Location: Remote - US East
About the Job:
LaunchDarkly is looking for a Senior Program Manager to help the Revenue Operations team scale efficiently. This role drives cross-functional programs, streamlines processes, and delivers data-driven solutions that accelerate predictable SaaS revenue growth. You'll be the person who turns strategic priorities into structured plans, keeps cross-functional teams aligned, and makes sure risks and blockers get surfaced and resolved before they slow the business down.
The mission of the Senior Program Manager is to enable the Revenue Operations team to scale efficiently by driving cross-functional programs, streamlining processes, and delivering data-driven solutions that accelerate predictable SaaS revenue growth.
Responsibilities:
Drive Strategic RevOps Initiatives
Translate strategic priorities into structured program plans
Define milestones, owners, and deliverables
Track progress and outcomes against plan
Manage dependencies and escalate blockers as needed
Establish Program Governance & Cadences
Establish operating rhythms for cross-functional programs
Run status and steering meetings
Maintain decision and action logs
Standardize reporting across programs
Manage Cross-Functional Alignment
Coordinate across RevOps and Field (Sales, CS, Marketing) teams
Clarify roles and responsibilities across program stakeholders
Align teams on priorities and timelines
Facilitate decisions and communicate updates to stakeholders and leadership
Manage Risks, Issues & Dependencies
Identify risks early and maintain risk logs
Develop mitigation plans
Resolve cross-functional dependencies
Escalate decisions requiring leadership input
Qualifications:
10+ years of experience in program management, project management, or operations, ideally supporting a Revenue Operations, Sales Operations, or GTM function
Strong track record running cross-functional programs with multiple stakeholders and competing priorities
Experience establishing program governance — operating rhythms, status reporting, decision logs — from scratch
Comfortable managing risk logs, mitigation plans, and escalation processes
Excellent communication and facilitation skills; able to align stakeholders across Sales, CS, Marketing, and RevOps
Data-driven mindset; comfortable defining and tracking success metrics for programs
Experience with Project Management tools (Jira, Asana, Monday)
PMP, Agile/Scrum certification, or equivalent experience a plus
GTM tool implementation a plus
Project Management tool experience a plus
Experience in B2B SaaS preferred
Pay:
Target pay ranges based on Geographic Zones* for Level 4:
Zone 1:
San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle
-
$136,500
- $187,660
**
Zone 2:
Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $122,800
- $168,850
**
Zone 3:
All other US locations - $116,000
- $159,500*
*
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.
*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at
hr@launchdarkly.com
.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from
@LaunchDarkly
.com email addresses or via LinkedIn from "Verified Recruiter" accounts.
Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Location: Hybrid - Boston
About the Job:
LaunchDarkly is looking for an experienced, self-directed Sales Development Representative to own the first stage of engagement across North America. You will manage and qualify inbound leads, event MQLs, and accounts showing meaningful engagement through our account-based programs.
This is not a purely reactive lead-response role. You will combine fast, consultative follow-up with thoughtful, proactive outreach to turn customer interest and buying signals into qualified meetings and pipeline.
Responsibilities:
Act as the first point of contact for prospective customers across North America, creating a fast, thoughtful, and credible first impression.
Respond rapidly to high-intent inbound inquiries, including demo requests, pricing requests, trials, contact forms, and other hand-raisers.
Own follow-up for event leads, adapting outreach based on the person, account, and engagement history.
Research and proactively engage targeted accounts that show meaningful engagement and buying intent.
Convert qualified interest into sales-ready meetings and opportunities for Account Executives.
Execute coordinated outreach across phone, email, LinkedIn, and other approved channels.
Maintain complete, accurate, and timely activity, qualification notes, and account context in Salesforce.
Partner closely with North American Account Executives, Marketing, Revenue Operations, and the global SDR organization to improve lead quality, routing, messaging, and conversion.
Share patterns and feedback from prospects so the broader team can improve campaigns, events, content, and the customer journey.
Qualifications:
At least 1 year of successful SDR or BDR experience in B2B SaaS or a similar environment.
A demonstrated record of setting goals, taking ownership, and delivering measurable results.
Experience communicating with customers, prospects, or other external audiences.
Strong judgment and the ability to operate independently.
Excellent written and verbal communication skills in English, with the confidence to engage senior and technical stakeholders.
Pay:
Target pay ranges based on Geographic Zones* for Level 3:
Zone 1:
San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle
-
$86,700
- $119,240
**
Zone 2:
Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $78,100
- $107,360
**
Zone 3:
All other US locations - $73,700
- $101,310*
*
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.
*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at
hr@launchdarkly.com
.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from
@LaunchDarkly
.com email addresses or via LinkedIn from "Verified Recruiter" accounts.
Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Location: Remote - US
About the Job:
As a Senior Full Stack Engineer on LaunchDarkly’s AgentControl team, you'll build critical systems such as the web application that customers interact with on a daily basis and distributed systems that power AI evaluations at scale. These systems enable customers to control, monitor, and optimize their agent’s functionality.
LaunchDarkly’s AgentControl team is on a mission to manage the complete software development lifecycle for shipping agents to production, from configuring to benchmarking to observing and beyond. AgentControl enables teams to adjust agent behavior without needing a redeploy or code change, while also running experiments, monitoring agents in production, and putting guardrails around AI as usage scales. The product spans offline evals, real-time observability, prompt and workflow optimization, and decision-making around quality, accuracy, relevance, and cost. The AgentControl team has a huge opportunity ahead of it; it's a strategic bet for LaunchDarkly, and we need your help writing the next chapter in our story.
Responsibilities:
Build and maintain scalable backend services, distributed systems, and APIs that power the AgentControl product
You’ll primarily work in Go, Python, and TypeScript and will work directly with other technologies and tools such as AWS, CockroachDB, Datadog, DeepEval, and FastAPI.
Collaborate with internal stakeholders, including product managers, designers, and other LaunchDarkly engineering teams, to understand real-world challenges and improve GenAI workflows using our own platform.
Keep up to date with the latest developments in the AI field and in software development best practices
Continuously optimize the performance, reliability, and scalability of our systems
Drive architecture and design discussions, offering thoughtful input and collaborating with peer engineers to identify trade-offs and make well-informed decisions
Take ownership of code in production, participate in on-call rotations, and help improve the reliability and maintainability of our systems over time.
Support teammates through thoughtful design reviews, knowledge sharing, and informal mentorship.
Qualifications:
7+ years of professional software engineering experience, with a track record of shipping production-quality full-stack features.
Understanding of prompt engineering, fine-tuning models, or deploying AI services in production environments.
Experience with designing, implementing, and maintaining RESTful APIs
Experience writing production-ready code with emphasis on quality and maintainability
Experience with distributed systems or data ingestion
Strong computer science fundamentals
Committed to working in a communicative, collaborative environment
Comfortable navigating ambiguous challenges in a rapidly evolving domain, and excited about staying at the forefront of AI advancements
Strong sense of ownership and accountability for delivering impactful solutions
Proven ability to work closely with Product and Design teams to define requirements for new features in a fast-paced iterative environment
Bonus: Hands-on experience building GenAI features, Agents, and/or working with Large Language Models (LLMs), either through direct model integration or leveraging AI APIs like OpenAI, Google Cloud AI, or AWS Bedrock.
