Software Support Engineer (L2)

Location: Intellias Meet your recruiter Viktoriia Borsuk viktoriia.borsuk@intellias.com https://www.linkedin.com... Vacancy details ITSM Support Engineer Strong Middle Ukraine Remote APPLY NOW REFER A FRIEND Let’s connect people globally! With a first-class team of engineers, Intellias provides and supports top-level services in the telecom sector all over the world. Join in and be among those who create the future of communications! What project we have for you Our client, a leading software and services provider for communications and media companies, is establishing the Support and Maintenance team for newly launched project in Ukraine, so looking for strong and motivated support personnel with experience in operating high-performing, scalable, enterprise-grade applications and frameworks (On-prem OpenShift, Kubernetes, HBase, Kafka). You will be part of a talented software engineering team that is servicing the next generation of our product using micro services technology stack. Take responsibility on operations and support of Production BSS (Telecom Billing, rating, ordering, PCRF, network provisioning, IVR, Product catalog and API) IT project in ensuring the Maintenance and services operations SLA. Ensure solution meets customer business and technical needs by leveraging out clients IT assets and best practices while considering IT strategic goals. What you will do In one sentence: Responsible to monitor perform ticket analysis, service interruption analysis, timely resolution or the incidents, failures and to minimize business impact by providing and developing work arounds. Responsibilities: Troubleshoot and resolve application issues, implementing work arounds and proactive measures to prevent future occurrences. Participate in on-call rotations and provide timely incident response and resolution. Perform ticket analysis, service interruption analysis. Ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude. Analyze and fix order fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities What you need for this Critical Experience: Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience). Familiarity with Business Support System (BSS)  (billing, telecom billing, CRM, telecom CRM, ordering, logical inventory, product catalog – some of these modules experience is needed, and understanding how they are linked together) Technical Skills of Rest API Proficiency in scripting languages such as Shell, Python or Bash. Familiarity with containerization tools like Docker and container orchestration tools like Kubernetes. Must have experience of working with microservices. Experience with monitoring and logging tools (e.g., Prometheus, ELK stack, Grafana). Practical experience with NoSQL databases, such as Couchbase and HBase. Hands-on expertise in PostgreSQL Practical experience with Unix / Linux Scripting Proficiency in English communication, both written and verbal. Requirements: 4+ years of experience Willing to work in shifts and weekend support model. Strong problem-solving skills and the ability to work effectively in fast-paced environments. Must have the ability to see the full End to End picture, including impact on the customer. Will be a plus: Familiarity with Fuse, Camel, and Spring Boot is a plus. Knowledge of REACT and Redux is considered an added advantage. Proficiency in Core Java and Java scripting. Knowledge of API Man. Knowledge of  Diameter Protocol is a plus. What it’s like to work at Intellias At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth. We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law. We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success. Skills BSS Docker/Kubernetes Grafana Linux NoSQL PostgreSQL Prometheus REST