition team is responsible for sourcing top talent, managing the hiring process end-to-end, implementing assessment tools, and continuously improving our recruitment practices for scalability and global growth. WHAT YOU’LL BE DOING As a Senior Talent Acquisition Specialist, Go-To-Market, you will: - Own full-cycle recruitment for GTM roles, from intake to offer close, across Sales (AE, AM, SDR), Sales Leadership, Marketing, Customer Success, Partnerships and Channel, Solutions and Sales Engineering, and Revenue Operations. - Develop and execute proactive sourcing strategies for competitive commercial talent markets across Canada and the US, including passive outreach to top performers who aren’t actively looking. - Partner closely with revenue leaders to understand territory and quota plans, define role scorecards, refine job descriptions, and build hiring strategies that match the pace of the business. - Build and nurture evergreen talent pipelines and talent maps for repeatable GTM roles and for hard-to-fill specialist and leadership hires. - Leverage LinkedIn Recruiter, Ashby, our ATS system, job boards, social sourcing, referrals, industry events, and competitive market intelligence to identify high-quality commercial candidates. - Assess for GTM-specific signals, including quota attainment and consistency, deal size and sales cycle complexity, territory and segment fit, technical aptitude for selling a technical product, and customer-facing communication skills. - Conduct thorough candidate assessments using structured and behaviour-based interviews, and introduce role-specific evaluation mechanisms such as mock discovery calls, pitch or demo exercises, written work samples, marketing portfolio reviews, and case-based challenges. - Act as a market expert to hiring managers, advising on compensation expectations for commission-based roles, competitor talent movement, time-to-hire realities, and where the talent actually is. - Sell the Safe story, including our product, customers, culture, and long-term stability, to candidates who have multiple competing offers. - Communicate regularly with candidates, providing updates and feedback while maintaining Safe’s human-centred approach. - Analyze recruitment data and metrics, including pipeline conversion, source effectiveness, time-to-fill, offer acceptance, and quality of hire, to identify trends, gaps, and opportunities for continuous improvement. QUALIFICATIONS, SKILLS, AND COMPETENCIES Safers come from a variety of backgrounds with a diversity in skills and knowledge. That said, we find that those who are most successful in this role have experience with the following areas. REQUIRED SKILLS - 8+ years of full-cycle talent acquisition experience, with a significant portion focused on go-to-market, revenue, or commercial hiring, preferably within B2B software or technology. - A Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience. - Demonstrated success hiring quota-carrying Sales roles and Sales Leadership, plus experience across at least two of the following: Marketing, Customer Success, Partnerships or Channel, Solutions or Sales Engineering, and Revenue Operations. - Proven track record of proactive, outbound sourcing for passive commercial candidates in competitive markets, rather than relying on inbound applicant flow. - Demonstrated success recruiting in the US and internationally, with a strong understanding of global GTM talent markets and regional compensation norms. - Working knowledge of sales compensation structures (base/variable splits, OTE, commission plans, accelerators) and the ability to have credible compensation conversations with candidates and leaders. - Strong interviewing capabilities, including structured and behavioural interviewing, and the ability to distinguish genuine performance from strong self-presentation. - Ability to introduce and leverage assessment mechanisms such as pitch and demo exercises, mock calls, written work samples, situational judgment tests, or competency-based assessments. - Effective communication skills with the ability to influence and guide fast-moving revenue leaders. - Strong organizational skills, time management, and the ability to manage multiple competing priorities and requisitions at once. - Comfort operating with urgency and adapting as headcount priorities shift mid-quarter. TECHNICAL SKILLS - Experience with Ashby or similar modern, data-driven Applicant Tracking Systems. - Experience using LinkedIn Recruiter, JuiceBox AI, or other professional sourcing platforms. - Familiarity with recruitment analytics and data-driven decision making, including GTM pipeline and funnel metrics. DESIRED SKILLS / BONUS POINTS: - Experience hiring for a technical or highly technical product, where sellers must credibly engage engineers, GIS professionals, or IT buyers. - Knowledge of employer branding strategies and talent market research, particularly for commercial audiences. - Training or certification in structured interviewing or assessment methodology. - Experience building diversity sourcing strategies and inclusive recruitment practices. WHAT YOU CAN EXPECT When you choose a career with Safe Software, you’re also choosing… - Meaningful Work: Make a profound impact across our business, workplace and data integration product. - A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support. - Social Responsibility: Become part of a team that finds meaningful ways to give back https://www.safe.com/about/community-initiatives/. