Solutions Architect

Location: London, United Kingdom; Dublin 2, Ireland Workplace: fully TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact? As a Solutions Architect, you will provide specialist architecture expertise for TeamViewer’s most strategic and technically complex customer engagements. Working across pre-sales and post-sales motions, you will help customers design, integrate, and scale TeamViewer solutions while supporting the broader field organization through reusable architecture patterns, technical leadership, and best practices. Responsibilities Serve as a subject matter expert for TeamViewer’s Digital Employee Experience (DEX) portfolio and related enterprise technologies Lead architecture discovery and workshops to understand customer environments, objectives, requirements, dependencies, and risks Design enterprise-scale DEX architectures and integrations that align TeamViewer capabilities with customers’ digital workplace and IT strategies Provide specialist architecture guidance for complex pre-sales and post-sales engagements, including custom use cases, technical validation, migration planning, architecture reviews, and executive presentations Partner with Solutions Engineers, Technical Account Managers, Customer Success, Professional Services, Product, and Engineering to drive successful customer outcomes Identify technical risks and solution gaps early and provide clear, actionable recommendations Create reusable reference architectures, solution patterns, technical blueprints, and best-practice guidance Act as a conduit between the field and Product by consolidating customer needs, emerging use cases, solution gaps, and technical feedback to help inform product direction Requirements Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent professional experience Experience in solution architecture, solutions engineering, technical consulting, enterprise architecture, or a comparable customer-facing technical role Strong understanding of DEX, enterprise IT operations, endpoint management, workplace analytics, automation, and remediation Experience working with large or complex enterprise customers and leading technical discovery, architecture workshops, or design reviews Hands-on experience with enterprise integrations, APIs, scripting, cloud technologies, identity, security, and data flows Experience with Microsoft endpoint and identity technologies, ITSM platforms, or adjacent digital workplace technologies Ability to design and communicate scalable architectures and translate complex requirements and custom use cases into practical recommendations for senior technical and business stakeholders Strong communication, presentation, facilitation, documentation, and cross-functional collaboration skills Experience with TeamViewer DEX, Nexthink, Lakeside, or comparable DEX technologies is preferred Willingness to travel up to 50% across the UKI region and, when required, internationally What we offer Onsite Onboarding in our HQ office for an optimal start Great compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews Premiums for the private pension plan ( BAV ) up to the maximum amount are topped up by TeamViewer Public transport friendly offices Option to lease an e-bike (Germany only) Special terms for local gyms Access to Corporate Benefits platform with many discounts Regular Team events and company-wide celebrations Open door policy , no dress code rules, frequent all Hands and Leadership Lunches Hybrid and Flexible work time Work From Abroad Program allowing up to 40 days of work outside your contracting country We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us! TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race. If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.