Senior DevOps / Site Reliability Engineer

About the Project The platform supports medical voice services and workflow automation for healthcare systems in the US. The role focuses on production reliability: monitoring, incident response, SLOs, deployment safety, recovery, and uptime evidence. MUST HAVE — Strong production experience in SRE / DevOps / Backend Operations — Hands-on experience with monitoring, logging, alerting, and tracing — Real experience with Incident Response / Incident Management — Clear responsibility for uptime, SLA / SLO / service reliability — Experience defining or working with SLOs and production dashboards — Strong cloud infrastructure background — Experience with containers and deployment automation — Experience with Infrastructure as Code (IaC) — Strong CI/CD knowledge — Python or comparable scripting skills for operational troubleshooting and automation — Experience diagnosing and resolving production failures — Understanding of backup, recovery, and capacity testing — Ability to communicate clearly during incidents and provide concise written updates Responsibilities — Define service-level objectives for production services — Build and maintain useful reliability dashboards — Instrument metrics, logs, and traces — Monitor workflow, voice, and third-party service dependencies — Lead incident response during agreed coverage hours — Write clear post-incident reviews — Improve deployment safety with rollback and staged releases — Maintain change records and release processes — Test capacity, backups, and disaster recovery — Coordinate handover and escalation with engineering teams — Provide accurate uptime and reliability evidence — Support continuous improvement of platform resilience Strong Advantage — Healthcare or another regulated production environment — WebRTC / real-time media / voice infrastructure — LLM-backed services — Experience handling third-party provider outages — Grafana / Prometheus / Datadog or similar observability tools — Experience with customer-facing incident communication Working Hours - Important The team works with US-based stakeholders, and calls are expected during Arizona time (MST, UTC-7). Candidates should be comfortable with the possibility of regular communication and incident-related coverage during US / Arizona business hours. What We Offer — Small-company feel within a fast-growing international environment — Friendly, collaborative, and mission-driven team — 25 calendar days of vacation + 5 additional paid sick days — Medical insurance — Corporate English courses — Corporate events and team-building activities — Support with professional certifications — Reimbursement for professional courses and training — Long-term international projects — Opportunities for professional and technical growth