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives. - Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe. - Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to. - Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year. - Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period. - Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption. - Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program. - An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team! ABOUT SAFE SOFTWARE Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity. With over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey, wherever it leads. Founded in 1993, Safe is headquartered in Surrey, BC with over 300 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team? OUR COMMITMENT TO DIVERSITY AND INCLUSION Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion. We welcome all candidates regardless of race, gender identity or expression, sexual orientation, age, ability, disability, national or ethnic origin, political belief, religion, or family status. Should you require accommodations during the recruitment process, please contact hr_dept@safe.com. NOTICE REGARDING USE OF AUTOMATED TOOLS IN HIRING At Safe Software, we use automated tools to help us process applications and identify qualified candidates. These tools may assist in screening resumes and summarizing interview content based on the information you provide. This helps our team review applications efficiently while ensuring every candidate is considered based on the requirements of the role. Please be assured that the final hiring decision is always made by a member of our team. For more information on how we protect your privacy, please see our policy https://www.safe.com/legal/#applicant-privacy-policy. If you have questions about this process, please contact us at hr_dept@safe.com.

Location: British Columbia Workplace: Hybrid Safe Software is looking for a Director, Employee & Workplace Experience to join our People & Culture team. As Director, Employee & Workplace Experience, you will build and own the function that makes life at Safe the kind of experience people write about on Glassdoor, talk about in interviews, and remember at their retirement party. This is a player-coach Director role reporting directly to the Chief People Officer. You will own both strategy and execution — setting the vision, building the programs, running the operations, and measuring what matters. You will partner closely with Marketing, the HRBPs, and the executive team, and you will lead a small team spanning employee experience, workplace, and facilities. This is not a support role. You will be the CPO’s right hand on anything that touches culture, belonging, and the story we tell about working here. We have an immediate opening and are excited to find the right candidate to join our team. ABOUT THE TEAM Safe Software builds FME — the data integration platform trusted by 25,000+ organizations in over 100 countries. We are profitable, PE-backed, and on a clear path to $250M ARR. Our team of 350+ Safers works across Canada, the US, and a growing EMEA footprint. We have strong culture bones: a strong Glassdoor rating, a set of values Safers genuinely live, and a Day 1 Mindset that keeps us moving fast. What we have built is good. What comes next has to be intentional — and this role is where that intention gets designed, owned, and measured. Why This Role, Why Now The best employee experiences in the world share one thing: they treat the employee journey like a product. Every touchpoint is designed. Every milestone is felt. Culture isn’t a slide in an all-hands; it’s what happens in the first week, the first review, the first moment someone feels like they belong. Safe is ready to build that — not because we have a problem, but because we have an opportunity. The connective tissue that keeps a company of 350 people feeling like a team is not accidental. It gets built by someone. Specifically, the gaps this role closes: - We are growing globally, and culture does not travel on its own — it has to be planted, tended, and measured. - Internal communications has no single owner, no cadence, and no voice. At 350 people across multiple countries, that is a risk. - Our employer brand is passive, which makes every senior hire harder and more expensive than it needs to be. - Onboarding is a logistics exercise rather than an experience. Day 1 should feel like the best decision a new Safer ever made. - DEI has no strategy, no owner, and no reporting — both a risk and a missed opportunity. WHAT YOU’LL BE DOING As Director, Employee & Workplace Experience, you will: EMPLOYEE EXPERIENCE ARCHITECTURE - Own the employee lifecycle as a product, from offer-accept to exit, with intentional design at every stage. - Redesign Day 1 and the 30/60/90-day onboarding journey with the rigor of a customer onboarding playbook: clear outcomes, emotional arc, and measurable engagement. - Build the recognition, milestone, and belonging programs that make Safers feel seen, not just compensated. - Lead the Fun Committee, hybrid working culture, and all life@Safe programming with a community-first rather than perks-first mindset. - Use data to lead: eNPS, Culture Guard, pulse surveys, and engagement trends tracked on cadence, not on