Internal operations/ IT specialist - Healthcare

Location: Nicaragua; Ecuador; Honduras; Guatemala; El Salvador; Philippines We are seeking a tech-savvy Internal Operations / IT Specialist to support our growing Medical Staffing & Operations practice. The ideal candidate has hands-on experience with healthcare IT infrastructure and is confident in configuring EHR access, setting up client VOIP networks, and managing full-cycle technical onboarding with exceptional problem-solving skills and efficiency. Key Responsibilities EHR & Credentialing Setup: Guide clients through setting up user accounts, EHR credentials, and system access to ensure a seamless kickoff for new Virtual Assistants. VOIP & Phone Tree Configuration: Connect clients with phone systems, configure custom VOIP workflows, routing, and phone trees to fit clinic operations. Network & Security Setup: Configure VPN access, secure remote environments, and ensure HIPAA-aligned connection protocols. IT Onboarding & Technical Support: Serve as the primary technical point of contact during client/VA onboarding, troubleshooting login issues, softphone integration, and system setup in real time. Ongoing Troubleshooting: Promptly resolve hardware, software, and connectivity issues for internal operations and active client integrations. Requirements Experience: 2+ years of hands-on technical support or IT operations experience, ideally within a healthcare, staffing, or remote workforce setting. EHR/EMR Knowledge: Familiarity with popular electronic health record systems (e.g., Athenahealth, eClinicalWorks, Kareo, WebPT) and user permission structures. Telecom & Security Tech: Proven experience configuring cloud VOIP systems (e.g., RingCentral, Nextiva, Dialpad), VPNs, and user access management. Communication Skills: Clear, professional spoken and written English with a client-first attitude to explain technical steps to non-technical clinic managers. Problem-Solving: High attention to detail with the ability to independently diagnose and resolve connectivity and software setup roadblocks rapidly. Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour depending on skillset and experience. The schedule is Monday through Friday, 8am-5pm PST.