Pay:
Target pay ranges based on Geographic Zones* for Level 4:
Zone 1:
San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle
- $
187,000 - $257,000
**
Zone 2:
Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago -
$
168,000 - $231,000
**
Zone 3:
All other US locations -
$
158,000 - $218,000
**
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.
*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at
hr@launchdarkly.com
.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @
launchdarkly.com
email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Location: Remote - US
About the Job:
The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value. The best candidate for this role will be passionate about customer success with a keen interest in software development and DevOps, balanced with a strong sales acumen. In LaunchDarkly GTM, we are all customer-obsessed and striving for massive year-over-year growth.
Responsibilities:
Customer Onboarding:
You will shepherd in new customers from the sales handoff through successful activation in the product. This includes building out success plans to get customers up to speed in the platform, project management through onboarding, helping customers leverage the most appropriate enablement paths and assessing customer’s adoption on an ongoing basis.
Risk Identification and Mitigation:
You’ll work to proactively identify and diagnose risk-inhibiting adoption or that may cause churn and contraction. You’ll own building a risk mitigation strategy and coordinating across the account team to effectively steer the customer to success.
Technical Guidance:
You’ll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on implementation and adoption best practices.
Prescriptively Sell:
You will maintain a pulse on how our customers are tracking against their key goals and outcomes, identifying opportunities for customers to purchase additional products, services, and adopt new features needed for them to maximize the value of our solution.
Trusted Advisor:
You understand your customers like no other and have built enough trust to act as an extension of their team. You provide prescriptive guidance to customers to help them get the most out of their LaunchDarkly purchase.
Build Champions & Executive Relationships:
You are an expert champion builder. You consistently work to identify & support key advocates within your customers’ organization who actively promote the value of LaunchDarkly. In partnership with your Champion, you’re able to leverage success metrics & value driven insights to gain sponsorship at an Executive level.
Renewal and Expansion focused:
You are comfortable owning a number and forecasting on a weekly basis. You will work directly with customers, sales and deal desk to execute renewal agreements on time and to identify expansion opportunities within your accounts
Qualifications:
5+ years in a customer facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets.
Experience owning the renewal process and being held accountable to a retention quota. This is a commercially oriented Customer Success team.
Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred.
Strong project management skills. You should have experience holding customers and cross-functional teams accountable to a timeline.
Experience working on a technical product ideally interacting with developers or other technical personas as your primary customer. Experience within the DevOps space preferred.
Experience with both proactive and reactive customer success motions.
We will teach you all about LaunchDarkly, but you should have an existing level of technical knowledge and know-how.
Proven ability to advocate for both your customers and your company. You know how to be the voice of the customer in the company while mediating between the customer's requests and the company's vision.
Pay:
Target pay ranges based on Geographic Zones* for Level 4:
Zone 1:
San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle
-
$171,200
- $235,400
*
Zone 2:
Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $154,100
- $211,860
**
Zone 3:
All other US locations - $145,500
- $200,090*
*
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.
*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at
hr@launchdarkly.com
.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from
@LaunchDarkly
.com email addresses or via LinkedIn from "Verified Recruiter" accounts.
Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Location: Remote - US
About the Job:
LaunchDarkly is seeking a Sr. Director, GTM Systems to build and lead an autonomous GTM Systems function within Revenue Operations & Enablement. This role will own the vision, architecture, development, product management, operations, and continuous improvement of the systems supporting Sales, Marketing, Customer Success, and Revenue Operations.
The GTM Systems foundation is a critical priority. This leader will establish reliable account and contact data structures, simplify a complex technology landscape, and create intuitive experiences that help teams work efficiently across the customer lifecycle. The role will oversee the full lifecycle of GTM systems, from strategy and architecture through delivery, adoption, governance, and retirement.
This position will report to the VP, Revenue Operations.
Responsibilities:
Define and execute the vision, strategy, architecture, operating model, roadmap, and success metrics for GTM Systems.
Own the full GTM Systems portfolio, including architecture, development, administration, product and project management, integrations, data, governance, and change management.
Rebuild the GTM data foundation by establishing scalable account hierarchies, consistent account and contact lifecycles, ownership and handoff processes, lead and contact routing, enrichment, and do-not-contact governance.
Establish data quality standards, instrumentation, monitoring, and governance for Salesforce and connected systems.
Rationalize a GTM technology landscape by reducing redundancy, improving utilization of strategic platforms, and defining a long-term ecosystem roadmap.
Own strategy and governance for Salesforce, Gong, Marketo, LeanData, and the broader GTM application ecosystem, including integrations, vendor management, lifecycle planning, and tool retirement.
Lead end-to-end product and technical delivery, from discovery and requirements through solution design, development, testing, release, adoption, and continuous improvement.
Simplify the end-user experience by reducing unnecessary clicks, duplicate data entry, system switching, and time spent searching for key information.
Apply automation, analytics, and AI to improve routing, data quality, workflow completion, recommendations, and end-user productivity.
Establish reliable practices for testing, monitoring, incident management, documentation, security, compliance, business continuity, and system lifecycle management.
Lead and develop a team of senior subject matter experts across systems architecture, engineering, administration, data, product management, and program delivery.
Set team priorities, operating standards, resourcing plans, and budget recommendations while partnering with Revenue leadership, IT, Data, Security, Finance, and other stakeholders.
Qualifications:
Leadership:
Transformational people leader who inspires team and organizational culture to achieve best-in-class capabilities, processes, and performance. Strong evidence of developing talent and leading an organization to excellence.
Experience:
10-15+ years of progressive experience in Sales Operations within enterprise SaaS companies, with experience in other Revenue operations functions being a plus. Proven ability to lead and execute within a fast-paced, high-growth, complex organization with global operations.
Team Building:
5+ years of experience in building and managing high-growth teams, with a proven track record of coaching and developing team members for growth opportunities.
Passion for Tools and Automation:
Enthusiasm for tools, automation, and system effectiveness. Experience with CRMs and productivity tools, including Salesforce, Outreach, Chili Piper, Atrium, Lucidchart, LinkedIn Sales Navigator, CPQ, 6Sense, Gong, etc.
Data and Analytics:
Experience with reporting, data analytics, and data instrumentation. Good understanding of Salesforce architecture and ecosystem.
Project Management:
Strong project management expertise in business process alignment and tools implementation.
Communication Skills:
Strong written, verbal, and presentation skills. Ability to multitask, prioritize a variety of tasks, and meet deadlines. Organized and detail-oriented with strong problem-solving and analytical skills.
Business Process Acumen:
Strong understanding of business process flow and the upstream/downstream impact.
Pay:
Target pay ranges based on Geographic Zones* for Level M5:
Zone 1:
San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle
-
$240,600
- $330,700
**
Zone 2:
Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $216,500
- $297,600
**
Zone 3:
All other US locations - $204,500
- $281,100*
*
All Zones Inclusive of 20% Bonus Target
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.