demand. INTERNAL COMMUNICATIONS - Build and own Safe’s internal communications strategy — the cadence, channels, voice, and Safers-first protocol. - Translate leadership decisions, strategy shifts, and company milestones into clear, engaging, human messaging with no corporate speak. - Partner with the executive team to ensure every major announcement lands with context, not just content. - Design communications infrastructure that scales as we grow: all-hands rhythm, async comms standards, and the editorial calendar for Safers. EMPLOYER BRAND AND EVP - Define and embed Safe’s Employer Value Proposition — the story we tell about what it is really like to work here. - Own Glassdoor, LinkedIn Life, and all candidate-facing culture content in partnership with Marketing. - Build employer brand infrastructure ahead of EMEA and US hiring scale, so culture is exported intentionally rather than accidentally. - Turn our Glassdoor score from a passive asset into an active recruiting tool. DEI STRATEGY - Build Safe’s DEI strategy from the ground up: goals, programs, ERGs, and reporting cadence. - Ensure equity is embedded in people processes rather than bolted on, partnering with People Ops and the HRBPs to make it structural, not symbolic. - Report quarterly to leadership and annually to the board. WORKPLACE AND PHYSICAL EXPERIENCE - Own the physical environment as part of the employee experience, with Surrey HQ setting the cultural standard for all Safe offices. - Directly manage the Facilities Manager and the events and workplace program. - Lead the events strategy: all-hands, offsites, global moments, and the cultural calendar. QUALIFICATIONS, SKILLS, AND COMPETENCIES Safers come from a variety of backgrounds with a diversity in skills and knowledge. That said, we find that those who are most successful in this role have experience with the following areas. REQUIRED SKILLS: - You have spent 8+ years obsessing over how people feel at key moments whether those people were customers, users, or teammates. You have built onboarding, culture, or experience programmes from scratch and you can show the outcomes, not just the process. - You think like a product designer, working in journey maps, personas, and feedback loops. - You have run internal communications with real editorial discipline. - You have defined or significantly evolved an Employer Value Proposition. - You have events or culture programming experience. - You use data fluently — eNPS, pulse surveys, and engagement metrics are your native language. - You have managed physical workplace or facilities at a growing company. - You can influence a leadership team without a mandate; you earn the room. NICE TO HAVE: - Experience at a global or multi-site company. - Experience partnering with Marketing on brand campaigns. - Community-building or ERG program experience. - A background in change management. - Experience leading DEI initiatives that produced measurable, not performative, outcomes. - Most importantly: you believe employee experience is not a cost centre but a competitive advantage — and you are done working for organizations that haven’t figured that out yet. What You Can Expect When you choose a career with Safe Software, you’re also choosing… - Meaningful Work: Make a profound impact across our business, workplace and data integration product. - A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support. - Social Responsibility: Become part of a team that finds meaningful ways to give back https://www.safe.com/about/community-initiatives/. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives. - Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe. - Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to. - Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year. - Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period. - Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption. - Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program. - An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team! ABOUT SAFE SOFTWARE Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity. With over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey, wherever it leads. Founded in 1993, Safe is headquartered in Surrey, BC with over 300 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team? OUR COMMITMENT TO DIVERSITY AND INCLUSION Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion. We welcome all candidates regardless of race, gender identity or expression, sexual orientation, age, ability, disability, national or ethnic origin, political belief, religion, or family status. Should you require accommodations during the recruitment process, please contact hr_dept@safe.com. NOTICE REGARDING USE OF AUTOMATED TOOLS IN HIRING At Safe Software, we use automated tools to help us process applications and identify qualified candidates. These tools may assist in screening resumes and summarizing interview content based on the information you provide. This helps our team review applications efficiently while ensuring every candidate is considered based on the requirements of the role. Please be assured that the final hiring decision is always made by a member of our team. For more information on how we protect your privacy, please see our policy https://www.safe.com/legal/#applicant-privacy-policy. If you have questions about this process, please contact us at hr_dept@safe.com.

