VIKING OCEAN - ASSISTANT SHORE EXCURSIONS MANAGER

Location: VIKING OCEAN CRUISES, Worldwide ISMIRA Agency actively recruiting for position ASSISTANT SHORE EXCURSIONS MANAGER for VIKING OCEAN CRUISES! The Asst Shore Excursion Manager assists the Shore Excursions Manager with the coordination of all shore excursion activities. You are required to drive shore excursion revenue generation and comply with the Product Book and all included programs and services. Why is it so cool to become a Viking? Paid flights to and from the ship Legal employment based on 10-hour work day Fixed return dates at the end of your contract Free shipwide Wi-Fi Free accommodation Opportunities for growth and advancement in your career YOUR RESPONSIBILITIES Manage the sales and reconciliation of shore excursion bookings; manage the administration and clearing of shore excursion waitlists; facilitate and assist guests with onboard shore excursion bookings; handle private guest excursions. Coordinate shore excursion revenue activities to ensure maximum income; socialize with guests, when time permits; oversee the guests Services Desk and its activities; maintain an updated and accurate filing system for reference purposes; oversee tour escort allocations and procedures. Liaise with local suppliers to confirm reservations, busses, guides etc. Coordinate all shore excursions including the audio equipment required for each excursion. Demonstrate the ability to handle difficult guests and/or situations with grace, professionalism and rational thinking and the ability to present adequate solutions. Play an active role in the Emergency Response Organization and constantly look to improve all matters concerning the safety and security of guests, crew and the vessel; organize guest and crew dis-/embarkation in conjunction with all relevant parties to ensure proper execution. Provide the highest level of comfort and service to guests, as per Viking’s STAR Service Standards and all Public Health Policies; manage service according to guest flow, embarkation & disembarkation, sea day activities & other activities. Positively contribute to achieving/succeeding Shore Excursions KPI goals (quality & financial) for the Shore Excursions Department; have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company. YOUR PROFILE A required minimum of 2 years’ experience as an Assistant Tour Office / Assistant Shore Excursions Manager. Shipboard experience is required. Minimum 21 years old Must be confident with at least two different global itineraries. Fluent in English - must be able to attend any kind of query in an adequate manner with excellent oral and written English communication skills – the ability to speak an additional language is an advantage. Must have experience in leading multi-cultural teams; flexible, stress resistant, committed team player. Strong accounting and administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems. Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required, with excellent knowledge of all Public Health Policies; team builder with exceptional work ethic, motivational skills and coaching abilities. Must confidentially handle all communications, including written, email, and phone. No visible tattoo NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇺🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 ! 🇰🇬 🇹🇲 citizens can be accepted if they know and speak Chinese language (Mandarin) Last updated: December 14, 2023 You can submit your Resume here by pushing APPLY TO POSITION button below If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions