IT Service Desk Specialist

Location: Almaty Install and upgrade computer systems, hardware, and software to ensure smooth operations. Provide first-line technical support, troubleshooting user hardware, software, and network issues. Maintain and support multi-functional devices, including printers, scanners, and copiers. Participate in different kinds of projects, including cross-functional, operational, and infrastructure initiatives. Have at least 1 year of experience in a similar IT support role (L1), providing hands-on technical support. Possess a solid understanding of computer hardware, software, and network systems, with basic troubleshooting skills. Are familiar with installing and configuring operating systems and office productivity software. Demonstrate strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. Are customer-service oriented, with the ability to prioritize and handle multiple tasks in a fast-paced environment. Are proficient in English, with strong written and verbal communication skills. Continuous Learning Grow professionally with internal and external training programs, certifications, and opportunities to develop both soft and hard skills. Bravo Recognition Program Be recognized for your outstanding contributions with the Bravo program, rewarding exceptional dedication and commitment to the firm. Health & Life Insurance Get access to top-tier medical services and life insurance, ensuring stability and security. Annual Bonuses Earn performance-based bonuses that reward your individual achievements and contributions to the company’s success. Exclusive Discounts Take advantage of special discounts to stay active, comfortable, and enjoy great deals on various services. Extended Vacation Take advantage of 30 days off annually, including 5 additional sick leave days, ensuring you have time to rest and recharge.