Senior Workplace Technology Engineer – Toronto

Location: Toronto, ON Workplace: OnSite 1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. 1Password is opening a new flagship office in Toronto, and we need a senior technical leader to own the workplace technology that powers it. As a member of the IT team, this role is responsible for designing, implementing, and continuously evolving the technology experience across network infrastructure, AV and collaboration systems, physical security technology, and workplace endpoint services. This is an onsite, senior individual contributor role based in Toronto, reporting to the Manager of IT Support. You will serve as the company's primary subject matter expert for workplace networking and AV technologies, establishing the technical standards that will be replicated across future office locations. Beyond building the Toronto office, you will provide ongoing engineering leadership, drive technology improvements, mentor Workplace Technology Specialists supporting regional offices, and act as the senior escalation point for complex infrastructure and workplace technology issues. If you enjoy owning systems end to end, building scalable solutions, and solving challenging technical problems, we'd love to hear from you. How we’re using AI today Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers. This is an onsite opportunity within Toronto, Canada. What we're looking for: - 5+ years designing, deploying, and supporting enterprise network infrastructure, including wired, wireless, routing, switching, and WAN/ISP redundancy using platforms such as Cisco Meraki or Aruba. - Experience designing, deploying, and operating enterprise workplace AV environments, including video conferencing, room scheduling, multi zone audio, digital signage, and room control systems. - Experience administering MDM platforms and managing endpoint lifecycle, provisioning, automation, and deployment workflows. - Experience implementing and supporting physical security technologies, including access control and camera platforms. - Experience delivering new office builds or major workplace technology projects while coordinating with vendors, contractors, and building management. - Experience building automation workflows and operational tooling that reduce manual effort and improve reliability. - Strong communication skills with the ability to partner effectively across technical and nontechnical stakeholders. - Willingness to travel to support office builds, technology standardization, and regional workplace initiatives. Bonus points for: - Experience working in a remote first organization supporting distributed workplace infrastructure. - Familiarity with SOC 2, ISO 27001, and physical security governance requirements. - Experience mentoring technical staff and establishing engineering standards across multiple office locations. What you can expect: INFRASTRUCTURE - Design, deploy, and continuously improve the Toronto office network, including wired, wireless, dedicated IT room infrastructure, and redundant internet connectivity with automated failover. - Serve as the technical owner for workplace networking across the company, developing scalable standards and reference architectures for future office builds. - Own the physical security technology stack, including access control, camera systems, and integrated workplace technologies. - Partner with the Security team on governance, compliance, audit requirements, and building integrations while driving long term platform reliability and lifecycle planning. - Own vendor relationships, technology evaluations, hardware standards, monitoring, capacity planning, and ongoing infrastructure performance across networking, AV, and physical security systems. - Evaluate emerging workplace technologies and recommend improvements that enhance reliability, scalability, and employee experience. WORKPLACE EXPERIENCE - Design, deploy, and continuously optimize AV and collaboration technologies across a variety of meeting spaces, including video conferencing, room scheduling, multi zone audio, digital displays, and proactive monitoring. - Own the technology behind the end to end onboarding experience for Toronto employees, including device provisioning, MDM workflows, automation, deployment standards, and lifecycle management. - Act as the senior technical escalation point for complex networking, AV, workplace infrastructure, and endpoint issues, while providing hands on support when required. - Provide mentorship and technical guidance to Workplace Technology Specialists supporting other regional office locations, helping establish consistent engineering and operational standards across the company. - Build and maintain engineering documentation, runbooks, architecture diagrams, automation workflows, and operational standards. - Provide onsite coverage for workplace technology operations during planned absences and support additional office builds and major technology initiatives as needed. What success looks like: - The Toronto office launches with resilient, well designed networking, AV, and physical security systems that become the blueprint for future 1Password offices. - Workplace infrastructure continues to evolve through proactive engineering, monitoring, automation, and lifecycle improvements rather than reactive support. - Regional Workplace Technology Specialists are enabled through mentorship, documentation, and standardized engineering practices. - Employees have a seamless workplace technology experience, while complex technical issues are resolved through thoughtful engineering solutions. - Routine operational work becomes increasingly automated, allowing more time to focus on strategic infrastructure improvements and future office expansion. Canada-based roles only: The annual base salary for this role is between $93,000 CAD and $110,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.