Junior/Intermediate Digital Content Author - OP02315-OS

Location: Santiago, Chile New opportunities in Chile, Santiago! 🟢 Dev.Pro is a US-based software development company helping tech companies build their products and grow their business. We’re remote-first, and we work with independent contractors in over 55 countries, so you’d be collaborating in a multicultural environment on some really interesting projects. We are seeking a Digital Content Author to build, update, and maintain customer-facing digital experiences (App and Web) for a major global brand. This role is focused on tactical content execution, quality assurance, and daily platform maintenance. Working closely with the Digital Content Operations Lead and US-based teams, you will transform design assets into functional digital content, troubleshoot routine authoring issues, and ensure all releases meet strict quality and governance standards. 🧩 Key responsibilities: Hands-On Execution: Build, update, and maintain customer-facing App/Web content in Contentful (or similar enterprise CMS) using approved Figma designs, assets, copy, and requirements. Campaign Delivery: Execute scheduled Experience Launches, daily content updates, planned marketing campaigns, and other assigned content requests accurately and on time. Validation & Troubleshooting: Validate authoring inputs, identify missing or inconsistent requirements, and flag blockers before execution. Troubleshoot routine authoring issues and escalate complex technical problems to the appropriate lead. Quality Assurance: Perform thorough content QA and peer reviews to ensure absolute accuracy, functionality, and consistency across all digital experiences. Release Management: Prepare content for release and support the publishing process, production validation, and live issue resolution. Governance & Documentation: Follow established content governance, source-of-truth guidelines, QA, and publishing standards. Maintain highly accurate Jira ticket updates, authoring status, and execution documentation. Cross-Functional Collaboration: Collaborate daily with the nearshore Content Lead, offshore teams, and the US-based Content Operations team to meet strict deadlines and quality expectations. 🟩 Ideal Experience & Qualifications: 1-3 years of hands-on experience authoring in Contentful or a comparable enterprise headless CMS. Strong working knowledge of digital content QA processes and peer review standards. Proficiency using design extraction tools (Figma) and project management/ticketing systems (Jira). Exceptional attention to detail and a strong commitment to accuracy in a high-volume environment. Ability to manage multiple concurrent deadlines and execute effectively under pressure. Strong communication skills with the ability to clearly flag issues and escalate blockers. Must be able to work on-site in Santiago City in Chile Interested? Find out more: 📋 How to Join Us 💻 LinkedIn Page 📈 Our website 💻 IG Page By submitting application, I've read and agree to the Dev.Pro Private Policy and Consent on Processing of Personal Data . I agree to have my Personal Data being stored and processed by Dev.Pro.