Location: Canada Wide - Excluding Quebec; Texas - Remote; Colorado - Remote; Florida - Remote; Utah - Remote; Washington - Remote; USA; North Carolina - Remote; Georgia - Remote Workplace: Remote - Location: This role can be based anywhere in Canada (excluding Quebec) as a fully remote position. For candidates located in the Vancouver, BC Lower Mainland, there is flexibility to work remote, hybrid, or onsite at our Surrey headquarters. This role is also open to candidates in the USA as a fully remote position. - Please note that employment is contingent upon the successful completion of reference checks and background checks. Safe Software is looking for a VP, Revenue Operations to join our Revenue Operations team. As VP, Revenue Operations, you will design and enforce the operating model our entire go-to-market organization runs on, reporting directly to the Chief Revenue Officer and presenting regularly to the board. This is a builder’s mandate: the CRM isn’t fully configured, the forecasting process is mostly informal, the Rules of Engagement are still being written, and the AI tooling stack is unevaluated. You’re not fixing a broken system — you’re building the one Safe’s revenue org will run on for years. We have an immediate opening and are excited to find the right candidate to join our team. ABOUT THE TEAM As a part of the Revenue Operations team, you’ll build and lead a function that’s still taking shape — RevOps analysts, a Sales Enablement team, and a broader GTM Enablement capability, five to seven hires in total. Safe builds FME, the only All-Data, Any-AI Enterprise Integration Platform, trusted by 25,000+ enterprise customers in 125+ countries to bring their data to life. Profitable, growing, and scaling toward $250M ARR with a clear path to $700M, Safe is building a multi-motion revenue engine — direct field, inbound and outbound BDR, partner channel, EMEA, and Canada — and it needs a single operating authority to keep those motions from colliding. That’s this role. You’ll report to the CRO and work daily with VP Sales East, VP Sales West, and the EMEA leader, each of whom has strong opinions and moves fast. WHAT YOU’LL BE DOING As VP, Revenue Operations, you will operate at all altitudes — one week presenting forecast accuracy to the board, the next telling a VP Sales their deal doesn’t meet the bar to advance stage, regardless of how the conversation started. Both are the job. RULES OF ENGAGEMENT — OWNERSHIP & ACCOUNTABILITY - Write the rules everyone will actually operate inside. Safe is building a multi-motion revenue engine — direct field, inbound BDR, outbound BDR, partner channel, EMEA, Canada — and without clearly defined and enforced Rules of Engagement, those motions conflict, accounts get double-touched, partners get burned, and trust between functions collapses. You write it, socialize it across every stakeholder (including strong-willed VP Sales leaders who will push back), get it approved by the CRO, and enforce it through process design and CRM configuration. - Define territory and account ownership. Who owns what account, what happens at renewal, how partner and direct conflict is resolved, and what triggers an escalation to the CRO. - Set lead routing and BDR handoff standards. How inbound and outbound leads are qualified, assigned, accepted, and rejected, with SLA definitions for each stage and accountability for every gate. - Design the partner co-sell and channel conflict policy. Clear rules for when the partner leads, when direct leads, and how sourcing credit is allocated, reviewed and agreed with the Partner Leader and EMEA Leader at launch. - Hold the qualification gates. Define MEDDPICC field requirements by stage, what must be true before a deal advances, and what RevOps will kick back regardless of who is asking. GTM ENABLEMENT - Close the ramp gap. At Safe’s current hiring pace across AEs, BDRs, SEs, CSMs, and partners, the difference between a 30-day ramp and a 90-day ramp is a material revenue number — this role owns closing that gap. - Build the function, not just the content. The Sales Enablement team reports directly into this role. You’ll build it, hire against a capability scorecard, and hold the team accountable to ramp and productivity outcomes, not just content creation. - Design role-based onboarding. Structured, milestone-gated onboarding tracks for every GTM role — AE, BDR, SE, CSM, and partner — with clear ready-to-carry-quota certification criteria and a defined ramp timeline per role. - Own the sales methodology and playbook. The single source of truth for how Safe sells — pitch structure, discovery framework, objection handling, competitive positioning, and deal execution standards — updated quarterly with input from the field and calibrated against win/loss data. - Turn Gong data into a coaching loop. Use Gong and other tooling to create a systematic feedback loop from deal recordings and call reviews to enablement content updates, so the playbook reflects what actually wins, not what the last training deck said. REVENUE ARCHITECTURE & AI-NATIVE GTM STACK - Give the CRO one version of the truth. Build the weekly, monthly, and quarterly forecasting process — call accuracy, coverage ratios, deal velocity — so the CRO