Unified Foundational Offers Strategy and Operations Lead

Responsibilities: — Lead the portfolio operating layer for Foundational Offers across enterprise and mission-critical services. — Establish a common portfolio taxonomy and revenue-attribution framework to unify offer leaders, Finance, and delivery teams. — Own the integrated demand and capacity model across support, customer success, and engineering. — Analyze how AI deflection and autonomous resolution impact human demand, cost-to-serve, and premium-service capacity. — Shape coherent pricing architecture across product value, consumption, and bespoke or multi-year motions. — Challenge structures that undermine premium tiers and ensure delivery economics support sustainable margin. — Arbitrate competing engineering and commerce-platform priorities into a ranked portfolio priority list. — Provide evidence-based trade-offs to cross-functional leaders connecting investment choices to customer outcomes and expected returns. — Define a common portfolio scorecard covering cost-to-serve, margin, renewals, attach and upgrade movement, and campaign influence. — Align definitions for AI deflection, autonomous resolution, and time-to-guidance; use the scorecard to improve decisions. — Set the portfolio governance model, decision standards, and accountability expectations. — Partner with offer program leaders and operational coordination support to embed models in business rhythms and resolve cross-portfolio tensions. Requirements: — Bachelor’s Degree in Business, Operations, Finance, or related field with 10+ years of experience in product management, program management, process management, or process improvement, or equivalent experience. — Preferred Master’s Degree in Business, Operations, Finance, or related field. — Demonstrated leadership in services or support business with accountability for P&L or portfolio scorecard and proven improvement of business decisions and outcomes. — Fluency in portfolio economics, cost-to-serve, demand and capacity modeling, and investment-return analysis. — Strong commercial judgment in pricing and service-tier differentiation. — Credibility with Finance, support delivery, and product engineering leaders; ability to influence senior peers and arbitrate competing priorities without direct authority. — Ability to establish common definitions, decision rights, and operating models across complex portfolios and communicate trade-offs clearly. — Experience integrating enterprise support, customer success, and premium mission-critical services into a coherent portfolio operating model. — Experience assessing AI-enabled guidance, deflection, or autonomous resolution effects on service demand, capacity, and customer outcomes. — Experience with consumption-based, value-linked, bespoke or multi-year service pricing, and commerce or engineering transformation prioritization. — Experience building portfolio scorecards connecting retention, attach and upgrade behavior, delivery economics, and investment decisions. Benefits: — Competitive salary range USD $130,900 - $277,200 per year (higher range for San Francisco Bay area and New York City metropolitan area). — Eligibility for benefits and other compensation. — Equal opportunity employer committed to diversity and inclusion. This position will be open for a minimum of 5 days with ongoing application acceptance until filled.