CRM Software Engineer

Responsibilities: — Configure and customize Zoho CRM modules, layouts, forms, fields, profiles, roles, and permissions. — Develop and maintain custom functionality within Zoho CRM and related Zoho applications. — Implement business workflows, blueprints, automation, approval processes, and notifications. — Create custom reports, dashboards, KPIs, and analytics solutions. — Configure CRM environments based on established solution designs and implementation specifications. — Develop custom solutions using Zoho Deluge, JavaScript, REST APIs, Webhooks, SDKs, Custom Functions, and Serverless integrations. — Write, test, deploy, and support CRM scripts and automation. — Create reusable components and development standards for multiple company implementations. — Troubleshoot, optimize, and enhance existing CRM functionality. — Develop and maintain integrations between Zoho CRM and external systems including ERP platforms, financial applications, support platforms, marketing automation systems, eCommerce solutions, and third-party APIs. — Build API connections and middleware solutions. — Support data synchronization and workflow automation across platforms. — Assist with data migration projects from Salesforce, NetSuite CRM, Microsoft Dynamics, HubSpot, and legacy CRM platforms. — Perform data mapping, transformation, validation, and migration support. — Develop import and validation scripts to improve migration efficiency and data quality. — Troubleshoot CRM issues and provide technical support. — Monitor system performance and proactively address technical issues. — Participate in testing, deployment, and release management activities. — Maintain development, test, and production environments. — Support CRM upgrades and new feature deployments. Requirements: — Bachelor's degree in Computer Science, Software Engineering, Information Systems, or related technical field, or equivalent practical experience. — 4+ years of experience in CRM development, software engineering, or business systems development. — Hands-on experience configuring, customizing, and developing within enterprise CRM platforms, preferably Zoho CRM. — Experience with CRM platforms such as Zoho CRM, Salesforce, HubSpot, Sage Intacct, NetSuite CRM, or QuickBooks. — Strong experience developing and supporting REST API integrations and third-party system integrations. — Proficiency in Zoho Deluge scripting and workflow automation. — Strong knowledge of JavaScript, SQL, JSON, and XML. — Experience with CRM customization, workflow design, business process automation, and data migration. — Experience implementing, enhancing, or migrating CRM solutions. — Knowledge of integration architecture, data mapping, and system troubleshooting. — Experience with Zoho One ecosystem, including Zoho Flow, Zoho Creator, Zoho Analytics, and Zoho Desk, preferred. — Familiarity with Salesforce administration or development is a plus. — Experience using Git or other source control platforms. — Strong problem-solving and debugging skills with the ability to identify and resolve complex technical issues. — Detail-oriented with excellent documentation and organizational skills. — Ability to collaborate effectively with cross-functional teams, including Sales, Marketing, Customer Success, and Operations. — Strong time management skills with the ability to manage multiple priorities in a fast-paced environment. — Commitment to continuous learning and staying current with CRM, automation, and software development best practices. Benefits: — Not specified.