*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at
hr@launchdarkly.com
.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from
@LaunchDarkly
.com email addresses or via LinkedIn from "Verified Recruiter" accounts.
Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Location: Remote - US
About the Job:
LaunchDarkly is seeking a Sr. Director, Enablement to join our Revenue team. This position will report to the VP, Revenue Operations and Enablement. The Revenue Operations and Enablement team is responsible for sales strategy, technology, and enablement. The Sr. Director, Enablement will build a repeatable enablement framework to systematically support all segments of LaunchDarkly’s Revenue Organization. This role will ensure that all customer-facing personnel have the knowledge, content, skills, processes, and behaviors needed to optimize every interaction with buyers. The role will also oversee the planning and execution of Revenue Organization events, including SKOs.
The ideal candidate is a strategic thinker with leadership experience in a revenue-focused organization where enablement is integrated into every interaction. They bring deep experience developing enablement programs, supporting ongoing employee development, and implementing the processes and tools required to build a world-class enablement function.
Responsibilities:
Own the multi-year revenue enablement strategy and roadmap, aligned to GTM priorities, with quarterly outcomes tied to ramp time, win rate, and quota attainment.
Lead and grow a global team of enablement leaders and specialists, setting clear priorities, coaching for excellence, and operating as a player-coach where needed.
Architect role-based onboarding and continuous readiness for all revenue roles (Sales, Sales Managers, SEs, CS, BDR/SDR, PAMs), covering product, process, messaging, and selling skills, including pitch certification, with ramp metrics tracked from day one.
Equip teams to win with technical buyers by developing playbooks, talk tracks, objection handling, and competitive messaging for developer, platform engineering, DevOps, and engineering leadership personas, and by owning the sales playbook for Land & Expand motions, including New Logo and Expansion plays.
Own the enablement track for the annual GTM kickoff and quarterly business reviews, with full oversight of content and readiness.
Modernize the enablement tech stack (LMS, CMS, sales engagement, conversation intelligence) and embed AI into seller workflows to accelerate productivity, coaching, and deal execution, while maintaining a company-wide content map that serves as a single source of truth for the field.
Partner with the CRO, VP Sales, VP CS, Product, Product Marketing, and Partner leaders to align messaging, qualification frameworks, and customer journey execution, and advise GTM leadership on readiness and change management for new initiatives.
Build dashboards and reporting that link enablement to GTM outcomes (rep, PAM, and SDR productivity, internal satisfaction, completion), using data to prioritize investment and retire programs that don't move the number.
Define and drive the partner enablement strategy, aligned with internal enablement programs and GTM motions.
Qualifications:
10+ years combined in sales and sales enablement at enterprise SaaS companies, including 5+ years in leadership.
Track record of scaling onboarding and enablement in a high-growth environment.
Deep expertise in core enablement disciplines: value selling, sales process and methodologies, coaching, skill development, and presentation skills.
Ability to partner across Sales, Marketing, Customer Success, Solution Engineering, and Product to build a culture of alignment.
History of designing and launching partner enablement programs.
Skilled at creating learning content and shaping a unified communications strategy that keeps the field informed and aligned.
Prior work in a GTM strategy role, with a strong grasp of how enablement connects to revenue planning.
Success planning and executing large-scale events, such as global sales kickoffs.
Exceptional written and verbal communication, with the ability to influence at every level, including executive leadership.
Nice to have:
Time spent carrying a quota in a selling role.
Leadership of a sales-related function, such as Sales Development, Inside Sales, or Enterprise Sales.
Familiarity with enterprise technology companies serving the developer space.
Hands-on work developing competitive programs, buyer personas, and customer reference programs.
Pay:
Target pay ranges based on Geographic Zones* for Level M5:
Zone 1:
San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle
-
$240,600
- $330,700
**
Zone 2:
Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $216,500
- $297,600
*
Zone 3:
All other US locations - $204,500
- $281,100*
*
All Zones Inclusive of 20% Bonus Target
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.
*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at
hr@launchdarkly.com
.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from
@LaunchDarkly
.com email addresses or via LinkedIn from "Verified Recruiter" accounts.
Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Location: Remote - US West
About the Job:
We're looking for a senior security leader to run our Product Security team and partner to the Director of Security. In this role, you'll own how Security operates: a program led by risk rather than audit calendars, where engineering teams own their security health and Security informs, guides, and validates, where automation and AI take the first pass on every finding, and where posture is measured and published to executives every quarter. You'll build that model, starting with Product Security and extending across the division.
You'll bring a balance of people management, security judgment, and program leadership as you manage a team of security engineers, act as incident manager of record, hold delegated approval for vendor and access decisions, and run the division when the Director is in an audit, a board cycle, or on vacation. You'll work closely with every engineering team to make the secure path the easy one.
Responsibilities:
Manage the portfolio of your team's work, appropriately managing everyone's time and assigning them to the highest priority work.
Help your team and the engineering organization make sense of, and simplify, how security work gets done: who owns what, what is automated, and what Security stops doing.
Guide product engineering teams in owning their own security health: findings route to them with mapped severity, Security reviews and validates rather than fixes, and each team sees its security health in its own service review.
Own the wiring and routing of security findings and requests, driving down noise and the human-decision rate across intake, triage, and review.
Serve as incident manager of record for security incidents: first escalation for our service-level commitments, delegated approver for vendor and access decisions, and cover for the Director's operational duties.
Publish posture: monthly service-level attainment to engineering, quarterly posture to the executive team, and a risk register that drives priorities.
About You:
You have led a security team out of the gatekeeper model once already, and you can say what teams owned afterward, what Security stopped doing, and what the numbers did.
You think in risk, not control lists, and you would rather defend a priority call than a checklist.
You treat automation and AI as the first responder and yourself as the escalation path.
You have been the second leader to a director or CISO and know which decisions to make in their name.
You have run security incidents end to end, including the comms and the review afterward.
You were a strong Senior or Staff security engineer before you managed, and you can still read a PR, a threat model, or a cloud finding and make a call.
You track and drive metrics, and you understand what they can and can't tell you.
Qualifications:
5+ years of experience in a formal security or engineering management role, including managing senior engineers.
Experience moving a security function from gatekeeper to team ownership, with measurable results.
Experience as incident manager for security incidents at a SaaS company, including external communication.
Experience guiding teams through technical tradeoffs and developing senior engineers' careers.
The ability to track and drive metrics, and the wisdom to understand what they can and can't tell you.
Familiarity with AWS security at scale and with external audits (SOC 2, ISO 27001, or FedRAMP) as a participant or control owner.
Excellent communication skills with both technical and non-technical stakeholders.
A thoughtful, empathetic approach to leadership and collaboration.
Pay:
Target pay ranges based on Geographic Zones* for Level M3:
Zone 1:
San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle
- $240,600 - 330,700*
Zone 2:
Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $216,500 - 297,600
**
Zone 3:
All other US locations - $
204,500 - 281,100
**
All Zones Inclusive of 15% Bonus Target
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.