walks into every board meeting with zero surprises. - Own the numbers that matter. Pipeline model, funnel metrics, win-rate analytics, rep productivity, CAC payback, and NRR by segment and vertical, owned by you, trusted by the board. - Evaluate and integrate the AI-native GTM stack. CRM (HubSpot), conversation intelligence (Gong), outbound automation, intent data, and agentic AI workflows — owning use-case prioritization, adoption, and value realization across the revenue org. AI architecture, security review, and governance decisions are made in partnership with IT and Engineering. - Enforce data governance with teeth. Own the data model in CRM, ensuring field hygiene, account hierarchy, and MEDDPICC field consistency across every pod, globally. EXECUTIVE LEADERSHIP & CROSS-FUNCTIONAL AUTHORITY - Earn credibility through data, not hierarchy. Working with high-performing, highly opinionated VP Sales leaders is a feature of this role, not a bug — you’ll push back on a VP Sales who wants to move a deal to the wrong stage, enforce an ROE that a regional leader finds inconvenient, and do it in a way that preserves the relationship. - Present to the board and hold up under questioning. You’ll present pipeline health, forecast accuracy, and GTM efficiency metrics directly to Safe’s board — output that’s clear, accurate, and defensible, from someone who can handle hard questions from investors without flinching. - Own the cross-functional cadence. Finance, Marketing, CS, Product, and Legal all have legitimate interests in how the GTM org operates — you mediate those interests and own the QBRs, planning cycles, and headcount models that keep the org moving in the same direction. LEADERSHIP & IMPACT This is single-threaded ownership of the operating system, not a shared function. You set the Rules of Engagement, own the forecasting methodology, and hold budget and vendor authority over the RevOps and Enablement tooling stack. When a VP Sales and the model disagree, the model doesn’t move without your sign-off — and you carry that authority directly to the CRO and, on a regular cadence, to the board. - The board stops asking why the number moved. Forecast accuracy becomes predictable enough that variance is the exception the CRO has to explain, not the norm. - The rules hold under pressure. Rules of Engagement survive contact with a strong-willed VP Sales who wants an exception — and when they don’t, that’s a deliberate call you made, not a gap they found. - RevOps becomes a real team. What starts as a single-person mandate becomes a functioning function of RevOps, Enablement, and analytics talent that other departments route through by default. - GTM tooling delivers measurable outcomes. AI and automation investments are evaluated against clear success criteria — rep productivity, pipeline data quality, forecast accuracy, and adoption rates — before scaling. Pilots that don't meet the bar are discontinued; those that do are operationalized. QUALIFICATIONS, SKILLS, AND COMPETENCIES Safers come from a variety of backgrounds with a diversity in skills and knowledge. That said, we find that those who are most successful in this role have experience with the following areas. Required skills: - 10–15+ years in Revenue Operations, Sales Operations, or GTM Strategy at a scaling B2B SaaS company, at VP or Senior Director level with direct board-level exposure - Experience building and enforcing a Rules of Engagement framework across multiple GTM motions, including the hard conversations with sales leaders who push back - A track record presenting pipeline health, forecast, and GTM efficiency metrics directly to a board or equivalent investor group - Experience holding strong field sales leaders accountable through data and rigor rather than hierarchy - People leadership experience — hiring, developing, and holding accountable a multi-functional team spanning RevOps analysts and sales enablement - Ownership of the full RevOps stack — CRM architecture, forecasting model, territory design, quota mechanics, and tooling evaluation - Strong analytical range: comfortable building a bottoms-up coverage model, explaining CAC payback to a CFO, and translating rep-level data into a board-ready narrative - Hands-on experience evaluating, piloting, or deploying agentic workflows or AI-assisted tooling in a live GTM environment — including the ability to assess feasibility, data readiness, and security requirements before committing to production - Deep HubSpot or Salesforce architecture experience, including data model and process enforcement design - Effective communication skills Desired skills / Bonus points: - Background in data, infrastructure, or integration software - Experience with MCP, Salesforce Agentforce, Clay, or similar agentic GTM infrastructure at production scale - Experience navigating a PE-backed or founder-owned growth inflection from $100M to $250M+ - Familiarity with partner channel economics and co-sell Rules of Engagement design - Experience building a RevOps function from solo operator to a team of 3–5 - A Bachelor’s degree in a related field, or equivalent combination of education and experience ABOUT SAFE SOFTWARE Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity. With over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey, wherever it leads. Founded in 1993, Safe is headquartered in Surrey, BC with over 300 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team? OUR COMMITMENT TO DIVERSITY AND INCLUSION Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion. We welcome all candidates regardless of race, gender identity or expression, sexual orientation, age, ability, disability, national or ethnic origin, political belief, religion, or family status. Should you require accommodations during the recruitment process, please contact hr_dept@safe.com. NOTICE REGARDING USE OF AUTOMATED TOOLS IN HIRING At Safe Software, we use automated tools to help us process applications and identify qualified candidates. These tools may assist in screening resumes and summarizing interview content based on the information you provide. This helps our team review applications efficiently while ensuring every candidate is considered based on the requirements of the role. Please be assured that the final hiring decision is always made by a member of our team. For more information on how we protect your privacy, please see our policy https://www.safe.com/legal/#applicant-privacy-policy. If you have questions about this process, please contact us at hr_dept@safe.com.

Location: British Columbia; Canada Wide - Excluding Quebec Workplace: Hybrid Safe Software is looking for a Senior Manager, People Operations & Total Rewards to join our HR team. As Senior Manager, you will own compensation philosophy and architecture, total rewards and benefits, people operations and systems, and AI enablement for People & Culture — company-wide, across GTM, Product & Development, and every other part of the business. This role has real impact: it builds the comp philosophy people trust and the people systems that don't break as Safe scales toward $250M ARR. We have an immediate opening and are excited to find the right candidate to join our team. ABOUT THE TEAM As part of the HR team, you'll join a group of HR professionals who partner directly with business leaders across Safe Software. Unlike our HR Business Partners, who are each embedded with a specific part of the business, this role owns the infrastructure underneath all of them — compensation, benefits, HRIS, and people operations, company-wide. You'll report to the HR Director, lead a team of two, and work closely with the CRO, Finance, and the Sr. HRBPs in GTM and Product & Development, who rely on your data and infrastructure to do their jobs well. Safe builds FME, the data integration platform trusted by 40,000+ organizations in over 100 countries. Profitable, PE-backed, and on a deliberate path to $250M ARR, every part of the business is scaling at once — and none of it holds together without a comp philosophy people trust and people systems that don't break. That infrastructure doesn't exist yet in the form this stage of growth needs. You're building it. WHAT YOU'LL BE DOING As Senior Manager, People Operations & Total Rewards, you will operate at all altitudes — one week rebuilding the leveling framework that every promotion decision at Safe will run through for the next three years, the next designing an AI workflow to save the team two hours of repetitive work or recalculating a pay band because one offer would have broken it. Both are the job. COMPENSATION PHILOSOPHY & ARCHITECTURE - Own the philosophy, not just the policy. Define what “competitive” means at Safe — market positioning, pay ranges, geographic strategy — and be able to defend it in the room, not just document it. This is a point of view, not a survey result. - Build the architecture from first principles. Job architecture, leveling, and banding largely don't exist in a form that scales past Safe's current size. You're building the framework that holds the next 500 hires, with AI in mind, not patching the one built for the first 50. - Run the comp cycle end to end. Merit, profit sharing, variable compensation, commissions — own the calendar, the modeling, manager enablement, and calibration inputs. The Sr. HRBPs in GTM and P&D own the business conversation; you own the philosophy and the infrastructure underneath it. - Design variable pay where the business needs it most. Partner with the CRO, the Finance team, and the GTM HRBP on OTE structures and quota frameworks. You're not approving their work after the fact — you're building it with them, as the expert in the room on compensation. TOTAL REWARDS & BENEFITS - Own the benefits strategy end to end. Plan design, vendor selection, renewal cycles, and annual open enrollment — across a workforce that's about to span more than one country. - Build for EMEA and US growth. GTM's international build-out is coming. Benefits, pay bands, and statutory requirements need to exist before someone in an international location gets an offer letter, not after. - Make total rewards legible. Comp statements, benefits guides, and manager talking points that explain the “why,” not just the number. If employees don't understand what they're paid and why, the philosophy isn't working yet. PEOPLE OPERATIONS & SYSTEMS - Make the HRIS the source of truth, not a system everyone works around. Own data integrity, workflow