Business Support Specialist - Weekend Shift

Location: Lisbon Build with us Businesses deserve better from finance. Less friction, more freedom. Since 2004, Mollie has been on a mission to make payments and money management effortless for every business in Europe. Today, more than 250,000 companies trust our all-in-one platform to get paid, manage money and grow on their terms. Simple, scalable and built with real businesses in mind. We're one of Europe's fastest-growing fintechs, with 900+ Mollies across 12+ locations. Our people make this growth possible. We move fast, build with purpose and care deeply about our customers. Whether you're solving problems, building market-leading products or exploring how AI can make work smarter, you'll have the freedom to create and the trust to deliver. If you're ready to grow, shape the future of fintech and join an ambitious, high-performing team, this is the place for you. Your impact This is a critical, customer-obsessed role at the frontline of Mollie's mission. You'll be the first point of contact for our merchants, ensuring they get the excellent support they need to succeed and grow. Your impact is immediate: you help make our customers proud to work with us by providing outstanding, proactive service. You'll do more than just answer questions - you'll be the voice of the customer, using their feedback to drive real, innovative changes within Mollie. This role is about listening, solving problems fast, and making a direct contribution to the customer experience. Join a new and growing team in Lisbon to own the success of our growing merchant base. What you'll ship - Act as the first point of contact across live chat, email, and phone to resolve customer inquiries quickly and effectively. - Proactively advise customers on Mollie products that fit their activities and help boost their online and offline presence and revenue. - Contribute to improving the customer experience by providing actionable feedback and proposing innovative solutions to internal teams. - Listen closely to customer feedback and challenges to align our support efforts with Mollie's mission of being customer-obsessed. What you'll bring - Fluent in English. Any other language is nice to have. - Available to work fulltime, including weekend shifts in a hybrid setup (Please note that for the first 2 months, we require you to work from our office in Lisbon from 08:00-17:00 or 09:00-18:00 on weekdays). - At least 1 year of experience in (customer) support - Ability to easily adapt to changing environments and quickly grasp new information and processes. - A fast learner who can take on complex problems and rapidly find solutions. - An easy communicator with a knack for clarifying complex topics and maintaining a human connection. Grow your way At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms. You'll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step. No matter if you're aiming for promotion, exploring a different career path or building new skills, you'll be supported with the tools, trust and opportunities to grow your way. Unlock your full potential and join us to eliminate financial bureaucracy If you're excited by the idea of building what's next, for yourself and for thousands of businesses across Europe, we'd love to hear from you. Apply with your CV (in English) using the form below. Want a peek behind the scenes? Check out what life at Mollie https://jobs.mollie.com is really like. AI at Mollie We believe in Always Be Shipping, and AI https://jobs.mollie.com/ai-manifestobrings that philosophy to life across every team, every role, every day. AI is core to how we build. It helps us move faster, simplify work and make smarter decisions, creating real impact for the businesses we serve. We're looking for people who are excited to use AI to shape the future of finance with us.