Program Manager, Customer Education

Location: San Francisco Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Harvey's Customer Education team delivers education at scale to professionals at law firms and in-house legal teams around the world. As Customer Education Program Manager, you will run a global series of product and legal AI education webinars, develop out-of-the-box Harvey workshops, and support colleagues across Harvey, such as the law schools team, with curriculum and consistent, high-quality content for their programs. You’ll turn objectives to polished sessions, and will monitor adoption data that shows what worked and how our programs can be improved. We need a versatile builder who moves easily among instructional design, visual design, and program management and who brings structure and calm to a fast-moving product. WHAT YOU'LL DO PROGRAM DESIGN AND CURRICULUM - Design role-based programs that move law firm and in-house professionals from onboarding to daily use of Harvey - Apply adult learning principles and instructional design models to set objectives and build and sequence content - Translate product releases and expert workflows into practical lessons for legal professionals - Adapt content for regional audiences, practice areas, and varying levels of experience with Harvey - Partner with Product and Customer Success to keep curriculum current as the platform evolves GLOBAL WEBINAR PROGRAM - Own a global program of product and legal AI education webinars, from calendar and topic selection through registration, delivery, and follow-up, with sessions that serve AMER, EMEA, and APAC - Recruit and prepare presenters and subject-matter experts, write run-of-show documents, and produce polished slides - Facilitate and moderate sessions for audiences of all sizes - Tailor sessions for law firm, in-house, and practice-area audiences, and coordinate regional presenters - Track attendance, engagement, and post-session product usage, and use the results to refine topics and formats - Test new formats, such as office hours, workshop series, and on-demand recordings, to extend reach across regions and audiences WORKSHOPS AND PROGRAM SUPPORT - Develop out-of-the-box Harvey workshops, complete with slides, exercises, and facilitator guides, that colleagues and customers can run on their own - Partner with colleagues who run their own programs, such as the law schools team, and support them with curriculum, materials, and instructional design - Set shared standards that keep education content consistent in quality, voice, and brand across Harvey's programs - Update workshops and shared materials as Harvey releases new products and features - Track how colleagues and customers use workshops and shared materials, and refine them based on feedback PROGRAM MATERIALS - Create one-pagers, quick-reference guides, and PDFs that customers use without a trainer in the room - Apply Harvey brand standards and strong visual design to every asset - Maintain an organized, current library of customer-facing learning resources - Partner with Customer Success to embed resources in onboarding and renewal programs across customer segments LEARNING PLATFORM OPERATIONS - Publish and maintain content in Harvey Academy LMS - Configure courses, enrollments, and learning paths by audience and region - Report on completion, engagement, and adoption metrics WHAT YOU HAVE - Four or more years of experience managing customer education, enablement, or training programs, preferably at a B2B technology company - Experience supporting cross-functional colleagues with curriculum and content for their programs - A portfolio that shows your program and visual design work - Experience running live training programs, such as a global webinar series - Command of instructional design methods and adult learning theory - Strong visual design skills in Figma, Claude, Google Slides, or similar tools - Hands-on experience with at least one LMS or customer academy platform - Clear, precise writing for professional audiences - Working knowledge of generative AI and how legal professionals use it - Confident facilitation for large virtual audiences - Strong organization and sound judgment in prioritizing competing requests NICE TO HAVE - Experience teaching legal, tax, financial services, or other professional services audiences - Experience with webinar platforms such as Zoom Webinars - Familiarity with learning analytics that connect education to product adoption - Experience using AI tools to speed content development COMPENSATION $120,900 - $166,200 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74. #LI-CD1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai