Product Owner (Service area)

Location: Ukraine Workplace: remote Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. We help organizations automate customer and operational workflows, achieving the fastest time-to-value and the highest ROI on the market. Millions of workflows run on Creatio daily, supporting thousands of clients in over 100 countries. Genuine care for our clients and partners is at the heart of our DNA.We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.Who We're Looking For:We're looking for a Product Owner to join our newly established team focused on voice and video communication within Creatio.You'll help shape how customers connect with businesses through voice and video calls, and how companies manage these interactions directly within the Creatio platform.Our team focuses on two key product areas:Web-based voice and video communication: Enabling customers to initiate voice or video calls directly from a company's web chat widget, with no phone involved, with features such as screen sharing, AI avatars (a visual AI assistant the customer talks to), and seamless handovers from AI assistants to live agents.Telephony and contact center integrations: Connecting existing business phone and contact-center systems with Creatio, allowing agents to manage calls, access customer information, and track communication history in one place, and admins to set it all up easily.You'll work closely with engineering teams and collaborate with teams developing Creatio's AI agents and other communication channels to deliver seamless, intelligent customer experiences.Responsibilities:Talk to clients, partners, and our sales teams to understand how their contact centers work and what they need. Clients often ask for a feature; your job is to find the real problem behind it.Shape the product vision and roadmap for the area, and set priorities based on real client demand.Turn ideas into clear goals, user stories, and acceptance criteria the team can build from.Build quick prototypes with AI coding agents to check an idea with clients before the team commits to it.Work every day with the development team: plan sprints, answer questions, accept finished work.Agree scope and timelines with the neighbouring product teams.Support pre-sales: demos, client questions, written answers on what the product can do and when.Look at how features are used after release and what clients complain about, and feed that back into the plan.Requirements:3+ years as a Product Owner or Product Manager on a B2B product.Solid technical understanding: you know how modern software and integrations work, can talk with engineers as a peer about how a solution should be built, and follow new technologies closely enough to spot the capabilities we could use in the product. You will not write code.Learns new domains fast and enjoys it. You do not need to know contact centers or telephony already; you need to want to dig in and become the person the team asks.Flexible and proactive: comfortable when priorities shift, takes initiative without waiting to be told.Experience talking to clients directly and turning what they say into product requirements.Builds working prototypes with AI coding agents (Claude Code, Cursor, Codex, or similar) to test ideas and show them to clients and the team, and uses AI tools in everyday product work.Upper-Intermediate+ spoken English: you lead calls with clients and partners on your own, handle questions on the spot, follow different accents, and discuss and negotiate scope.What to expect from us:Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.