Desktop Support Analyst I

Responsibilities: — Handle and document Service Desk tickets related to PC hardware, printer/MFP hardware, PC/VoIP phone peripherals, Microsoft Windows OS, Microsoft Office suite, VMWare virtual desktop products, Apple IOS, Adobe Acrobat, and Java. — Provide backup telephone support for Service Desk Technicians. — Install and maintain business software as assigned. — Manage and complete Service Desk projects including hardware/software deployments, monthly security patching, and cloud applications. — Utilize internal and external knowledge bases to resolve technical issues before escalation. — Provide second-level support for Service Desk Technicians. Requirements: — 4-year degree or equivalent experience. — 2 to 4 years of experience in Desktop support/Service desk. — Working knowledge of relevant software, hardware, and technology equipment. — Comptia A+ or comparable industry-recognized certification. — ITIL Foundation training preferred. — HDI Certifications preferred. — Service Delivery or application-specific certifications preferred. — 4-year degree in relevant field preferred. — 4 years of IT experience preferred. — Office 365 Certification preferred. — Expertise in one or more minor applications used at Vituity. — Willingness to work overtime, nights, and weekends as required. — Ability to multitask effectively and maintain professionalism under stress. — Knowledge of and compliance with Vituity IT operational and security policies. — Full knowledge of Office 365 admin functions. — Working knowledge of Active Directory and Exchange. — Working knowledge of Active Directory interface with Office 365. — Self-starter capable of managing small projects. — Ability to support applications used at the primary work location. Benefits: — Flexible work hours. — Opportunities for professional growth and community engagement through virtual events and wellness programs. — Comprehensive compensation and benefits package including superior health plans, dental, vision, HSA/FSA, life and AD&D coverage. — Top Tier 401(k) retirement savings plan with matching and profit-sharing contributions. — Generous paid time off starting at 3-4 weeks annually. — Student Loan Refinancing Discounts. — Professional and Career Development Program. — Employee Assistance Program and travel assistance. — Purpose-driven culture focused on improving lives. Additional Information: — Position is remote with a focus on Southern California. — Base salary range is $22.90 – $28.63 per hour, excluding fringe benefits or bonuses. — Eligible for annual corporate Success Sharing bonus program based on company performance. — Final salary determined by skills, education, and experience. — Equal opportunity employer committed to nondiscrimination. — Applicants only; no agencies.