automation, and integrations across payroll, benefits, and the tools HR runs on. - Build the reporting infrastructure the business actually uses. Attrition, comp equity, calibration distributions — the Sr. HRBPs reference this data constantly. If it's wrong, slow, or missing, their advice to leaders is weaker. You build the pipes; they use the water. - Automate the process debt away. Onboarding paperwork, data entry, manual approvals — map what's manual today and give it back in hours, not workarounds. AI ENABLEMENT FOR PEOPLE & CULTURE - Be the AI enablement expert for the HR team. Find the tools, run the pilots, and bring back what works — for comp modeling, people ops workflows, and data synthesis. This is a working part of the job, not a side project: the rest of People & Culture shouldn't have to figure out AI adoption alone. - Lead the team's own AI transformation, not just your corner of it. Before People & Culture can credibly help the rest of Safe navigate the shift to AI, the team needs to live it first. You build the practices, comfort, and guardrails the rest of HR adopts. STRATEGIC PARTNERSHIP - Bring a point of view to every comp and data conversation. Pay equity analysis before someone asks for it. A retention read before someone resigns. The craft is in the interpretation, not the spreadsheet. - Be the person leaders call before the decision is final. Headcount planning, org design, a comp exception someone wants to make — you're in the room helping think it through, not rubber-stamping it afterward. QUALIFICATIONS, SKILLS, AND COMPETENCIES Safers come from a variety of backgrounds with a diversity in skills and knowledge. That said, we find that those who are most successful in this role have experience with the following areas. REQUIRED SKILLS: - 7+ years in Total Rewards and/or Compensation, with real ownership of People Operations or HRIS - Built or substantially overhauled a job architecture or leveling framework - Led a full comp review cycle end to end — merit, bonus, and more - Comfortable owning HRIS as source of truth: data integrity, workflow automation, integrations - Fluency with people analytics: comp equity, pay bands, attrition, and calibration data - Has built and shipped AI-driven workflows that stuck — not pilots that fizzled out — with a proven track record implementing AI workflows in an HR/People context and the ability to mentor others toward the same fluency - Effective communication skills DESIRED SKILLS / BONUS POINTS: - Experience at a PE-backed or high-growth SaaS company ($100M–$500M ARR range) - CCP, CBP, or similar compensation certification - EMEA or multi-jurisdiction comp and benefits experience - Experience designing variable pay/OTE frameworks for a GTM org - HRIS implementation or migration experience - Experience preparing materials for leadership or a board compensation committee - A Bachelor's degree in Human Resources or a related field, or an equivalent combination of education and experience. WHAT YOU CAN EXPECT When you choose a career with Safe Software, you’re also choosing… - Meaningful Work: Make a profound impact across our business, workplace and data integration product. - A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support. - Social Responsibility: Become part of a team that finds meaningful ways to give back https://www.safe.com/about/community-initiatives/. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives. - Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe. - Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to. - Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year. - Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period. - Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption. - Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program. - An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team! ABOUT SAFE SOFTWARE Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity. With over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey, wherever it leads. Founded in 1993, Safe is headquartered in Surrey, BC with over 300 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team? OUR COMMITMENT TO DIVERSITY AND INCLUSION Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion. We welcome all candidates regardless of race, gender identity or expression, sexual orientation, age, ability, disability, national or ethnic origin, political belief, religion, or family status. Should you require accommodations during the recruitment process, please contact hr_dept@safe.com. NOTICE REGARDING USE OF AUTOMATED TOOLS IN HIRING At Safe Software, we use automated tools to help us process applications and identify qualified candidates. These tools may assist in screening resumes and summarizing interview content based on the information you provide. This helps our team review applications efficiently while ensuring every candidate is considered based on the requirements of the role. Please be assured that the final hiring decision is always made by a member of our team. For more information on how we protect your privacy, please see our policy https://www.safe.com/legal/#applicant-privacy-policy. If you have questions about this process, please contact us at hr_dept@safe.com.

