Director PM, Payments & Client Success

About the role This role is responsible for Maven’s end-to-end benefits and payments platform, including eligibility and enrollments. Maven’s benefits products should be easy to use for members, providers and employers. You will work closely with Engineering and Design teams, as well as with Maven’s Growth and Client Success teams, and with clients. This is a role for someone who has scaled a benefits or complex B2B2C operational product to the point where it runs quietly, and who has the client-facing judgment to decide what gets built, when, and for whom. What you'll do — Own the benefits product end to end: eligibility, enrollment, claims adjudication, payer and employer reconciliation, and provider payments — Make it scale and just work: drive the shift from manual to programmatic reconciliation, self-serve eligibility, and automated claims so member and provider volume grows without operational headcount growing with it — Build and enforce a triage framework for custom client requests: evaluate against platform leverage, sequence against the core roadmap, route to the right owner, and communicate decisions with clarity — Manage and develop a team of PMs spanning benefits, payments, and eligibility/enrollments What you'll bring — 10+ years in product with meaningful time on benefits, eligibility, claims, or payer systems in a complex B2B2C or healthcare environment — 3+ years experience managing and mentoring PMs — A track record of scaling an operational product to reliability: you have taken something manual and error-prone and made it run quietly at volume — Deep fluency in how benefits data flows from employer configuration through eligibility verification through member activation, and where it breaks — Direct experience with claims infrastructure: submission, adjudication, remittance, reconciliation, and provider payments, and a clear view of the highest-risk points in that pipeline — Strong data and instrumentation skills: funnel and reconciliation monitoring, activation analysis, and communicating outcomes to client success, growth, finance, and executive stakeholders — Hands-on fluency with AI tools as part of how you work today, and a point of view on where AI makes the benefit more reliable at scale — High ownership: you operate like a founder and do not wait for direction Conditions — Base salary range 260,000-285,000 USD per year — Entitled to receive equity and benefits — Individual pay decisions based on qualifications, experience, and skillset — Flexible hybrid work model — Role open to candidates in remote locations with strong preference for San Francisco, CA; secondary locations include Seattle, WA and New York, NY — Teams primarily operate from New York Metropolitan area, San Francisco/Bay Area, and Seattle — New York City office requires onsite work three days a week (Tuesday, Wednesday, Thursday) — San Francisco/Bay Area and Seattle require quarterly Work Together Days onsite Benefits — Employer-covered health, dental, and insurance plan options — Access to full platform and specialists including mental health, reproductive health, family planning and pediatrics — Wellness partnerships — Hybrid work, in office meals, and work together days — 16 weeks 100% paid parental leave and new parent stipend (for employees with 1+ year tenure) — Annual professional development stipend and access to personal career coach — 401K matching for US-based employees with immediate vesting — Benefits applicable to US-based full-time employees only; 1099/Contract Providers ineligible Equal Opportunity — Affirmative action and equal opportunity employer — Consideration without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information — Commitment to providing access, equal opportunity and reasonable accommodation for individuals with disabilities Contacts — General inquiries: careers@mavenclinic.com — Security issues: security@mavenclinic.com