*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at
hr@launchdarkly.com
.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from
@LaunchDarkly
.com email addresses or via LinkedIn from "Verified Recruiter" accounts.
Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Location: Remote - US
About the Job
LaunchDarkly is looking for a Director, People Operations to lead the operating model, service delivery, and continuous improvement of People Operations and Talent Acquisition operations across the employee and candidate lifecycles.
Reporting to the Senior Director, People Operations, you will lead a connected portfolio spanning global People Operations, Talent Acquisition Operations, employee and candidate experience, compliance-related workflows, operational governance, and team capability for a growing global company. You will translate business and People priorities into clear ownership, scalable processes, strong controls, and a reliable operating rhythm.
This role will work in close partnership with the Director, People Programs, Systems & Analytics. The Director, People Operations will own operational outcomes, service delivery, process execution, and stakeholder partnership. The Director, People Programs, Systems & Analytics will own managing the strategy and roadmap for People programs, systems, analytics, AI, data governance, and change enablement. Together, these leaders will create a practical, integrated People operating model that is trusted by employees, candidates, managers, HRBPs, and business leaders.
Responsibilities
People Operations leadership
Establish the global People Operations operating model across the employee lifecycle, including onboarding, offboarding, employee data changes, employment documentation, employee support, contingent workforce processes, international operations, and related service delivery.
Manage the activities of the People Operations and Talent Acquisition Operations teams, creating clear expectations, effective prioritization, strong collaboration, and a culture of ownership and continuous improvement.
Establish service standards, escalation paths, operating rhythms, and ownership models that make it easy for employees, managers, HRBPs, and cross-functional partners to get the right support.
Own operational readiness and execution for policies, compliance-related workflows, employment agreements, audits, immigration and mobility processes, accommodations, background checks, and other high-risk employee lifecycle activities in partnership with Legal and relevant subject-matter experts.
Improve the consistency, quality, and equity of the employee experience across U.S. and international processes while accounting for local requirements and operational complexity.
Build scalable documentation, self-service resources, controls, and standard operating procedures that reduce avoidable manual work and improve accuracy.
Manage key People Operations vendors and partnerships, including service quality, contracts, issue resolution, risk management, and performance against expectations.
Serve as an escalation point for complex People Operations issues, using sound judgment, discretion, and a strong understanding of employee trust and business risk.
Talent Acquisition Operations
Establish the operating model for Talent Acquisition Operations, including recruiting intake, role setup, approvals, job posting workflows, interview coordination, interview loop management, candidate communications, offer process support, and recruiting operations reporting.
Partner with Talent Acquisition leadership to improve recruiter and coordinator capacity, operating discipline, candidate experience, hiring-manager partnership, and consistency across recruiting workflows.
Establish clear ownership and service standards across recruiting operations, including intake quality, scheduling, interview readiness, candidate handoffs, and offer-to-onboarding transitions.
Identify opportunities to simplify and strengthen Greenhouse and connected recruiting workflows in partnership with the Director, People Programs, Systems & Analytics and technical partners.
Support scalable recruiting programs, vendor management, executive recruiting operations, contingent recruiting processes, and other Talent Acquisition priorities as the business evolves.
Use recruiting and operational signals to surface bottlenecks, clarify tradeoffs, and recommend improvements to hiring velocity, quality, candidate experience, and team capacity.
Partnership with People Programs, Systems & Analytics
Partner with the Director, People Programs, Systems & Analytics to maintain one integrated roadmap across People Operations, Talent Acquisition Operations, People programs, systems, analytics, and AI.
Translate operational pain points and stakeholder needs into clear requirements, process improvements, system enhancements, reporting needs, and measurable outcomes.
Jointly define operating metrics, service-level expectations, data requirements, and success measures for employee and candidate lifecycle processes.
Ensure new systems, workflows, programs, and automation are operationally sound, documented, adopted, and supported after launch.
Partner on data quality, process governance, access controls, reporting definitions, and responsible use of automation and AI involving employee or candidate information.
Create a disciplined operating rhythm for prioritization, dependency management, risk review, decision-making, and communication across the People portfolio.
Cross-functional partnership and change
Partner closely with HRBPs, Recruiting, Finance, Legal, IT, AppEng, TechOps, Payroll, Workplace, Internal Communications, and external vendors to deliver reliable People and Talent processes.
Lead change adoption for operational changes, including stakeholder alignment, communications, training, readiness, issue management, and post-launch improvement.
Bring structure to ambiguous work, identify root causes, and make practical decisions that balance employee experience, candidate experience, compliance, speed, scalability, and cost.
Represent People Operations and Talent Acquisition Operations in cross-functional planning, business reviews, and executive discussions.
Build strong relationships with business leaders and managers so People processes are understood, usable, and aligned to business needs.
Qualifications
15+ years of experience in People Operations, HR Operations, Talent Operations, shared services, or a similarly complex People function, including 5 years leadership experience across both employee and candidate lifecycle operations.
Demonstrated success designing or scaling a global People Operations or Talent Acquisition Operations operating models at both small as well as medium-to-large sized companies.
Experience leading and developing teams across multiple operational disciplines, with a track record of creating clarity, accountability, and strong service delivery.
Strong understanding of employee lifecycle operations, recruiting operations, HR compliance, employee data, HR systems, recruiting systems, and cross-functional dependencies.
Experience with Greenhouse or an equivalent recruiting system, including workflows, approvals, reporting, integrations, or process improvement.
Experience improving operational controls, documentation, self-service, service delivery, data quality, and process consistency at scale.
Experience designing, managing, or improving integrations across HR systems and connected People tools to support reliable data flows and scalable operations.
Experience partnering effectively with Legal, Finance, IT, Payroll, HRBPs, Recruiting, and business leaders on sensitive or high-impact work.
Sound judgment when handling confidential employee and candidate information, compliance-related matters, escalations, and employee experience risks.
Strong program management, prioritization, change leadership, written communication, and executive communication skills.
Ability to use data and operational metrics to diagnose issues, set priorities, measure outcomes, and communicate recommendations.
Willingness to remain close enough to the work to understand process details, remove barriers, and personally solve complex problems when needed.
About You
You are a thoughtful, service-oriented People leader who combines operational discipline with empathy and care.
You create clarity in complex environments and are comfortable making decisions when ownership, process, or information is incomplete.
You see the connections between People Operations, Talent Acquisition, systems, data, compliance, and employee experience.
You are hands-on enough to understand how work gets done and strategic enough to build a model that scales.
You build trust through sound judgment, transparency, follow-through, and respect for confidential information.
You are collaborative and pragmatic, with a strong instinct for root-cause analysis and continuous improvement.
You care about creating consistent, equitable, and people-centered experiences for employees, candidates, managers, and internal partners.
What Success Looks Like
People Operations and Talent Acquisition Operations have clear ownership, service standards, escalation paths, and operating rhythms.
