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Описание вакансии
Коротко о роли
-As a Technical Support Engineer at Turnkey, you’ll help developers integrate, debug, and succeed with our SDKs and APIs across a range of environments — from React and mobile apps to backend servers and CLI tools.
Responsibilities:
— Assist developers in integrating, debugging, and succeeding with Turnkey's SDKs and APIs across various environments including React, mobile apps, backend servers, and CLI tools.
— Serve as the primary technical expert for customers building crypto products on Turnkey.
— Read code, investigate issues, and unblock developers quickly while identifying opportunities to improve SDKs, documentation, and the platform.
— Triage, troubleshoot, and resolve customer issues related to SDKs and APIs for web, mobile, and backend integrations.
— Debug integrations across multiple platforms and languages.
— Identify, reproduce, and document bugs, collaborating with engineering teams to resolve them.
— Support customers in setup and verification of integrations, including configuration, authentication flows, and signing.
— Create and maintain example code, troubleshooting guides, and internal playbooks.
— Detect patterns in recurring issues and suggest fixes or documentation improvements.
— Collaborate with Product and Engineering teams to provide feedback and insights from customer interactions.
— Enhance internal tools and processes to scale technical support functions.
Requirements:
— 2 to 6 years of experience in technical support, solutions engineering, or software engineering.
— Strong proficiency in TypeScript and React, with familiarity in React Native or other mobile SDKs.
— Experience debugging APIs including REST, JSON, authentication headers, and error codes (4xx/5xx).
— Excellent problem-solving skills and ability to investigate unfamiliar systems.
— Clear and empathetic written and verbal communication skills.
— Ability to thrive in a fast-paced startup environment with shifting priorities.
— Previous experience in crypto or web3 space.
— Experience supporting developer tools, APIs, or SDKs.
— Prior customer-facing technical roles in crypto, fintech, or security products.
— Familiarity with observability tools such as Grafana, Sentry, DataDog or debugging tools like Postman and Chrome DevTools.
— Product-minded approach with attention to removing friction.
— Strong curiosity about secure infrastructure and crypto key management.
Benefits:
— Remote work format.
Candidates can apply via the provided link.
Контакты работодателя доступны по кнопке «Откликнуться» после входа.
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Оценка от Job Hunters AI
Technical Support Engineer (PT time zone); понятные задачи; прозрачная оплата; гибкий формат; современный стек.
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Понятные задачи
Задачи включают техническую поддержку разработчиков с интеграцией и отладкой SDK и API, решение проблем на разных платформах и языках, а также создание документации и внутренних инструкций.
Из объявления
-As a Technical Support Engineer at Turnkey, you’ll help developers integrate, debug, and succeed with our SDKs and APIs across a range of environments — from React and mobile apps to backend servers and CLI tools. … -Triage, troubleshoot, and resolve customer issues across our SDKs and APIs covering web, mobile, and backend integrations … -Debug integrations across a variety of platforms and lang
Мэтч и сопроводительное
Сравним вакансию с вашим действующим резюме и составим письмо под эту роль.