Recruiting Operations Program Manager

Location: San Francisco Workplace: OnSite ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE Baseten is growing fast, and how we hire shapes what we become. As our Recruiting Operations Program Manager, you'll find where the recruiting team is losing time or quality, confirm it with data, and build and run the program that fixes it. Some of that work is quick, like a data pull for leadership or an Ashby answer for a recruiter. Some of it spans months and needs executive buy-in. You'll identify, build and own programs end to end, from redesigning core recruiting processes to building and shipping AI-powered tools that change how our recruiters work every day. You'll work across Ashby, Notion, Slack, and Claude, and treat AI as a core part of how recruiting runs. RESPONSIBILITIES - Break large, ambiguous problems into clear phases, owners, and deadlines, and drive them through to adoption, not just launch. - Lead large-scale recruiting programs end to end: secure leadership buy-in, manage timelines across stakeholders, and use data to decide what to change and how to measure it. - Analyze interview plans, pass-through rates, stage timing, and interviewer load in Ashby, and turn findings into concrete recommendations. - Own data hygiene and job setup consistency across the pipeline so leadership can trust recruiting reporting, and build the dashboards and reports the team relies on. - Support operational asks from recruiters and leadership, and turn repeated asks into self-serve tools or documented answers. - Build, pilot, and iterate on Claude-powered tools and workflows that solve recurring pain points across the recruiting team. - Keep recruiting documentation – including interview guides, playbooks, SOPs, and training material – current, monitored, and easy to find. - Propose and roll out process changes that make recruiting faster and more consistent, including the comms and training that make them stick. REQUIREMENTS - 3+ years in recruiting operations, program management, or a related operations role at a fast-growing company. - Track record of running cross-functional projects end to end, including getting buy-in from senior leaders. - Comfort pulling, analyzing, and presenting data, and turning it into clear recommendations. - Clear, concise writing, including for executive audiences. - Strong prioritization skills, with the ability to balance long-running programs with day-to-day asks. NICE TO HAVE - Hands-on Ashby experience, especially reporting and dashboards, or deep experience with another ATS, including using data and metrics to drive decisions and set priorities. - Experience building workflows or tools with AI (Claude, ChatGPT, or similar). BENEFITS - Competitive compensation, including meaningful equity - (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents - Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!) - Paid parental leave - Fertility and family-building stipend through Carrot - (U.S. only) Company-facilitated 401(k) - Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities. Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you. At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).