Employees, candidates, managers, HRBPs, and business leaders experience more consistent, responsive, and equitable support.
Core employee and candidate lifecycle processes are documented, measurable, scalable, and supported by appropriate controls and self-service resources.
People Operations and Talent Acquisition Operations teams are engaged, capable, and organized around the highest-value work.
Greenhouse and connected workflows support a reliable, efficient, and high-quality recruiting experience in partnership with the People systems function.
The People team has a clear, integrated roadmap across operational execution, programs, systems, analytics, and AI, with well-managed dependencies and decisions.
Operational risks, data-quality issues, manual work, and process fragmentation are identified early and reduced over time.
People leaders and business partners trust the function to deliver practical solutions, communicate clearly, and follow through on commitments.
Pay
Target pay ranges based on Geographic Zones* for Level M4:
Zone 1:
San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle
- $191,800 - $263,670**
Zone 2:
Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago -
$172,600 - $237,270*
Zone 3:
All other US locations -
$163,000 - $224,070**
All Zones Inclusive of a 15% Bonus Target
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with candidate needs. Exact compensation may vary based on skills, experience, and location. Restricted Stock Units, health, vision, dental, and mental health benefits are provided in addition to salary.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @
launchdarkly.com
email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.
Location: Remote - US Central
About the Job:
We are looking for a talented Senior Solutions Engineer at LaunchDarkly, you will be a trusted technical advisor to our largest and most important Enterprise prospects and customers. This role is a critical part of the Enterprise sales strategy at LaunchDarkly, serving as a trusted technical advisor to sales working to both land new customers and expand existing customers. The ideal candidate will have deep expertise in supporting multiple verticals. An ideal candidate is curious, excels in active listening, quickly and effectively builds custom demos and solutions, and demonstrates profound technical expertise with a customer-centric focus.
Responsibilities:
Drive technical discovery, architecture design, and PoC implementation throughout the pre-sales lifecycle.
Partner with Account Executives and Customer Success Managers to craft compelling technical value propositions.
Deliver high-impact demonstrations, workshops, and proposals tailored to C-level and technical stakeholders.
Cultivate trust and credibility with customers, identifying technical champions and positioning as a strategic advisor.
Liaise between customers and internal Product and Engineering teams to relay feedback and influence product roadmap.
Lead cross-regional technical initiatives and enhance SE tools, processes, and frameworks for global scalability.
Mentor junior team members, foster technical excellence, and share industry best practices across the SE team.
Maintain expert-level knowledge of LaunchDarkly’s platform, integrations, industry trends, and emerging technologies.
Respond to RFPs, and manage technical environments to support enterprise sales motions.
Translate complex client requirements into scalable, sustainable, and technically sound solutions.
Represent LaunchDarkly at industry events and customer engagements through travel as needed.
Qualifications:
8+ years of experience in a solutions engineering, sales engineering, or systems architecture customer-facing role.
Experience in areas such as the SDLC, cloud architecture, or DevOps.
Extensive knowledge of cloud platforms, expertise in at least one (e.g., AWS, Azure & Google Cloud).
Demonstrated excellence in leading & documenting a proof of concept and building technical & deal champions.
Excellent communication and presentation skills. Demonstrated history of presenting thought leadership to the broader industry.
Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field (or equivalent experience).
Experience with security and compliance frameworks PII, PCI, HIPAA, is a bonus
Specific Requirements:
50% travel required
Pay:
Target pay ranges based on Geographic Zones* for Level 4:
Zone 1:
San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle
-
$214,800
- $295,350
**
Zone 2:
Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $193,400
- $265,870
**
Zone 3:
All other US locations - $182,600
- $251,020*
*
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.
*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at
hr@launchdarkly.com
.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from
@LaunchDarkly
.com email addresses or via LinkedIn from "Verified Recruiter" accounts.
Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Lead and develop a senior Cloud Engineering team, providing clear expectations, coaching, feedback, performance management, and career-development support. Own the operational health of LaunchDarkly’s cloud infrastructure, including incident response, on-call health, service-level objectives, resilience, and disaster recovery.
Design, implement, test, and operate production services and APIs. Lead projects or meaningful components of projects from problem definition through deployment and iteration.
Location: Remote - US
Staff Engineer
About LaunchDarkly Engineering
LaunchDarkly helps engineering organizations ship software and AI with speed, safety, and control. Our platform gives teams the confidence to release gradually, target experiences to the right audiences, learn through experimentation, understand what is happening in production, and respond quickly when risk appears.
Our engineers build the systems, services, SDKs, developer tools, cloud infrastructure, and product experiences that make this possible. The work spans high-scale distributed systems, reliable data and event pipelines, intuitive enterprise workflows, and AI-powered capabilities that help teams manage the next generation of software delivery.
LaunchDarkly’s SDKs are used in systems that perform trillions of feature flag evaluations each day, giving our engineering work a direct connection to the reliability and customer experience of software around the world. As the company grows, we are expanding beyond traditional feature management into experimentation, observability, and AgentControl—helping customers control more of the software and AI lifecycle. That creates an unusually broad set of technical challenges, visible customer impact, and room for engineers to shape what comes next.
We believe in the power of teams. We work with humility, openness, curiosity, and care; we value clear communication, thoughtful technical judgment, inclusive collaboration, and a strong sense of ownership. We encourage people to apply even when they do not meet every qualification listed below. We are interested in the experience, perspective, and potential you would bring to the role.
About the role
Staff scope at LaunchDarkly is defined by impact rather than title alone. The specific domain may include platform infrastructure, APIs, SDKs, data systems, observability, experimentation, feature management, or AI/agent capabilities.
As a Staff Engineer at LaunchDarkly, you will provide technical leadership beyond a single team. You will help define direction for important systems or product areas, guide complex initiatives, and create leverage by enabling other engineers to make better decisions and deliver with confidence.
Staff Engineers at LaunchDarkly are trusted for their judgment, influence, and ability to connect customer needs, business goals, product strategy, and technical execution. You may lead architecture across multiple teams, establish durable patterns, improve developer effectiveness, or help the organization navigate a significant change in technology or product direction.
This is an individual contributor role. You will lead through expertise, communication, and influence rather than through direct people management.
What you’ll do
Set technical direction for complex, high-impact systems, products, or cross-team initiatives.
Lead architecture and design work that improves scalability, performance, reliability, security, operability, and developer experience.
Clarify ambiguous problems, identify the highest-leverage opportunities, and help teams make timely, well-informed decisions.
Partner with Product, Design, Engineering Managers, and senior leaders to connect technical investments to customer and business outcomes.
Influence teams outside your immediate area through strong technical proposals, inclusive decision-making, and clear communication.
Improve engineering effectiveness through reusable patterns, paved paths, documentation, mentoring, and thoughtful process improvements.
Contribute directly to critical projects when hands-on technical work is the best way to create leverage.
Represent customer needs and production realities in technical and product discussions.
Develop other engineers through mentorship, feedback, and opportunities to grow their scope.
Qualifications
This level of expertise is typically found in engineers with 10+ years of relevant industry experience.
