Guidance Consultant

Responsibilities: — Provide telephonic and chat support by conducting comprehensive clinical intakes and referring clients to appropriate resources, including therapists, counselors, and relevant wellness resources. — Conduct client assessments and apply coaching methodologies to develop tailored health and well-being strategies that support positive behavior change. — Ensure adherence to departmental protocols, industry best practices, and customer-specific requirements to maintain compliance and high-quality service delivery. — Deliver services in a culturally competent, inclusive, and respectful manner to individuals from diverse backgrounds with varying needs. — Apply sound judgment, critical thinking, and problem-solving skills to assess situations, resolve concerns promptly, and facilitate appropriate support to enhance the overall client experience. — Educate clients regarding available resources, eligibility criteria, and program services in a professional and empathetic manner. — Maintain accurate, thorough, and timely documentation of all client interactions within the organization’s proprietary database system. — Stay informed on emerging behavioral health trends, resources, and best practices to continuously enhance service delivery. — Collaborate with internal and external stakeholders to ensure continuity of care and alignment with client-specific service expectations. — Maintain strict adherence to medical confidentiality and applicable data protection regulations (e.g., GDPR, PDPA, PIPEDA, PDPL). — Perform additional duties as assigned. Requirements: — Master's degree or equivalent postgraduate qualification in Psychology, Social Work, Behavioral Health, or a related behavioral health field from a recognized institution is required. — Where applicable, a Bachelor's degree combined with relevant post-qualification experience may be considered equivalent. — Candidates must meet all educational and experiential requirements for professional practice and/or licensure or registration with the applicable regulatory authority. — Eligibility for professional practice and/or registration in the country of residence as required by national regulations. — Proficiency in Microsoft Office and client information systems. — Professional bilingual proficiency in English and Arabic (United Arab Emirates language). — Recognized health or wellness coaching credentials preferred. — Experience working in multicultural or international environments preferred. — Ability to provide client-centered support with strong empathy, active listening, and coaching skills. — Strong clinical judgment and ability to manage high-risk or crisis situations. — Excellent communication skills with a strong service orientation. — Ability to think critically and multitask in fast-paced environments. — High level of professionalism, integrity, and cultural sensitivity. — Ability to handle sensitive information with discretion and maintain confidentiality. — Quick thinking, high energy, positive attitude, and professionalism with demonstrated multitasking and critical thinking skills managing crisis or high-risk situations. — Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise. — Ability to be present on camera during work-related trainings, meetings, and/or events. — Must be able to sit or stand at a desk for prolonged periods while working on a computer. Benefits: — Salary range from 110,000 to 128,560 AED per year. — Compensation determined according to local market rates and legal requirements. — Salary range information provided during recruitment or upon request as required by law. — Benefits in accordance with UAE Labour Law including annual leave, public holidays, mandatory health insurance, and end-of-service gratuity. — Additional details provided during the offer process. — Equal opportunity employer committed to fair, transparent, and merit-based employment practices. — Consideration of all qualified applicants without discrimination based on age, gender, identity, sexual orientation, race, ethnicity, nationality, religion, disability, pregnancy, marital status, veteran status, socioeconomic background, genetic information, or other protected characteristics. — Commitment to an inclusive and accessible recruitment process. — Accommodations available during recruitment process upon request due to disability or other reasons. — Responsible and transparent handling of personal data in compliance with applicable privacy laws. Language: English