Customer Success Engineer

Responsibilities: — Lead end-to-end customer onboardings from sales handoff to project close, coordinating architecture workshops, platform installation, access setup, integration configuration, and operational readiness reviews. — Build and maintain customer success plans documenting business objectives, KPIs, adoption milestones, and forward plans. — Translate platform adoption into business outcomes by connecting Tenant Cluster growth, provisioning time savings, and developer self-service enablement to key customer metrics. — Own the customer relationship cadence including regular check-ins, Quarterly Business Reviews, and Executive Business Reviews. — Hold credible technical conversations with platform engineers, DevOps leads, and architects, understanding vCluster architecture and assisting customers with technical challenges. — Manage renewal and expansion motions for accounts, recognizing expansion triggers and collaborating with sales and solutions engineers. — Serve as the internal voice of customers by representing feature requests, escalating blockers, and providing actionable feedback to Product and Engineering. Requirements: — Proven experience in a technical post-sales role such as customer success, technical account management, or professional services with a track record of driving adoption and measurable business outcomes. — Hands-on familiarity with Kubernetes and cloud-native technologies, capable of engaging with platform engineers on architecture and infrastructure topics. — Ability to communicate effectively with a range of stakeholders from technical engineers to executive leadership. — Structured and proactive approach using success plans, adoption milestones, and renewal timelines. — Commercial awareness of SaaS or platform business drivers for renewal and expansion. — Bonus points for Kubernetes certification (CKA or CKAD), experience with AI/ML infrastructure, GPU compute environments, regulated industries, contributions to Kubernetes or open-source, and startup experience. Benefits: — Competitive salary including equity. — Premium health, dental, vision, and life insurance plans for employees and eligible dependents (varies by country). — Flexible working schedule prioritizing results over fixed hours. — Workplace flexibility with adjustments as life changes. — Culture emphasizing action, ownership, customer experience, open-source contribution, and setting future standards.