Deep understanding of event-driven architectures, streaming protocols (e.g., Server-Sent Events, WebSockets), and stateful connection management at scale.
Expertise in Go, Java, Rust or similar systems programming languages. (We use Go and a little bit of Rust.)
Significant experience delivering and operating production software, including systems or products with meaningful scale, complexity, or reliability requirements.
Demonstrated technical leadership across team or organizational boundaries, without relying on formal authority.
Experience making architecture and design decisions for complex systems and communicating the tradeoffs clearly.
A track record of turning ambiguous, high-impact problems into aligned plans and shipped outcomes.
Strong understanding of software quality, observability, operational health, security, and sustainable delivery practices.
Ability to balance long-term technical direction with pragmatic, incremental execution.
A collaborative leadership style grounded in curiosity, inclusion, clear communication, and respect for different perspectives.
Pay:
Target pay ranges based on Geographic Zones* for Level 5:
Zone 1:
San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle
- $214,800 - $295,350**
Zone 2:
Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago -
$193,400 - $265,870**
Zone 3:
All other US locations -
$182,600 - $251,0202**
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.
*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at
hr@launchdarkly.com
.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @
launchdarkly.com
email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Location: Remote - US
Senior Backend Engineer
About LaunchDarkly Engineering
LaunchDarkly helps engineering organizations
ship software and AI with speed,
safety, and control. Our platform gives teams the confidence to release gradually, target experiences to the right audiences, learn through experimentation, understand what is happening in production, and respond quickly when risk appears.
Our engineers build the systems, services, SDKs, developer tools, cloud infrastructure, and product experiences that make this possible. The work spans high-scale distributed systems, reliable data and event pipelines, intuitive enterprise workflows, and AI-powered capabilities that help teams manage the next generation of software delivery.
LaunchDarkly’s SDKs are used in systems that perform trillions of feature flag evaluations each day, giving our engineering work a direct connection to the reliability and customer experience of software around the world. As the company grows, we are expanding beyond traditional feature management into experimentation, observability, and AgentControl—helping customers control more of the software and AI lifecycle. That creates an unusually broad set of technical challenges, visible customer impact, and room for engineers to shape what comes next.
We believe in the power of teams. We work with humility, openness, curiosity, and care; we value clear communication, thoughtful technical judgment, inclusive collaboration, and a strong sense of ownership. We encourage people to apply even when they do not meet every qualification listed below. We are interested in the experience, perspective, and potential you would bring to the role.
About the role
We have multiple backend engineering roles open on various teams. The specific level, scope, and technical focus will be aligned to the opportunity and the candidate’s experience. Experience with cloud platforms, distributed systems, developer tools, SDK engineering, data infrastructure, observability, or AI/agent systems may be relevant for some teams.
Candidates may be considered for opportunities across product engineering, core engineering, feature management, observability, experimentation, data platform, cloud infrastructure, SDKs, and AI/agent product areas, depending on experience, interests, and business need.
As a Senior Backend Engineer at LaunchDarkly, you will design, build, and operate the services that power reliable software delivery for our customers. You may work on APIs, distributed systems, configuration and event pipelines, data services, SDK-related infrastructure, platform capabilities, or backend systems supporting our product experiences.
You will take ownership of complex, high-impact work from problem definition through production and iteration. You will partner with Product, Design, Staff Engineers, Engineering Managers, and adjacent teams to turn customer and business needs into simple, scalable solutions. Your work will influence technical direction within your team and, where appropriate, across team boundaries.
What you’ll do
Lead the design and delivery of large or ambiguous backend projects, breaking them into clear milestones and creating alignment with partners.
Design, implement, test, and operate production services and APIs that are scalable, secure, observable, and maintainable.
Make and communicate thoughtful tradeoffs across scalability, performance, reliability, security, maintainability, cost, and delivery speed.
Identify architectural risks, performance bottlenecks, operational gaps, and sources of technical friction; then drive durable improvements.
Improve the observability and operability of the systems you own, including metrics, logs, traces, alerting, service-level objectives, and incident follow-through.
Collaborate with Product, Design, Support, Customer Success, and other engineering teams to understand needs and deliver measurable customer outcomes.
Influence technical direction through design documents, architecture discussions, code reviews, and clear written and verbal communication.
Mentor engineers, raise the quality of technical decision-making, and contribute to a culture of inclusive collaboration and continuous improvement.
Participate in production support and incident response with calm ownership, turning operational lessons into lasting improvements.
Help evolve engineering practices, reusable patterns, and developer experiences that make other teams more effective.
Qualifications
7+ years of experience building and operating production software, with a track record of delivering meaningful customer or business impact.
Strong software engineering fundamentals, including data structures, algorithms, testing, debugging, API design, and distributed-systems concepts.
Deep experience with a backend language such as Go, Python, Rust, or an equivalent language.
(Most of our teams use Go)
Experience designing systems that must remain reliable, observable, secure, and maintainable as usage, complexity, and team ownership grow.
Demonstrated ability to lead technical projects with ambiguous requirements, multiple stakeholders, or cross-team dependencies.
Sound judgment when evaluating architecture, technology choices, operational risk, and short- versus long-term tradeoffs.
Ability to explain complex technical decisions clearly and build alignment with technical and non-technical partners.
Experience mentoring engineers and strengthening team practices through feedback, documentation, pairing, or technical leadership.
A strong sense of ownership for production outcomes and downstream customer impact.
Comfort learning unfamiliar systems and navigating changing priorities with curiosity and a collaborative mindset.
Pay:
Target pay ranges based on Geographic Zones* for Level 4:
Zone 1:
San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle
- $191,800 - $263,670**
Zone 2:
Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago -
$172,600 - $237,270*
Zone 3:
All other US locations -
$
163,000 - $224,070
**
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.
*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at
hr@launchdarkly.com
.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @
launchdarkly.com
email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Location: Remote - US
Backend Engineer
About LaunchDarkly Engineering
LaunchDarkly helps engineering organizations
ship software and AI with speed,
safety, and control. Our platform gives teams the confidence to release gradually, target experiences to the right audiences, learn through experimentation, understand what is happening in production, and respond quickly when risk appears.
Our engineers build the systems, services, SDKs, developer tools, cloud infrastructure, and product experiences that make this possible. The work spans high-scale distributed systems, reliable data and event pipelines, intuitive enterprise workflows, and AI-powered capabilities that help teams manage the next generation of software delivery.
LaunchDarkly’s SDKs are used in systems that perform trillions of feature flag evaluations each day, giving our engineering work a direct connection to the reliability and customer experience of software around the world. As the company grows, we are expanding beyond traditional feature management into experimentation, observability, and AgentControl—helping customers control more of the software and AI lifecycle. That creates an unusually broad set of technical challenges, visible customer impact, and room for engineers to shape what comes next.
We believe in the power of teams. We work with humility, openness, curiosity, and care; we value clear communication, thoughtful technical judgment, inclusive collaboration, and a strong sense of ownership. We encourage people to apply even when they do not meet every qualification listed below. We are interested in the experience, perspective, and potential you would bring to the role.
