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Location: Lisbon, Portugal Workplace: hybrid David Kennedy Recruitment on behalf of our client, is seeking to onboard a German-speaking Customer Representative to join their teams in Lisbon. Position: Customer Service Representative Location: Lisbon, Portugal Work model: On-site, hybrid remote Employment type: Full-time Remuneration: Base salary + bonuses DUTIES AND RESPONSIBILITIES: Addressing customer inquiries through various channels such as chat, email, and phone, encompassing queries related to products (sports, casino, poker) and cashier operations Evaluating specific concerns and implementing necessary measures to fulfill customer requirements Collaborating with teams across different locations with aligned goals Reporting system irregularities and customer-facing issues to the appropriate department Familiarity with Standard Operating Procedures (SOP) and commitment to high-quality service delivery. REQUIREMENTS: Willingness and flexibility to work in shifts German language C1 level, at least English language skills to a business standard Excellent written and verbal skills as well as high interpersonal skill level Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries Ability to perform well in a multi-task/cultural and ever-changing dynamic environment A flexible, creative and driven personality General computer knowledge (MS Office, Internet) Interest in Sports, Casino and Poker products would be a benefit, relevant training will be provided Workng schedule: shift rotation 24/7. 40 hours a week. OFFER: Permanent working contract Food Allowance - paid monthly Health Insurance Birthday Day: 1 Extra leave day per year Referral Program Home Office: 2 days in the office and 3 days from home in average per week Other Benefits – access to to LinkedIn Learning, Access to Employee Assistant Tool, fruit and coffee in the office, protocols with local partners, and many others!

Location: Málaga, Spain Workplace: none David Kennedy Recruitment is working with a leading BPO company which is looking to recruit an Dutch-speaking Customer Service Advisor for their offices in Benalmádena. Position: Customer Service Advisor Location: Benalmádena, Spain Model: 100% On-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: Assist eCommerce customers using multiple channels as assigned depending on the need (incoming telephone calls, chat, in the future emails and social media as well) Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits Use cheat sheets, guides and protocols provided during the training Ensure customer satisfaction and provide professional customer support Identify when the issue should be re-assigned to another department Collaborate with other agents or teams in case of more complex cases Document each action taken in a CRM system in detail. REQUIREMENTS: Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level) Possess excellent writing and verbal communication skills to simplify technical language for non-technical users A resourceful and stress-resilient personality that can adapt and remain calm in all situations Good listening skills and ability to empathize with others Ability to solve issues in a timely manner Ability to work independently while being a team player at the same time Ability to cover shift rotation and be on time at the office. BENEFITS: Excellent remuneration package Be part of a dynamic and creative team with a positive and friendly atmosphere Guidance and tools to reach your full potential Relocation support.

Location: Prague, Czechia Workplace: none David Kennedy Recruitment is working with a leading consulting firm who is looking to onboard French speaking Graduate 360 Recruitment Consultant for their Prague office. Position: Graduate 360 Recruitment Consultant Location: Prague, Czech Republic Employment type: Full-time DUTIES AND RESPONSIBILITIES: Identify and screen suitable candidates for open and live positions Build/grow your own desk (very important) Prepare the candidate CVs for submission to clients Arrange interviews for senior consultants Contact potential clients via phone or email Shadow senior consultants on their daily activities. REQUIREMENTS: Native/fluent in French both oral and written. Fluent in English (minimum B2) Academic or Professional degree in HR or related field will be considered as an advantage Great communicator with ability to persuade and negotiate Customer oriented with ability to build and nurture the relation An ability of work within tight timescales and to the deadline “Can-do” attitude and proactive approach Computer literate with sound knowledge of MS Office package Ability to travel in line with the business needs You thrive working in a fast-paced dynamic environment Recent graduate No previous recruitment experiences Eligible to live & work in Czech Republic. BENEFITS: Excellent commission-based package Be part of a dynamic and creative team with positive and friendly atmosphere Comprehensive training, guidance and tools to reach career potential.