Location: Canada Wide - Excluding Quebec Workplace: Remote Safe Software is seeking a Technical Support Team Lead to join our growing Customer Experience team. In this role, you’ll lead a group of technical specialists who support customers using FME Flow. Your focus will be on coaching the team, helping them grow, and ensuring customers receive consistent, high-quality support. You’ll also collaborate across departments to improve customer experience, advocate for product enhancements, and drive knowledge sharing across the FME community. ABOUT THE TEAM The Customer Support team works with organizations around the world to ensure success with the FME platform. Within this team, the FME Flow group provides timely and expert technical support. We collaborate with Sales, Product, and Development teams to advocate for improvements and enhance the customer experience. We’re a collaborative, mission-driven team that values empathy, knowledge sharing, and continuous learning. WHAT YOU’LL BE DOING Team Leading (Primary Focus): - Lead the team to successfully meet support objectives. - Set team objectives, conduct regular 1:1 check-ins, and support goal-setting through ongoing feedback and coaching. - Act as an escalation point for complex customer issues and support the team in resolving them. - Collaborate with other teams where needed to ensure customers get the best support possible. - Review knowledge base content from the team and provide feedback and direction. - Identify and implement process improvements to enhance customer support. - Maintain active communication with the Director of Customer Support and the VP of Customer Experience. - Identify the skills that are needed to improve the team, including the training of existing staff and hiring new members for the team. Product Support: - Work within support tickets to provide product support to customers. - Engage with the Product Managers to provide expert knowledge on customer feedback and requirements to relevant teams. - Collaborate with sales teams to understand customer needs and provide technical support during the sales process. - Foster technical relationships with the development teams to help them understand pain points within the product. - Work with the Community team to ensure that technical questions are answered promptly. Events: - Contribute to customer-facing events such as the Partner Summit and User Conference, including providing technical support and on-site engagement as needed. Knowledge: - Work alongside the team to share solved problems with the user community through our blog, knowledge articles, or webinars. WHAT WE’RE LOOKING FOR Safers come from a variety of backgrounds with diverse skills and knowledge. That being said, those who are most successful in this role have experience with the following: - Bachelor’s degree in a relevant field or equivalent work experience in a technical customer-facing role. - Significant experience supporting or administering complex enterprise software environments. - 3-5+ years working with technical products in a customer support capacity. - 2+ years experience in a leadership or mentorship role (or equivalent experience). - Strong creative problem modelling and solving skills. - Self-motivated and able to make decisions on the spot. - Excellent communication and interpersonal skills. - A demonstrated ability to learn and adapt quickly. - Ability to work well independently and with others. - Experience with support tools such as Zendesk, Jira, Confluence, or similar platforms. - Soft skills: Curious, empathetic, teamwork-oriented, clear communication, humble, proactive, passionate and innovative WHAT YOU CAN EXPECT When you choose a career with Safe Software, you’re also choosing… - Meaningful Work: Make a profound impact across our business, workplace and data integration product. - A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support. - Social Responsibility: Become part of a team that finds meaningful ways to give back https://www.safe.com/about/community-initiatives/. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives. - Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe. - Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to. - Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year. - Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period. - Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption. - Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program. - An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!   ABOUT SAFE SOFTWARE Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity. With over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey, wherever it leads. Founded in 1993, Safe is headquartered in Surrey, BC with over 300 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team? OUR COMMITMENT TO DIVERSITY AND INCLUSION Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion. We welcome all candidates regardless of race, gender identity or expression, sexual orientation, age, ability, disability, national or ethnic origin, political belief, religion, or family status. Should you require accommodations during the recruitment process, please contact hr_dept@safe.com. NOTICE REGARDING USE OF AUTOMATED TOOLS IN HIRING At Safe Software, we use automated tools to help us process applications and identify qualified candidates. These tools may assist in screening resumes and summarizing interview content based on the information you provide. This helps our team review applications efficiently while ensuring every candidate is considered based on the requirements of the role. Please be assured that the final hiring decision is always made by a member of our team. For more information on how we protect your privacy, please see our policy https://www.safe.com/legal/#applicant-privacy-policy. If you have questions about this process, please contact us at hr_dept@safe.com.