About the role
We have multiple backend engineering roles open on various teams. The specific level, scope, and technical focus will be aligned to the opportunity and the candidate’s experience. Experience with cloud platforms, distributed systems, developer tools, SDK engineering, data infrastructure, observability, or AI/agent systems may be relevant for some teams.
As a Backend Engineer at LaunchDarkly, you will design, build, and operate the services that power reliable software delivery for our customers. You may work on APIs, distributed systems, configuration and event pipelines, data services, SDK-related infrastructure, platform capabilities, or backend systems supporting our product experiences.
You will work with experienced engineers, Product, Design, and partner teams to turn customer and business needs into simple, scalable solutions. You will have the opportunity to own work from early design through production, learn from real customer impact, and contribute to systems that operate at meaningful scale.
What you’ll do
Design, implement, test, and operate production services and APIs.
Lead projects or meaningful components of projects from problem definition through deployment and iteration.
Make thoughtful tradeoffs across scalability, performance, reliability, security, maintainability, and delivery speed.
Improve the observability and operability of the systems you own, including metrics, logs, traces, alerting, and incident learnings.
Collaborate with Product, Design, Support, Customer Success, and other engineering teams to understand needs and deliver useful outcomes.
Participate in technical design discussions and code reviews, sharing constructive feedback and learning from teammates.
Investigate production issues calmly and help turn operational lessons into lasting improvements.
Contribute to a culture of inclusive collaboration, continuous improvement, and high-quality engineering.
Qualifications
5+ years of experience building and operating production software in a professional environment, or equivalent demonstrable experience.
Strong software engineering fundamentals, including data structures, algorithms, testing, debugging, and API design.
Experience with a backend language such as Go, Python, Rust, or an equivalent language.
(Most of our teams use Go)
Experience designing or contributing to services that need to be reliable, observable, and maintainable as usage grows.
Ability to explain technical decisions and tradeoffs clearly to both technical and non-technical partners.
A collaborative approach and a sense of ownership for both your work and its downstream customer impact.
Comfort learning unfamiliar systems and working through ambiguous problems.
Pay:
Target pay ranges based on Geographic Zones* for Level 3:
Zone 1:
San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle
- $171,200 - $235,400**
Zone 2:
Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago -
$154,100 - $211,860 **
Zone 3:
All other US locations -
$
145,500 - $200,090
**
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.
*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at
hr@launchdarkly.com
.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @
launchdarkly.com
email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Location: Remote - US West
About the Job:
We are looking for a talented Senior Solutions Engineer at LaunchDarkly, you will be a trusted technical advisor to our largest and most important Enterprise prospects and customers. This role is a critical part of the Enterprise sales strategy at LaunchDarkly, serving as a trusted technical advisor to sales working to both land new customers and expand existing customers. The ideal candidate will have deep expertise in supporting multiple verticals. An ideal candidate is curious, excels in active listening, quickly and effectively builds custom demos and solutions, and demonstrates profound technical expertise with a customer-centric focus.
Responsibilities:
Drive technical discovery, architecture design, and PoC implementation throughout the pre-sales lifecycle.
Partner with Account Executives and Customer Success Managers to craft compelling technical value propositions.
Deliver high-impact demonstrations, workshops, and proposals tailored to C-level and technical stakeholders.
Cultivate trust and credibility with customers, identifying technical champions and positioning as a strategic advisor.
Liaise between customers and internal Product and Engineering teams to relay feedback and influence product roadmap.
Lead cross-regional technical initiatives and enhance SE tools, processes, and frameworks for global scalability.
Mentor junior team members, foster technical excellence, and share industry best practices across the SE team.
Maintain expert-level knowledge of LaunchDarkly’s platform, integrations, industry trends, and emerging technologies.
Respond to RFPs, and manage technical environments to support enterprise sales motions.
Translate complex client requirements into scalable, sustainable, and technically sound solutions.
Represent LaunchDarkly at industry events and customer engagements through travel as needed.
Qualifications:
8+ years of experience in a solutions engineering, sales engineering, or systems architecture customer-facing role.
Experience in areas such as the SDLC, cloud architecture, or DevOps.
Extensive knowledge of cloud platforms, expertise in at least one (e.g., AWS, Azure & Google Cloud).
Demonstrated excellence in leading & documenting a proof of concept and building technical & deal champions.
Excellent communication and presentation skills. Demonstrated history of presenting thought leadership to the broader industry.
Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field (or equivalent experience).
Experience with security and compliance frameworks PII, PCI, HIPAA, is a bonus
Specific Requirements:
50% travel required
Pay:
Target pay ranges based on Geographic Zones* for Level 3:
Zone 1:
San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle
-
$171,200
- $235,400
**
Zone 2:
Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $154,100
- $211,860
**
Zone 3:
All other US locations - $145,500
- $200,090
*
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.
*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at
hr@launchdarkly.com
.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from
@LaunchDarkly
.com email addresses or via LinkedIn from "Verified Recruiter" accounts.
Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Location: Hybrid - EMEA
About the Job:
We are looking for a talented Senior Solutions Engineer at LaunchDarkly, you will be a trusted technical advisor to our largest and most important Enterprise prospects and customers. This role is a critical part of the Enterprise sales strategy at LaunchDarkly, serving as a trusted technical advisor to sales working to both land new customers and expand existing customers. The ideal candidate will have deep expertise in supporting multiple verticals. An ideal candidate is curious, excels in active listening, quickly and effectively builds custom demos and solutions, and demonstrates profound technical expertise with a customer-centric focus.
Responsibilities:
Drive technical discovery, architecture design, and PoC implementation throughout the pre-sales lifecycle.
Partner with Account Executives and Customer Success Managers to craft compelling technical value propositions.
Deliver high-impact demonstrations, workshops, and proposals tailored to C-level and technical stakeholders.
Cultivate trust and credibility with customers, identifying technical champions and positioning as a strategic advisor.
Liaise between customers and internal Product and Engineering teams to relay feedback and influence product roadmap.
Lead cross-regional technical initiatives and enhance SE tools, processes, and frameworks for global scalability.
Mentor junior team members, foster technical excellence, and share industry best practices across the SE team.
Maintain expert-level knowledge of LaunchDarkly’s platform, integrations, industry trends, and emerging technologies.
Respond to RFPs, and manage technical environments to support enterprise sales motions.
Translate complex client requirements into scalable, sustainable, and technically sound solutions.
Represent LaunchDarkly at industry events and customer engagements through travel as needed.
Qualifications:
8+ years of experience in a solutions engineering, sales engineering, or systems architecture customer-facing role.
Experience in areas such as the SDLC, cloud architecture, or DevOps.
Extensive knowledge of cloud platforms, expertise in at least one (e.g., AWS, Azure & Google Cloud).
Demonstrated excellence in leading & documenting a proof of concept and building technical & deal champions.
Excellent communication and presentation skills. Demonstrated history of presenting thought leadership to the broader industry.
Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field (or equivalent experience).
Experience with security and compliance frameworks PII, PCI, HIPAA, is a bonus
Travel & On-Site Engagement:
Up to 35% travel, primarily across EMEA, for customer workshops, deal closings, and industry events
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @
launchdarkly.com
email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Location: Remote - US
About the Job:
We’re looking for an Engineering Manager to lead LaunchDarkly’s Cloud Engineering team, the team responsible for the foundational infrastructure our products and engineering teams depend on.
Cloud Engineering owns LaunchDarkly’s AWS accounts and networking, multi-region Kubernetes infrastructure, Terraform and GitOps workflows, CockroachDB operations, disaster-recovery capabilities, and FedRAMP infrastructure posture. The team is small, senior, and recently rebuilt. This is a frontline leadership role for a manager who treats operational health as a top priority, leads calmly through incidents, and creates leverage through software, automation, and reliable paved paths.
In your first year, you’ll lead a marquee infrastructure insourcing program from planning through completion. The program’s cost savings will help fund additional team growth, giving you the opportunity to deliver meaningful business impact while strengthening the infrastructure behind LaunchDarkly’s next stage of scale.
This role combines people leadership, operational ownership, and technical judgment. You do not need to be the most senior individual contributor in the room, but you should be comfortable partnering with experienced engineers, guiding tradeoffs, and creating an environment where the team can do its best work.
Responsibilities:
Lead and develop a senior Cloud Engineering team, providing clear expectations, coaching, feedback, performance management, and career-development support.
Own the operational health of LaunchDarkly’s cloud infrastructure, including incident response, on-call health, service-level objectives, resilience, and disaster recovery.
Launch and deliver a multi-quarter infrastructure insourcing program, including sequencing work, managing dependencies, communicating milestones, and ensuring a successful transition.
Guide technical priorities and tradeoffs across AWS infrastructure, networking, multi-region Kubernetes, infrastructure as code, GitOps, datastore operations, and compliance-related infrastructure.
Build leverage through software, automation, and paved paths that help product engineering teams use infrastructure safely and independently.
Support migrations by providing guidance, patterns, and enablement while maintaining clear ownership boundaries with partner teams.
Establish team norms for effective AI-assisted engineering and identify opportunities to reduce operational toil through AI and automation.
Maintain team health and continuity through change, fostering an inclusive, collaborative, and accountable environment.
Partner with Service Frameworks, Core Platform, Revenue Platform, Data Platform, and product engineering teams on shared infrastructure priorities and cross-team dependencies.
Communicate roadmaps, operational risks, investment needs, and progress clearly to engineering leadership and cross-functional stakeholders.
Participate in hiring and team planning as the organization grows.
Qualifications:
2+ years of experience managing an infrastructure, platform engineering, or site reliability engineering team at a product company, including people management of an on-call team.
Demonstrated ownership of incident response, on-call health, and service-level objective frameworks for critical production systems.
Experience leading at least one multi-quarter infrastructure migration or insourcing program from planning through completion.
Technical fluency with AWS, Kubernetes, and infrastructure-as-code practices, with the judgment to guide discussions and tradeoffs with senior engineers.
Experience taking over an established team and maintaining engagement, performance, and retention through a leadership transition.
A clear point of view on team norms and practices for AI-assisted engineering.
Strong written and verbal communication skills, with the ability to explain technical and operational priorities to a range of audiences.
A thoughtful, calm, and accountable leadership approach, particularly during incidents and periods of change.
Nice to Haves
Experience with vendor negotiations or cloud cost management.
Experience supporting FedRAMP or other compliance-related infrastructure and operations.
Experience operating large-scale datastores or OLAP systems.
Experience growing a team through funded expansion.
Pay:
Target pay ranges based on Geographic Zones* for Level M2:
Zone 1:
San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle
- $191,800 - $263,670**
Zone 2:
Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago -
$172,600 - $237,270**
Zone 3:
All other US locations -
$163,000 - $224,070**
All Zones Inclusive of a 10% Bonus Target
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.
*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at
hr@launchdarkly.com
.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @
launchdarkly.com
email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Location: India
About the Job:
As a Senior Revenue Accountant at LaunchDarkly, you will play a critical role in ensuring that revenue is recognized accurately and in accordance with US GAAP and ASC 606, while leaning heavily into AI-driven automation to enhance process efficiency and scalability. You will own revenue-related tasks for month end close procedures and partner closely with cross functional teams (like Sales, Deal Desk, Legal) to review customer contracts and non-standard terms. You will also assist with external audits, preparing ad hoc analyses, and be a key point of contact for all revenue recognition activities. This role is ideal for a revenue accounting professional who enjoys working in a fast-paced environment where you can have a direct impact.
Responsibilities:
Support the monthly revenue close process, including preparation of revenue-related journal entries, reconciliations, and supporting schedules, to ensure timely and accurate revenue recognition
Perform ASC 606 contract reviews for new and existing customer arrangements and document appropriate revenue recognition conclusions
Evaluate complex or non-standard contract terms, including usage-based pricing, committed spend, minimum commitments, credits, discounts, contract modifications, renewals, and other commercial arrangements
Maintain and reconcile revenue schedules across revenue, accounts receivable, deferred revenue, unbilled receivables, and customer credits
Develop and maintain revenue accounting workbooks, rollforwards, and supporting documentation that provide clear audit trails from customer contracts and usage data through the general ledger
Partner with Sales, Legal, Deal Desk, and Finance on new products, pricing models, contract structures, and commercial terms to identify potential accounting implications
Support the accounting assessment and operationalization of new products and SKUs, including determining appropriate revenue recognition treatment, sales tax treatment, and ensuring required accounting data is captured
Support external audits by preparing revenue schedules, contract samples, reconciliations, and responses to auditor inquiries
Identify opportunities to improve and automate revenue accounting processes, controls, reconciliations, and reporting
Partner with system administrators and cross-functional teams to improve the integration and data flow among CRM, billing, usage, and ERP systems
Support development of scalable revenue accounting policies and procedures as the company and its product offerings evolve
Qualifications:
Bachelor's degree in Accounting, Finance, or a related field
8+ years of relevant accounting experience, including meaningful experience with SaaS revenue recognition
CPA or equivalent is a must
Experience in public accounting is a must. Big 4 preferred.
Strong working knowledge of US GAAP and ASC 606 and experience evaluating customer contracts and revenue arrangements.
Experience with SaaS, cloud infrastructure, AI, technology, or other consumption-based business models strongly preferred
Experience working with large datasets and reconciling information across multiple systems
Experience with NetSuite, Salesforce or another major ERP and CRM systems preferred
Advanced Excel/Google Sheets skills
Strong analytical and problem-solving skills with exceptional attention to detail
Ability to operate effectively in a fast-paced environment where products, systems, and processes continue to evolve
Strong communication skills and ability to translate technical accounting requirements into practical guidance for non-accounting stakeholders
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from
@LaunchDarkly
.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Hybrid - Boston
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УдалённоseniorRemote - US
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