Professional Services Consultant, Zero Trust

Location: Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Austin, TX New York, NY Washington DC San Francisco Bay Area About the role: Cloudflare provides consultative and hands-on-keyboard implementation and migration services for enterprise customers. As a Senior Zero Trust Consultant within Professional Services, you are a senior individual contributor in the post-sales landscape, responsible for the technical execution of our most complex Zero Trust / SASE solutions and for guiding our customers to get the most value possible from their Cloudflare investment. You are a technical leader in the room — trusted to own the hardest engagements end to end, unblock escalations, and set the standard for how the practice delivers. You are a security and networking specialist with deep, hands-on experience across ZTNA, Secure Web Gateway, DNS filtering, Data Loss Prevention, CASB, Remote Browser Isolation, Cloud Email Security, and the identity and network on-ramps that tie a SASE architecture together. You are equally comfortable designing an architecture, configuring it hands-on-keyboard (including as code), troubleshooting a packet capture, and explaining the outcome to a customer's security leadership. This position has working hours Monday to Friday, 09:00–18:00. Occasionally we support customers over weekends for specific changes that must be done outside their business hours. Less than 15% of travel is expected. Work is performed in English; fluency in Spanish or Portuguese is a strong advantage. Responsibilities: Plan and deliver timely and organized services for customers, ensure customers see the full value in Cloudflare’s products and advice on product best practices. Gather business and technical requirements, use cases and any other information required to build, migrate and deliver a solution on behalf of the customer and transition the Cloudflare working environment to the customer. Produce a Solution Design, HLD, LLD, databuilds, procedures, scripts, test plans, drawings, deployment plan, migration plan, as-builts, and any other artifacts necessary to deliver the solution and transition smoothly into the customer’s technical teams. Implement changes on behalf of the customer in the Cloudflare environment following the customer's change-management process. Provide guidance to the customer to configure their CPEs and integration points (identity providers, endpoints/MDM, DNS, network on-ramps, SIEM). Troubleshoot implementation issues and collaborate with Customer Support, Engineering, and other teams to drive technical escalations to resolution. Contribute to the success of the organization through knowledge-sharing — internal and external documentation, technical Q&A, and iterating on best practices. Build operational assets such as templates, automation scripts, procedures, and workflows. Lead multi-workstream engagements and act as the senior technical owner for complex deployments; support pre-sales scoping and solution design; and mentor junior consultants, helping scale the practice through reusable intellectual property. Experience might include a combination of the skills below: 3+ years in a customer-facing technical implementation or onboarding team, security engineering team, security operations center, or other highly technical team, including 3+ years focused on Zero Trust / SASE. Strong command of the OSI model and core protocols: TCP/IP, TLS (including TLSv1.3 and mTLS), DNS, HTTP/2. Deep understanding of Zero Trust technologies: Zero Trust Network Access (ZTNA), Secure Web Gateway (SWG), Remote Browser Isolation (RBI), Data Loss Prevention (DLP), CASB, and Cloud Email Security. Deep understanding of internet and security technologies: forward and reverse proxies with content filtering & DLP, sandboxing, firewalls/NGFW, WAF, bot management, rate limiting, and SSL/IPsec & SSL/TLS VPN appliances and services. Modern identity: SSO via SAML and OIDC, SCIM user/group provisioning and deprovisioning, LDAP/Active Directory, MFA/FIDO2, and the role of the IdP — with hands-on experience on Microsoft Entra ID, Okta, or Ping. DNS in depth: DNS filtering, DoH/DoT, conditional forwarding / split-DNS, internal-zone resolution, and local domain fallback. Endpoints: software distribution and deployment across Windows, macOS, and Linux; Windows and Linux server administration; and client-endpoint troubleshooting across all three platforms. Networking troubleshooting: debugging network connectivity with standard tools (packet capture, DNS/HTTP tracing). Ability to manage a project, work to deadlines, and prioritize between competing demands. Work performed in English; fluency in Spanish or Portuguese is a strong advantage. Demonstrated technical experience (hands-on-keyboard) with: At the senior level we expect these to be hands-on-keyboard — configured, deployed, migrated, or troubleshot in production — not just understood conceptually. Experience working with Reverse & Forward proxies with Content Filtering & DLP technologies Software distribution & deployment in Microsoft, Mac and Linux environments Detailed working knowledge of web based security, network segmentation, security proxies,  Firewalls and NGFWs, SSL/IPSec and SSL/TLS VPN appliances & services, etc Integrating identity providers with enterprise applications end to end — SSO (SAML/OIDC) and SCIM provisioning, group/attribute mapping, and troubleshooting the IdP handshake. Windows & Linux Server system administration Windows, MacOS and Linux client endpoints troubleshooting Experience debugging Network connectivity issues using Network Troubleshooting Tools Preferred but not mandatory: Automation / Infrastructure-as-Code: Terraform (ideally the Cloudflare provider), REST APIs, Python/Bash scripting, Git, CI/CD, and policy-as-code. Cloud platforms: AWS / Azure / GCP networking — VPC/VNet, Security Groups / NSG / NACL, cloud-native DNS resolvers (Route 53 Inbound Endpoints, Azure Private DNS), cloud IAM, and deploying connectors in IaaS. SASE on-ramp networking: IPsec/GRE tunnel configuration, BGP, Anycast, network segmentation for Zero Trust, and SD-WAN / MPLS / WAN-optimization background. MDM software distribution (Intune, Jamf). Identity & directory tooling: Microsoft Active Directory, GPO, Entra ID, and Intune. Observability: log export (Logpush) and SIEM integration (Splunk, Microsoft Sentinel, Elastic, Chronicle); Digital Experience Monitoring (DEX). Frameworks & compliance: NIST Zero Trust Architecture; GDPR, DORA, NIS2, ISO 27001, PCI DSS, HIPAA, SOC 2 (FedRAMP if US-government work applies). Certifications: CISSP, CCSP, SC-300, AZ-500, AWS Security Specialty, CCNP/CCIE, CompTIA, or equivalent are a strong plus. Forensic certifications (GCFA, GCFE, GCIA, GCIH) are welcome but not central to this role. Emerging: familiarity with AI security / shadow-AI governance — AI-tool discovery and gating, and AI Gateway concepts. Application Deadline: January 26, 2027 Compensation Compensation may be adjusted depending on work location. For SF, SJ, and Bay Area Metro based hires: Estimated annual salary of $163,000 - $224,000 . For California - Remote, DC Metro, New York City, NY Metro: Estimated annual salary of $156,000 - $215,000 . For Colorado: Estimated annual salary of $142,000 - $195,000 . Estimated variable compensation target of $14,200 - $19,500 . This role is also eligible to earn variable compensation in accordance with Cloudflare's Sales Compensation Plan. Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.