Maintenance Technician II at The North End Apartments

Location: Wisconsin - Milwaukee About Cottonwood Residential Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities - we elevate them. About the Role The Maintenance Technician II is an intermediate-level maintenance professional responsible for performing a wide range of repairs and preventative maintenance tasks across the community. This role plays a critical part in maintaining the quality, safety, and functionality of apartment homes and common areas while delivering a high level of service to residents. Working closely with the Maintenance Supervisor, this position is ideal for a skilled technician who can independently diagnose and resolve maintenance issues while contributing to overall property performance and resident satisfaction. Key Responsibilities Maintenance & Repairs Complete service requests in occupied and vacant apartment homes, including plumbing, electrical, HVAC, appliance, and carpentry repairs Diagnose and troubleshoot maintenance issues, determining appropriate solutions and escalating complex repairs when necessary Perform preventative maintenance on building systems, equipment, and apartment homes Service and maintain HVAC systems, including furnaces, air conditioners, heat pumps, and related components Repair and maintain residential appliances, plumbing systems, and electrical fixtures Assist with make-ready processes to ensure apartment homes are prepared for new residents Property Upkeep & Operations Maintain the overall cleanliness and condition of the property, including grounds, common areas, and amenities Walk the community regularly to remove debris and ensure a clean, safe environment Use tools such as blowers and sweepers to maintain sidewalks, parking areas, and walkways Support pool and spa maintenance, including cleaning, inspections, and safety checks Complete assigned work orders accurately and document all completed tasks in property management systems Customer Service & Team Collaboration Interact professionally and courteously with residents, vendors, and team members Respond to service requests in a timely and effective manner, ensuring a positive resident experience Communicate with the Maintenance Supervisor regarding work progress, challenges, and support needs Participate in team meetings, training sessions, and ongoing skill development Safety & Compliance Follow all company safety policies and procedures, including OSHA, Fair Housing, ADA, and HAZCOM standards Use appropriate safety equipment and follow proper handling procedures for tools and materials Maintain awareness of utility shut-offs, safety systems, and emergency procedures Ensure all work areas are clean, organized, and compliant with safety standards What You Bring High school diploma or equivalent required Valid driver’s license and reliable transportation required 2+ years of experience in multifamily property maintenance required EPA Certification (Type II or Universal) required Strong working knowledge of HVAC systems, plumbing, electrical, pool/spa maintenance, and appliance repair CPO is preferred Ability to diagnose and resolve maintenance issues independently Experience with preventative maintenance programs and property upkeep Strong problem-solving skills and attention to detail Professional attitude with a strong customer service mindset Ability to read, write, speak English to communicate with residents and vendors, to process Company paperwork, and to interpret safety and operating manuals and procedures Ability to communicate effectively with residents, vendors, and team members Ability to provide basic tools needed for maintenance work, including HVAC gauges if certified Availability to work standard community hours, including evenings and weekends Availability to participate in an on-call rotation and provide after-hours emergency services with the support of the Maintenance Supervisor Physical Requirements Regularly required to stand Ability to climb stairs, walk, and balance is frequently needed Sit, stoop, kneel, crouch, or crawl is frequently needed Push or pull to move equipment, appliances, open and close doors, etc. Climb ladders to perform routine maintenance/repairs Grasping/gripping/turning to operate tools, equipment, and/or the phone frequently needed Ability to taste or smell is frequently needed Reaching above the shoulders frequently needed Finger dexterity to operate tools frequently needed Lifting and/or moving up to 75 lbs. regularly needed. Occasionally, over 75 lbs. is needed. Rarely will over 150 lbs. be needed. Weights over 50 lbs. should be accomplished with assistance from one or more persons Constant need for vision in small detail, beyond arm’s reach, peripheral, depth perception, and the ability to adjust focus Constant need for talking and hearing to communicate with residents and associates Why Cottonwood Residential? We don’t just manage properties - we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization. Cottonwood Residential is an equal opportunity employer. At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!